Rochelle Ridgwell Assoc Cipd Email & Phone Number

Birmingham, England, United Kingdom

Working as part of a Shared Service team to support managers with people matters in the food-travel industry across the UK and Ireland. My responsibilities include, but are not limited to: - Managing high volume case-work from start to resolution across the full spectrum of Employee Relations (ER) services. I guide and support managers, at all levels, to resolve complex employee matters including: Grievance, Disciplinary, Absence Management, Long-Term Sickness, Performance, Right to Work, Whistleblowing, Appeal, Probation etc.- Supporting and coaching stakeholders to develop their own knowledge to deliver excellence across processes going forward.- Undertaking case reviews and studies to share knowledge and experience with the ER team, supporting collective development and growth.- Delivering People Drop In Sessions with People Partners to upskill management, develop awareness of key HR process and advise on policy changes.- Supporting the L&D team with delivering core HR modules to all managers- Development and maintenance of policies and procedures to ensure they remain current, reflecting the needs of the business while being compliant with legislative change. - Developing strong, effective, working relationships with stakeholders at all levels.I also participate in many projects. As a member of the Menopause network steering committee I have supported in bringing knowledge and support to all colleagues impacted by Menopause at work. I have also developed and delivered bespoke training to managers to support informed and empathetic management for those impacted by Menopause. Further key projects include: mentoring, the development of Northern Ireland Fair Employment monitoring processes and monitoring officers, supporting with delivering Mock Tribunal days to develop our general and senior management teams, and updating the Right to Work system and processes to support the implementation of a new People System.

Working closely with the HR Business Partner and onsite managers I provided comprehensive Advisory and Administrative support to a dynamic and busy distribution centre. I was responsible for: - Advising and coaching managers with Employee Relations cases, offering proactive support and ensuring outcomes were consistent across the business. - Ownership of creating and issuing contracts, changes of terms, onboarding, probation,leaver and family leave processes, occupational health and all other associated administration. - Managing sickness absence including the analysing data to identify trends and coaching managers on process to drive successful, consistent, resolutions and positive change. - Creation and delivery of learning and development materials for all staff. - Administering and maintaining employee records and systems, including holiday, loyalty awards and other employee benefits. - Ad-hoc tasks such as assisting with recruitment, pay reviews, policy updates, site events management, reporting and collating data for senior stakeholders, referencing etc. - Project work which included: company-wide benefits overhaul, wellbeing initiatives,loyalty awards, employee of the month and suggestion schemes to drive employee engagement. Coordinating the setup, implementation and testing phases for a new Time and Attendance system.

HR Administrator - Oct 2017 - Apr 2018Test Engineer - Oct 2014 - Oct 2017, Apr 2018 - July 2018Experienced Quality Assurance Technician - Mar 2012 - Oct 2014Quality Assurance Technician - Oct 2010 - Mar 2012As HR Administrator at Codemasters I have been working in a generalist role which has provided me experience in the full 360 employee life-cycle. Working as part of a small team, my day to day responsibilities range between HR and Recruitment allowing me to develop a broad range of skills. My key responsibilities are: • Screening and uploading CVs to recruitment tracking system.• Liaising between candidates/agencies and hiring managers to schedule interviews, provide feedback, advise and answer queries.• Drawing up and sending out offers and contracts of employment. • Processing, inducting and onboarding new starters. • Managing complete Leavers process and conducting Exit Interviews.• Managing Absence, Probation, Promotion, Title Change processes.• Creating and maintaining personnel files.• Providing advice and solutions to individual needs, at all levels. • Communicating at all levels, co-ordinating between various teams at multiple sites.• Fast paced pro-active problem solving of arising issues.• Ad-hoc tasks as required – Providing references, updating company paperwork, providing procedure updates, events organisation, collating information for reports, filing etc.• Reception cover – Meeting and greeting, managing calls, post, petty cash etc.In my other roles I’ve worked my way upwards into positions of responsibility, managing teams, onboarding and mentoring new starters and communicating at all levels across multiple teams.

Temporary contract.

Contract ended early due to organisation insolvency.

Service Team Leader - Nov 2009 - May 2010Service Assistant - Nov 2006 - Nov 2009As a Team Leader I was the face of Customer Service juggling, often conflicting, priorities between staff and customer needs. Working in a fast paced, customer-facing environment I maintained multi-skills ensuring I was effective in any capacity. My key responsibilities were: • Co-ordinating and managing the Front End Service team. • Engaging in Employee Relations to resolve staff issues.• Ensuring all staff received relevant training and development.• Managing rotas, monitoring absences and sourcing shift covers.• Mentoring all staff and acting as a role model.• Communicating across all levels. • Responding to queries, problems and complaints, face to face and over the telephone.• Delivering KPIs and organisational Values.• Cashing and closing up the store.As a Service Assistant I put in voluntary overtime to help my Team Leader, acting as their assistant, developing first-hand the skills and knowledge I would take into my own Team Leader role.

This role involved advising on the best systems to meet customer needs and budget and maintaining up-to-date knowledge of a wide range of products and audio/visual solutions. I also undertook basic secretarial duties, manning phones, taking messages and setting up the demonstration room. Contract ended early due to organisation downsizing.

Ba(Hons), Art And Design By Negotiated Study, 2:1

Specialisation in concept art and illustration for video games.

Btec Level 3 Diploma, Foundation Art And Design, Pass With Merit

Specialisation in Visual Communication.