At Texas Children’s Hospital in Houston, I've supported five senior executives, including a Senior VP, two Assistant VPs, a Director, and an Assistant Director, since 2019. I assist project managers with critical tasks such as budget updates, vendor management, and capital project close-outs while maintaining sensitive healthcare information's confidentiality. I organize databases, prepare reports, and format presentations for capital projects and committee meetings. Additionally, I coordinate vendor communications, manage departmental budgets, handle accounts payable, oversee travel arrangements, and plan events for senior leadership and the department. My efforts in maintaining SharePoint sites, databases, and Oracle contracts play a crucial role in successfully delivering our projects and initiatives.A few key achievements in this tenure include:• Attained top marks in annual performance reviews, reflecting strong reputation within Texas Children's Hospital.• Developed and maintained a personalized system for prioritizing tasks and managing heavy workloads and tight deadlines.• Created PowerPoint reference guides for onboarding and helped introduce project management manual while offering support to project managers in requisitioning, updates, contract management, vendor coordination, and meeting facilitation.• Acquired deep knowledge of hospital operations, regulations, and construction project management, becoming a vital administrative resource with expertise in industry-specific terminology and multi-departmental needs.• Delivered innovative solutions to improve workplace efficiency and cost-effectiveness, including introducing daily huddles and rotating remote/in-office schedules during the COVID-19 pandemic.• Conducted daily, monthly, and quarterly audits, provided budget oversight, and supported capital and operational projects with an aim of accuracy and accountability.

At Club Westside in Houston, where I worked from 2012 to 2019, I served as both an Administrative Assistant and a Marketing Assistant. I provided essential support to the CEO, CFO, and department leaders, managing business correspondence, coordinating meetings, and organizing travel arrangements. I prepared reports and presentations that aligned with our business goals while also overseeing office maintenance, supply ordering, and event planning. My role extended to handling marketing mailings, word processing tasks, and operating the switchboard. I took charge of access control by issuing key cards and responding to emergencies, contributing to the overall safety and security of the club.A few key achievements in this tenure include:• Earned trust of multi-departmental stakeholders and high-value clients by representing the club with integrity and professionalism.• Emphasized driving efficiency and quality in administrative services while fostering a positive and motivated work environment.• Secured favorable outcomes in client meetings by negotiating pricing, contributing to the growth and satisfaction of the club's clientele.• Managed team of 10-15 in member services, optimizing staff schedules, resolving member and vendor complaints, addressing billing and event-related issues, and ensuring smooth operations.• Performed as assistant director of membership, initiated and implemented policy changes that streamlined daily operations, and improved enforcement and tracking of guest services.

I worked as a Business Office Administrative Assistant at CarMax in Houston from 1998 to 2010. I oversaw the reception area, warmly greeting visitors and handling telephone and in-person inquiries. I was responsible for organizing and preparing materials for meetings, which included drafting agendas, setting up conference rooms, and managing follow-ups. I ensured the front desk was always tidy and professional while expertly managing a high volume of emails, mail, and faxes. My role also involved streamlining the routing of agreements, contracts, and invoices through the signature process, updating departmental organizational charts, and ensuring the timely distribution of mail and correspondence throughout the office.A few key achievements in this tenure include:• Provided excellent customer service to visitors, clients, and employees, enhancing the organization's professional image.• Developed and maintained a database for easy access to essential documents.• Assisted in preparing reports and expense tracking, contributing to accurate budget management.• Coordinated with external vendors and service providers and negotiated contracts to secure best rates.