Rochelle Mclaughlin Email & Phone Number

Atlanta, Georgia, United States

Atlanta, Georgia, United States

Lithia Springs, GA

• Managed IT new hire process from account creation and workstation build through deployment and user training.
• Documented Help Desk process and procedure in an IT manual to bring new team members up to speed quickly.
• Assisted System Administrator by going to off-work sites to troubleshoot network, broadband, network printer issues, and set up VoIP systems.
• Provided technical support to end-users, leveraging broad-based expertise to handle problem identification, diagnosis… Show more
• Provided technical support to end-users, leveraging broad-based expertise to handle problem identification, diagnosis, resolution, and escalation via helpdesk ticket system, telephone, remote and in-person.
• Performed security administration functions via Active Directory.

Greater Atlanta Area

• Completed research, analysis and documentation of employee account activity to determine appropriate actions that removed or minimized BSA/Fraud exposure.
• Work closely with Fraud Risk Management and Corporate Security to provide input on possible consolidation and reduction of false positives.
• Used I.T. knowledge and security concepts with emphasis on operating system security and supporting tools to assess levels of possible risk and communicate trends to management and corporate… Show more
• Used I.T. knowledge and security concepts with emphasis on operating system security and supporting tools to assess levels of possible risk and communicate trends to management and corporate security.
• Responsible for managing, monitoring and coordinating fraud risk management projects for credit and debit card products. Show less

Greater Atlanta Area

• Identification and strategic resolution of internal and external theft and fraud
• Established a theft, fraud and safety incentive award program to reward and recognize employees for the prevention of potential theft, fraud and safety violations.
• prepared accurate and detailed case reports documenting apprehensions and recoveries, preserving evidence, interacting with law enforcement and testifying in criminal and civil court actions.
• Ensured adherence to OSHA compliance… Show more
• Ensured adherence to OSHA compliance standards and reported any hazardous/unsafe condition to the Manager and carried out job responsibilities in a manner that minimized the risk of injury. Show less