Rochelle Serantes Email & Phone Number

Singapore

I offer extensive support to the CEO by streamlining daily operations, including managing schedules, meetings, and travel arrangements. I enhance client relationships through effective communication and fostering positive connections. Additionally, I optimize internal systems by assisting with project management, resource allocation, and administrative tasks, while also generating quality leads for the company.

Singapore, Singapore

- Led a team of store associates to deliver exceptional customer service, achieving a 95% customer satisfaction rating.- Increased sales by 15% through strategic product promotions and displays.- Reduced inventory shrinkage by 10% by implementing improved stock control procedures.- Successfully coached and mentored team members, resulting in a 20% improvement in team performance.- Maintained a clean, organized, and safe store environment, ensuring compliance with company policies and safety regulations.**Additional Skills:**- Strong communication, interpersonal, and leadership skills- Excellent customer service and sales abilities- Expertise in inventory management and operational efficiency- Proven ability to work effectively in a team setting- Proficiency in relevant software and systems (e.g., POS systems, inventory management software)

Singapore

Highly motivated and results-oriented Restaurant Manager with proven experience in leading and driving operational excellence in the fast-paced environment of Domino's Pizza. Possesses a strong understanding of all aspects of restaurant operations, including food preparation, customer service, delivery logistics, and team management. Committed to ensuring exceptional customer satisfaction and exceeding sales targets.

Singapore

Key Responsibilities:Team Management:Led and coached a team of restaurant staff, providing guidance and support to ensure smooth daily operations.Hired and trained new team members, fostering a positive and productive work environment.Performed weekly scheduling, ensuring adequate staffing levels for all shifts.Appraised staff performance, providing constructive feedback to improve individual and team productivity.Operational Excellence:Managed all aspects of store operations, including food preparation, customer service, and delivery logistics.Ensured adherence to company policies, procedures, and safety regulations.Maintained a clean and hygienic restaurant environment, exceeding health and sanitation standards.Oversaw inventory management, ensuring sufficient stock levels and minimizing waste.Delivery Management:Supervised delivery riders, ensuring timely and accurate deliveries of food orders.Monitored delivery performance, identifying and addressing any issues to maintain customer satisfaction.Customer Service:Contributed to providing exceptional customer service by resolving customer inquiries and complaints promptly and professionally.Maintained a professional appearance and demeanor, adhering to Domino's Pizza grooming standards.Additional Skills:Strong leadership, communication, and interpersonal skillsExcellent organizational and time management skillsAbility to work effectively under pressure and in a fast-paced environmentProficiency in relevant software and systems (e.g., POS systems, inventory management software)Understanding of food safety and sanitation regulations