Rochelle Dias Email & Phone Number

Leicestershire, England, United Kingdom

Harrow, England, United Kingdom

• Assisting the headteacher with coordinating meetings, setting meeting agendas and other administrative duties for school events• Assisting the HR & teams with relevant tasks including GDPR compliance • Greeting visitors, students, and parents, providing a welcoming and informative experience• Answering incoming calls, direct inquiries, taking messages, and providing information as needed• Organising and managing appointments for staff, parents, and students to ensure effective time management• Maintain accurate attendance records and manage student files on Arbor, a Management Information System (MIS)• Ensuring confidentiality and compliance with data protection regulations• Monitoring school access by implementing sign-in procedures for visitors, making certain safety protocols are followed to safeguard pupils• Addressing concerns from parents or visitors promptly and effectively, escalating issues when necessary for resolutions• Supporting the enrollment process by collecting necessary documentation from candidates’ parents/guardians/schools• Issuing visitor badges and conduct necessary health and safety and safeguarding checks• Handling correspondence, including mail distribution and management of incoming/outgoing post• Assisting classrooms with printing and other administrative tasks

Warwick, England, United Kingdom

• Received a letter of recommendation and appreciation from the Director• Designed an organisational structure with necessary job roles and their descriptions for the overseas office• Encouraged development of clear objectives and action plans that aligned with the executive committee'srequirements• Prepared reports and presentations for senior management to ensure 100% satisfaction of operations before progressing with new tasks• Liaised with other team members to complete other operational and supply chain related tasks, including HR duties• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity• Successfully delivered on tasks within tight deadlines alongside completing the MBA degree• Demonstrated respect, friendliness and willingness to help wherever needed• Conducted research to support operational decision-making and improve workflow within the hearing aid industry• Coordinated with team members to facilitate efficient project management processes• Documented workflow charts, records and job descriptions to guide overall organisational improvements• Prepared proposals with revised methods, new strategies and redefined functions• Participated in team meetings, offering insights and ideas for process improvement at the University of Warwick• Devised strategies and feasible logistics of launching the new product overseas to prevent supply chain disruptions• Responded to operational inquiries and requests from various stakeholders• Provided administrative support to enhance organisational effectiveness

Harrow, England, United Kingdom

• Successfully implemented a new SCR system to effectively track current, former and new employees• Worked closely with Head of HR and COO to prepare the SCR for inspections• Scrutinised the SCR spreadsheet that was recently imported to a new SCR database• Frequently monitored the SCR to ensure the completion of statutory checks• Ran checks and requested references for new starters• Contacted candidates and employees for mandatory information• Prepared probationary, employment variation and salary increment letters while liaising with the Finance team• Maintained clear, accurate salary records for improved department budgeting• Use of iSAMS and SharePoint to update and record data• Examined essential documents and complied with GDPR policies• Organised documents and folders for new, current, and former employees• Ensured employees are supported and queries are answered or directed to the right department• Maintained and updated employee files and records.• Handled employee enquiries and complaints, escalating issues to managers when needed• Assisted in developing new HR initiatives, projects and procedures• Completed new joiner onboarding documentation and reference checks• Handled confidential personal information of candidates and employees• Coordinated staff meetings, booking appropriate spaces and communicating invites• Kept physical and electronic personnel files regularly updated for accurate records• Conducted employment and compliance checks• Created and distributed new starter packs for timely hiring completion

• Prepared data to be imported to new software as part of their digitisation process• Directed customer calls and communicated messages to relevant team members.• Worked on excel spreadsheets to scrutinise and organise data• Assisted HR with an Article 15 (GDPR) requests• Welcomed visitors with warmth and professionalism for positive first impressions.• Managed high volume of incoming calls from multi-line telephone system and documented messages

Wembley, Greater London, United Kingdom

• Assisted Working Winning team (WWT) with their tendering processes to win projects as principal contractor/sub-contractor• Developed commercial awareness within the construction industry including a familiarity of NEC contracts through site visits and tendering processes• Used Customer Relationship Management (CRM) software to record and retrieve information about past construction projects and clients to be used in documents• Used SharePoint to retrieve legal, signed documents/policies when needed• Collaborated with different departments to further confirm and gather information for tender submissions• Ensured site personnel records were updated with relevant trainings and courses undertaken• Completed general admin tasks like ordering ring binders and tabs used in bid submissions, uploading new documents to the Company's intranet from time to time• Successfully completed the apprenticeship course simultaneously and further developed skills like teamwork, verbal and written communication, critical thinking, presentation, and time management• Collated, proofread, and wrote tender documents• Ensured stationery supplies were stocked for upcoming deadlines

• Developed a thorough understanding of the UK's Higher Education industry to transcend responsibilities as a Sales Rep• Managed office in absence of the manager as part of the start-up's lean practice• Provided career counselling by guiding customers with university choices and explaining processes of applying for loans and university enrolment• Reached out to prospective customers and warm leads to establish friendly, professional relationships• Built lasting relationships with clients through customer service interactions• Carried out active selling from initial customer greeting while converting about 40% of potential candidates to customers• Ensured hassle-free enrolment of candidates to universities• Checked their documents to see if they were eligible for Student Finance• Worked one-to-one on applications to be sent to universities and colleges• Trained applicants with mock tests and interviews for their entrance exams• Responded to telephone and in-person requests for information• Collected, processes and kept track of payments made and to be made by clients on a CRM software• Worked on Zoho CRM software to update, maintain and track data, documents, and tasks• Developed client and customer service, organisational and time management skills• Resolved customer concerns promptly to maintain satisfaction

London, England, United Kingdom

• Observed the day to day working of the fast-paced jewellery industry• Understood the trade between India and the UK for raw materials like Diamonds, Gold,Silver, etc.• Developed new skills like commercial awareness, critical thinking, etc• Maintaining daily records of accounts (petty cash)

• In charge of screening and shortlisting candidates for clients to interview• Conducted telephone interviews with candidates and scheduled interviews forsuccessful candidates by cooperating with HR team• Updated excel sheets with potential candidates and their personal information to stay organised and keep a track of work on their database• Emailed job profiles and other details to candidates when necessary• Successfully recruited a couple of candidates during the working period

Master Of Business Administration - Mba, Business Administration, Management And Operations, Distinction

• Completed an MBA with a major in Project Management that covered Scrum, Agile, Lean (Six-sigma) methodologies briefly • Critical.

Certificate Of Higher Education, Environmental Geoscience

• Developing fieldwork skills by doing trips around parts of Bristol, Wales, and Scotland to examine rocks and study the geological.

Access To He, Science, 134 Ucas Points

• At A level – Maths (Calculus and Trigonometry) (12 credits at distinction), Chemistry (9 credits at distinction), Biology (6 credits.

Apprenticeship, Business Administration And Management, General

• Effectively managing time for self-study and completing assignments • Learning and understanding the basics of Business Administration •.

Bachelor Of Mass Media, Public Relations, Advertising, And Applied Communication

• Improved team-working skills on various marketing related academic projects • Gained knowledge on the different types of organisations.