Handling customer inquiries using extensive knowledge of IKEA products and services; resolving issues and complaints, including liaison with multiple departments; processing customer returns and exchanges, sales orders, and home or parcel deliveries; working independently at external site.

General cleaning of office facilities, kitchens and restroomsDisinfecting and sanitizating workspaces and high touch surfaces during COVID-19 pandemicWorking independently and notify management of potential issues and repairs

Designating teams and delegating tasks to meet daily quotas and deadlinesPicking, packing, and checking individual and bulk ordersMonitor team member performance following standard operating proceduresAssist with receiving stock and taking inventory, refilling stock on shelvesTraining new staff and performing warehouse inductions

Accepted through selection process by UWACompleted 40 hours of internship with embryology and andrology teams in Genea HollywoodFertility (Wembley WA)Shadowed embryologists for sperm reception and preparation, off-site oocyte pick-up,insemination through IVF and ICSI, embryo timelapse culture using Geri™, embryo transfer,semi-automated vitrification using Gavi™ and embryo warmingAssisted with basic clinic and lab maintenance and quality control