Rochelle Rodrigues Email & Phone Number

London, England, Gb

London Area, United Kingdom

Personal Assistant to Group Director of Procurement, Property & Facilities Solutions/ Pricing Optimisation Director/ Property, Technology & Central Functions Finance Director

India

• Managing the calendar and meetings for the Board of Directors.• Taking minutes of meetings involving business discussions & their decisions.• Documenting action points and ensuring the same is achieved by the manager group based on the ETA set by the Directors.• Coordinating for communication required on behalf of the Directors on emails, whatsapp or calls.• Expense Management for the office and petty cash enquiries using Google sheets.• Planning travel, managing bookings, hotel reservations, food preferences, etc. as and when required.• Liaising and coordinating for important emails and acting as an intermediary for setting up meetings.• Sending reminders to Directors when requested for outdoor business meetings.• Greeting visitors and making sure they are well attended with their requirements.• Making sure the smooth running of the office and maintaining a professional atmosphere in the office.

Khar, Mumbai

● Managing the calendars for Rujuta and her team of nutritionists.● Handling enquiries, follow ups, client concerns as a face of the business.● Ensuring all emails are responded and closed in a timely manner with due follow up.● Managing individual client documents by use of Google drive and Google sheets and sharing the same with complete confidentiality especially of celebrity clients.● Managing accounts of the office and making sure all payments and expenses are well organised with the proper use of Microsoft Excel and word.● Ensuring all travel arrangements are taken care of in terms of travel bookings, accommodations, hotel reservations, food preferences, etc.● Handling media engagements like workshops, webinars, brand collaborations, product endorsements and ensure closure on the same by checking individual calendars.● Running the office ensuring visitors and clients are greeted and well attended.

Mumbai Area, India

● Delivering pro-active and solution-oriented customer service including daily planning of activities.● Managing daily engagement and planning with the Customer service team and the global team based in Korea.● Performing Fin Ops tasks based on the billing cycles and providing timely billing documents to the Customer Service team.● Ensuring meeting timely KPI’s.● Overlooking and publishing regular Workflow reports and sharing it with the team to ensure no pending items.● Handling daily operations and Finance activities for larger clients.● Cross skilling individuals within the team to ensure the knowledge and best practices are shared with no individual dependency.● Preparing the Weekly KPI report using SharePoint and publishing the scores to the leadership team.● Resolving issues for users as a Kewill Super User ● Co advisor in the Revenue Leakage project led by the leadership team.● Responsible for Cloud migration testing – a system which would replace the current Kewill system.● Fun activity lead for Fun Spree – Damco’s Talent Engagement Partner

London, England, United Kingdom

● Managing team work volumes, solving queries within the team.● Allocating work to team members and ensuring it’s done within the suitable time lines thereby ensuring client satisfaction.● Undertaking quality checks for every policy invoiced and providing suitable feedback to the individuals.● Creating monthly reports of various types that helps in generating team monthly data.

India

● Collections of pending medical bills by way of Inbound as well as outbound calling ensuring the quality standards are maintained.

Masters In Commerce, Business Administration And Management, General, A

Graduate, Bachelors Of Management Studies, A

Activities and Societies: PR HEAD for Adorea (BMS Fest) -Hosted and planned the social event activity called HOPE. Actively participated.

Ssc