Rochelle Yoshida Email & Phone Number

Santa Barbara, California

Ensure remarkable experiences by overseeing product training, community management, feature release process and training, product collateral, product integrations and product usage/reporting. - Product Training: Manage curriculum, teach all Certification and Bootcamp courses, New Hire Training classes, internal department new feature training, produce.

Santa Barbara, California Area

• Train Certified Consultants, New Hires, and Bootcamp students
• Create curriculum and launch workshop series
• Negotiate integrations marketing launches

Santa Barbara, California Area

• Launched new Partner Programs department
• Improved operations of department by creating policies and procedures
• Built positive and lucrative relationships with existing partners
• Manage integrations project management between Development, Growth, Client Services and Content Teams

Santa Barbara, California Area

• Resolved VIP and escalated customer support challenges
• Increased revenue by obtaining highest number of sales from event
• Created and implemented Sales Training Program
• Trained, mentored and managed team members for support, on-boarding, and sales
• Achieved 86% close ratio in personal sales

Santa Barbara, California Area

• Created and launched new Professional Services department
• Ensure high quality and timely services of client projects
• Prospect, Follow-Up, Sell and Close leads

Santa Barbara, California Area

• Sientra, a privately-held medical device company focused on the aesthetic and plastic surgery markets. "We understand dedication. That's why we cater exclusively to board-certified plastic surgeons. As you deliver on.
• Deliver exceptional telephone and written customer service. Maintain detailed records of interactions with customers.
• Develop and implement standard operating procedures, work instructions, training and hiring protocols.
• Execute phenomenal customer service skills to each interaction and respond to inquiries by providing accurate information on pricing, availability, scheduling, terms, conditions and status.
• Build and maintain client relationships by providing prompt and accurate service so as to promote customer loyalty.
• Support the finance team to resolve billing disputes, credit holds, and credit card authorizations.

Carpinteria, CA

• The International Sports Sciences Association (ISSA) is a distance education institution and certifying agency committed to our students' fitness education and professional goals.
• Hold full responsibility for virtual sales representative division through direct training, leadership, and supervision of administrative assistant and 18 representatives across the United States.
• Developed virtual division from a staff of 4 to 18 in one year. In charge of training, policy formulation, goal setting and sustaining the growth of the division.
• Grew division from 0% to 60% of company sales revenue over a year.
• Directed and implemented a company's public relations strategies.
• Managed media relations, announcements, editorial placement, and speaking opportunities.

Bachelor Of Arts (B.A.), East Asian Studies

Activities and Societies: Capella Cordina, Chamber Choir, Women's Chorus

Education record