• Assist with infrastructure planning, design and documentation.• Perform infrastructure installation, testing, maintenance and optimization according to design specifications.• Implementation of agreed infrastructure changes and maintenance routines on Cisco switches and F5 LTM/GTM.• Assist with piloting of new tools, technologies and processes.• Engage, assist, troubleshoot, follow-up and resolve incidents within SLA.

• Working as a part of a global network team that handles the entire global network infrastructure for all Pearson entities, which consists of managing the Routers, Switches, Firewalls, Load Balancers & DNS servers.• Troubleshoot incidents & continue support on BAU (Business as Usual) tickets, support daily operations.• Configuring firewalls & managing (Cisco ASA 55xx, Fortinet, Checkpoint, Juniper SRX) for various enterprise networks.• Configuring managing F5 LTM & GTM clusters to support daily operations and Projects to update SSL certificates.

 Troubleshooting, configuring and maintaining network devices including routers (Cisco/Juniper), switches (Juniper/Cisco), firewalls (Fortigate), 4G routers (Huawei) and access points (Cisco Meraki and Unifi) and Biometrics (Fingerprint and RFID cards). Monitoring, maintaining and troubleshooting internet (4G, ADSL, Wimax, ILL and FTTH) and IPVPN connections within the company and subsidiary companies on daily basis.  Plan, document and coordinate network projects for new and existing locations. Installing, configuring, testing, maintaining and administering existing networks and evaluating and deploying new products to upgrade existing network infrastructure. Document and drawing network diagrams and network architecture of existing and new networks. Preparing and maintaining documentation for network inventory, diagnosis and resolution of network faults, enhancements and modifications to networks. Monitoring network traffic, activity, capacity and usage to ensure optimal network performance and preventing unauthorized access through monitoring tools (Managengine Netflow Analyzer, Opmanager) and Firewall (Fortigate) systems. Familiarize with Windows servers - usage of administrative tools, maintenance reboots and RDP to servers. Configuring Radius clients through NPS.  Configuration, troubleshoot and management of Wi-Fi, SSIDs, and visitor portals and integration of RADIUS authentication with Windows NPS. Troubleshooting, supporting and cooperating with other technical teams to resolve major network outages and issues. Installation and maintenance of ESET Endpoint security client (V5/V6) and server console. External vendor management and coordination for external and internal network infrastructure projects.

Job Title - Network Engineer Level 1Experience –  Thorough understanding about telecommunication systems and connection types. Answering customer calls and live troubleshooting. Skills in troubleshooting residential, small and medium business customers in handling technical issues related to ADSL, ADSL2+, bundled services, VDSL, Fiber Optic services (FTTP, HFC), VOIP and mobile broadband. Configure and troubleshoot Netcomm and TP-LINK modems based on customer requirements. Configure VOIP on user modems/devices/soft phones and troubleshoot related issues based on customer requirements. Maintain procedures and records of diagnosis and resolution of related issues on the Helpdesk Management Systems. Analyze, troubleshoot and provide solutions via phone, email and remote desktop tools for network related problems such as o Network latency issueso Dropoutso Browsing issueso DSLAM issues Interact with wholesale suppliers such as Optus, Telstra NBN, AAPT and Opticomm regarding onsite related diagnosing – including performing line synchronizations, diagnosing copper wire resistance parameters, line resetting and other related issues. Provide technical support in troubleshooting Windows and MAC operating systems with issues related to network settings, PPPOE, DNS and email configuration. Manage outage updates from wholesale suppliers.

• Job title – Intern, Service Desk Analyst (Operations Command Center)Experience –  Proper understanding, handling and escalation of server monitoring and synthetic check alerts. Troubleshoots website access and configuration issue. Enabling/disabling, checking logs, maintenance reboots, usage of administrative tools and RDP to servers. Familiarize with Windows server 2003, 2008 and 2012 R2. Quick detection and evaluation of incidents of possible major outages in products, networks and devices based on urgency and impact. Ensure customer satisfaction by responding to calls to the Operation Command Center. Logs all customer questions and problems and tracks them through resolution. Troubleshooting customer problems in product related errors. Cooperating with other technical teams to resolve major outages. Handling conference calls in major incidents – opening calls, contacting resources, immediate troubleshooting. Conduct assigned system maintenance. Assists relevant teams to stress-test products by actively monitoring server status and needed testing. Gathers metrics for regular reports and summaries. Manages and maintains application and systems monitors in the production SaaS environment. Working in a 24x7 environment and shift basis.