Rochelle Williams (Graham), Mba In Pm Email & Phone Number

Build and sustain partnerships with department management and subject matter experts to analyze and develop more efficient actions as well as best practices for completing various business processes. Oversee use of project management techniques while supporting additional training and opportunities to ensure proper project initiation, planning, execution, monitoring & controlling and closing. Liaison for business and data analytics as functional lead on projects & reports as assigned. Support operations and business channels, through the facilitation of meetings & on-going communication with senior management, corporate & local departments. Collaborate with stakeholders on findings, lessons learned and recommend changes to enhance and standardize business operations.

Analyzed PeopleSoft modules through ongoing accounts payable reconciliation, administration, and enhancements to applications. Created and documented business processes, troubleshot, investigated, tested and implemented new functionality for applications and PeopleSoft modules. Updated the Associate Controller on findings and recommended changes to enhance systems consistent with the goals and objectives of the University, Division of Finance and Office of the Controller. Liaison for business and IT representing Financial Systems & Support Services as Functional Lead on projects and upgrades as assigned.

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Drove customer satisfaction & quality control by identifying gaps in customer handling process & providing consultation to owner. Influenced decisions by providing strategic input and communication at all levels while delivering timely resolution.

Identified gaps in cognitive skills & trained to develop weaknesses such as attention, working & long-term memory, processing speed, logic & reasoning, visual processing, auditory processing, & comprehension.

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Directed & monitored staff of up to fifteen escalated contact agents by completing weekly/monthly/annual performance evaluations, providing timely feedback, coaching, identifying additional training opportunities, administering corrective actions & rewarding top-performers. Defined, developed & implemented quality control & process improvement initiatives with stringent deliverables via cross-divisional partnerships with clients, operations, training, & quality assurance resulting in compliant quality standards.

Defined, developed & implemented quality control & process improvement initiatives with stringent deliverables via cross-divisional partnerships with clients, operations, training, & quality assurance resulting in compliant quality standards. Supported operations & business channels, through the facilitation of meetings & on-going communication with senior management & subject matter experts.

Directed & monitored staff of up to twenty specialty agents by completing performance evaluations, providing timely feedback, coaching, identifying additional training opportunities, administering corrective actions & recognizing/rewarded top-performers.

Researched, gathered data, analyzed, managed & resolved all incoming legal contacts as regional pre-litigation representative. Supported established procedures while developing & implementing process improvements. Conducted meetings to collaborate with team to meet client requirements. Discretely handled confidential material and sensitive information to ensure privacy compliance.

Master Of Business Administration, Project Management

Activities and Societies: International Business & Economics – Study Abroad Program in Madrid, Spain

Bachelor Of Business Administration, Management