Experienced Virtual Executive Assistant with over 23 years of work experience in a variety of work settings in different Industries, combined with character qualities of dependability, reliability, an ethic of demanding work, and a proven ability to manage any task given and supervise staff. I have a genuine passion for my work and always bring an 'can do' attitude.
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Inside Sales ExecutiveSocialfloww Jul 2024 - PresentOhio, United States -
Virtual Executive AssistantPcmerge Australia Nov 2014 - PresentLaunceston, Tasmania, AustraliaJob Responsibilities: Respond to emails and phone calls. Schedule meetings & manage a contact list. Book travel and accommodations. Organize managers’ calendars. Prepare customer spreadsheets and keep online records. Perform market research. Ensure each prospective client and potential customer has a positive experience with our company. Use Microsoft Office suite to manage various aspects of the job.
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Appointment SetterLegion Digital Oct 2023 - Jul 2024Job Responsibilities: Ensure each prospective client and potential customer has a positive experience with our company. Take the initiative to learn about the company and grow within the role. Prioritize which appointments take priority over others to maximize revenue. Develop and distribute reports of each day’s appointments. Use Microsoft Office suite to manage various aspects of the job. Demonstrate a pleasant disposition with each prospect. Properly explain the services to prospective customers when making appointments. Complete required call sheets at the end of each day. -
Customer Support AdvisorConcentrix Apr 2023 - Jul 2023Cagayan De Oro City, Northern Mindanao, PhilippinesJob Description• Guide our drivers and passengers in using the products• Manage service enquiries and disputes arising from the drivers and passengers• Provide excellent customer service to the customers• Maintain good relationships and community building efforts with drivers and passengers -
Talent Acquisition RecruiterConcentrix Sep 2022 - Jan 2023Makati, National Capital Region, PhilippinesJob Responsibilities: Screen resumes and prospects for qualified candidates. Prepare candidates before the assessments and interviews. Conduct assessments and interviews of candidates. Prepare documents for the final offer negotiation. Maintain the database of candidates’ records, including active and passive prospects, and hired and termed employees. -
Virtual Sales AssistantSealtv Mar 2016 - Dec 2020AustraliaJob Responsibilities: Turn cold leads into hot leads. Main CRM software. Scheduling of appointments and installation of outdoor TV. Preparation and assistance with sales reports. -
Virtual Team LeaderPrescouter, Inc. Jan 2013 - Mar 2015Chicago, Illinois, United StatesJob Responsibilities: Ensure each prospective client and potential customer has a positive experience with our company. Take the initiative to learn about the company and grow within the role. Prioritize which appointments take priority over others to maximize revenue. Develop and distribute reports of each day’s appointments. Use Microsoft Office suite to manage various aspects of the job. Demonstrate a pleasant disposition with each prospect. Properly explain the products and services to prospective customers when making appointments. Complete required call sheets at the end of each day. -
Technical Support RepresentativeConvergys Dec 2009 - Dec 2012Cebu, Central Visayas, PhilippinesJob Responsibilities: Providing the first point of contact for support and maintenance of internet, telephone line and cable TV equipment & services. Responsible for answering and resolving advanced product technical-support questions received from customers
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Sales & Marketing ManagerSouthern Telecom Inc. Feb 2008 - Nov 2009Malaybalay City, Northern Mindanao, PhilippinesIdentifying Sales Goals. Creating Sales Plans.Providing Training Opportunities.Motivating the Team. Managing Accounts. Recruiting and Hiring. -
Spa Receptionist | Telephone Operator | Business Center AssociateShangri-La Group Sep 2004 - May 2009Lapu-Lapu, Central Visayas, PhilippinesPunta Engaño, Mactan, Cebu Job Responsibilities: Chi Spa Receptionist and Health Club Senior Receptionist: Greets all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking all appointments, checking the guest into the computer system, and charging for services performed. Front Office Associate: Greets all guests as they come in, managing the check-in and check-out process, answering questions and requests, and helping with administrative tasks at the front desk. Guest Service Associate (Telephone Operator): Answer telephone calls and direct calls to guest rooms, staff, or departments through switchboard or PBX system. Places outgoing calls, receives guest messages and deliver the same to the guest. Log all wakeup call request and performs wakeup call services. Business Center Associate: I provide a high level of secretarial service like typing, fax handling, email, and word processing service for guests. I maintain adequate stocks of office supplies. I always make sure to exceed the guests’ expectations by providing excellent customer service. -
On-Board StewardessOceanjet (Ocean Fast Ferries Inc) Sep 2002 - Jul 2004Cebu, Central Visayas, PhilippinesJob Responsibilities: Guide and assist for safety and comfort to passengers. Always conduct safety checks before the travel. Greet and communicate with customers. Help passengers find their seats. Prepare and serve drinks and food to passengers. Take orders from passengers. Present emergency equipment and give instructions to passengers on how to use this equipment. Monitor, manage and secure the cabin. Adhere to all shipping rules and regulations. -
Front Desk ClerkCordova Reef Village Resort Nov 2000 - Aug 2002Cordova, CebuJob Responsibilities: Greets all guests as they come in, managing the check-in and check-out process, answering questions and requests, and helping with administrative tasks at the front desk. Answer telephone calls and direct calls to guest rooms, staff, or departments through switchboard or PBX system. Places outgoing calls, receives guest messages and deliver the same to the guest. Log all wakeup call request and performs wakeup call services. I provide a high level of secretarial service like typing, fax handling, email, and word processing service for guests. I maintain adequate stocks of office supplies. I always make sure to exceed the guests’ expectations by providing excellent customer service.
Rochel Lyn Lopez Education Details
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Tourism And Travel Services Marketing Operations -
University Of San Jose - Recoletos
Frequently Asked Questions about Rochel Lyn Lopez
What company does Rochel Lyn Lopez work for?
Rochel Lyn Lopez works for Socialfloww
What is Rochel Lyn Lopez's role at the current company?
Rochel Lyn Lopez's current role is Virtual Executive Assistant.
What schools did Rochel Lyn Lopez attend?
Rochel Lyn Lopez attended University Of San Jose-Recoletos, University Of San Jose - Recoletos.
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