Rochelle Rodrigues Email & Phone Number

London, England, GB

London Area, United Kingdom

Personal Assistant to Group Director of Procurement, Property & Facilities Solutions/ Pricing Optimisation Director/ Property, Technology & Central Functions Finance Director

India

• Managing the calendar and meetings for the Board of Directors.
• Taking minutes of meetings involving business discussions & their decisions.
• Documenting action points and ensuring the same is achieved by the manager group based on the ETA set by the Directors.
• Coordinating for communication required on behalf of the Directors on emails, whatsapp or calls.
• Expense Management for the office and petty cash enquiries using Google sheets.
• Planning travel, managing bookings, hotel reservations, food preferences, etc. as and when required.

Khar, Mumbai

• Managing the calendars for Rujuta and her team of nutritionists.
• Handling enquiries, follow ups, client concerns as a face of the business.
• Ensuring all emails are responded and closed in a timely manner with due follow up.
• Managing individual client documents by use of Google drive and Google sheets and sharing the same with complete confidentiality especially of celebrity clients.
• Managing accounts of the office and making sure all payments and expenses are well organised with the proper use of Microsoft Excel and word.
• Ensuring all travel arrangements are taken care of in terms of travel bookings, accommodations, hotel reservations, food preferences, etc.

Mumbai Area, India

• Delivering pro-active and solution-oriented customer service including daily planning of activities.
• Managing daily engagement and planning with the Customer service team and the global team based in Korea.
• Performing Fin Ops tasks based on the billing cycles and providing timely billing documents to the Customer Service team.
• Ensuring meeting timely KPI’s.
• Overlooking and publishing regular Workflow reports and sharing it with the team to ensure no pending items.
• Handling daily operations and Finance activities for larger clients.

London, England, United Kingdom

• Managing team work volumes, solving queries within the team.
• Allocating work to team members and ensuring it’s done within the suitable time lines thereby ensuring client satisfaction.
• Undertaking quality checks for every policy invoiced and providing suitable feedback to the individuals.
• Creating monthly reports of various types that helps in generating team monthly data.

India

• Collections of pending medical bills by way of Inbound as well as outbound calling ensuring the quality standards are maintained.

Masters In Commerce, Business Administration And Management, General, A

Graduate, Bachelors Of Management Studies, A

Activities and Societies: PR HEAD for Adorea (BMS Fest) -Hosted and planned the social event activity called HOPE. Actively participated.

Ssc