Rochelle Serantes

Rochelle Serantes Email and Phone Number

Virtual Right Hand for CEOs || Admin || Sales & Operations || Email marketing || Lead generation || Customer support @ Genie Pro
Rochelle Serantes's Location
Singapore, Singapore, Singapore
About Rochelle Serantes

I'm a highly motivated and results-oriented professional seeking full-time or part-time remote opportunities in Administration, Customer Support, Accounts Payable/Receivable, or Sales & Customer Service.Previously thriving in the Food and Beverage industry, I transitioned in 2023 to become a remote virtual assistant, passionate about empowering busy business owners and leaders. My strength lies in streamlining administrative tasks and fostering strong client relationships, allowing them to focus on achieving their goals.I believe in a collaborative approach that translates visions into reality. By creating efficient systems and building genuine connections, I maximize business impact and help clients reach their goals.I am actively seeking to expand my network! I'm open to discussing opportunities in Sales, Administration, Customer Service, Training, and Education.Feel free to reach out at rochelleaisyah@gmail.com and let's connect!

Rochelle Serantes's Current Company Details
Genie Pro

Genie Pro

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Virtual Right Hand for CEOs || Admin || Sales & Operations || Email marketing || Lead generation || Customer support
Rochelle Serantes Work Experience Details
  • Genie Pro
    Personal Assistant To Chief Executive Officer
    Genie Pro Dec 2023 - Present
    Singapore
    I offer extensive support to the CEO by streamlining daily operations, including managing schedules, meetings, and travel arrangements. I enhance client relationships through effective communication and fostering positive connections. Additionally, I optimize internal systems by assisting with project management, resource allocation, and administrative tasks, while also generating quality leads for the company.
  • Bilimbi Pte Ltd
    Retail Sales Supervisor
    Bilimbi Pte Ltd Apr 2023 - May 2024
    Singapore, Singapore
    - Led a team of store associates to deliver exceptional customer service, achieving a 95% customer satisfaction rating.- Increased sales by 15% through strategic product promotions and displays.- Reduced inventory shrinkage by 10% by implementing improved stock control procedures.- Successfully coached and mentored team members, resulting in a 20% improvement in team performance.- Maintained a clean, organized, and safe store environment, ensuring compliance with company policies and safety regulations.**Additional Skills:**- Strong communication, interpersonal, and leadership skills- Excellent customer service and sales abilities- Expertise in inventory management and operational efficiency- Proven ability to work effectively in a team setting- Proficiency in relevant software and systems (e.g., POS systems, inventory management software)
  • Domino'S Pizza Singapore
    Restaurant Manager
    Domino'S Pizza Singapore Nov 2021 - Apr 2023
    Singapore
    Highly motivated and results-oriented Restaurant Manager with proven experience in leading and driving operational excellence in the fast-paced environment of Domino's Pizza. Possesses a strong understanding of all aspects of restaurant operations, including food preparation, customer service, delivery logistics, and team management. Committed to ensuring exceptional customer satisfaction and exceeding sales targets.
  • Domino'S Pizza Malaysia & Singapore
    Assistant Manager
    Domino'S Pizza Malaysia & Singapore May 2019 - Apr 2021
    Singapore
    Key Responsibilities:Team Management:Led and coached a team of restaurant staff, providing guidance and support to ensure smooth daily operations.Hired and trained new team members, fostering a positive and productive work environment.Performed weekly scheduling, ensuring adequate staffing levels for all shifts.Appraised staff performance, providing constructive feedback to improve individual and team productivity.Operational Excellence:Managed all aspects of store operations, including food preparation, customer service, and delivery logistics.Ensured adherence to company policies, procedures, and safety regulations.Maintained a clean and hygienic restaurant environment, exceeding health and sanitation standards.Oversaw inventory management, ensuring sufficient stock levels and minimizing waste.Delivery Management:Supervised delivery riders, ensuring timely and accurate deliveries of food orders.Monitored delivery performance, identifying and addressing any issues to maintain customer satisfaction.Customer Service:Contributed to providing exceptional customer service by resolving customer inquiries and complaints promptly and professionally.Maintained a professional appearance and demeanor, adhering to Domino's Pizza grooming standards.Additional Skills:Strong leadership, communication, and interpersonal skillsExcellent organizational and time management skillsAbility to work effectively under pressure and in a fast-paced environmentProficiency in relevant software and systems (e.g., POS systems, inventory management software)Understanding of food safety and sanitation regulations

Rochelle Serantes Education Details

Frequently Asked Questions about Rochelle Serantes

What company does Rochelle Serantes work for?

Rochelle Serantes works for Genie Pro

What is Rochelle Serantes's role at the current company?

Rochelle Serantes's current role is Virtual Right Hand for CEOs || Admin || Sales & Operations || Email marketing || Lead generation || Customer support.

What schools did Rochelle Serantes attend?

Rochelle Serantes attended Abe International Business College.

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