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Ray Roche is listed as Global Program Manager at SAP, a with 114326 employees, based in Galway, County Galway, Ireland. AeroLeads shows a matched LinkedIn profile for Ray Roche.
Ray Roche previously worked as Support Team Manager at Sap and Senior Service Delivery Manager at Micros Fidelio Ire/Uk. Ray Roche holds B.Sc. Computer And Software Engineering (Honours Degree) from Athlone Institute Of Technology, Athlone, Co. Westmeath.
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Support Team Manager at SAP SSC (Ireland) for SucessFactors in Cloud Recruiting. I lead a highly successful team of 18 Support Engineers focused on providing technical application support for our cloud based customers using SAP's HR software. Previously worked as a Service Delivery Manager whose core competencies in Project Management, Service Delivery, Technical Support and Customer Relationship Management are gleaned through relevant B.Sc Degree and extensive experience in global support centres. Regularly commended for exceeding expectations and for positivity/poise in the face of complex problems.
Listed skills include Performance Analysis And Reporting, It Service Management, Incident Management, Itil, and 14 others.
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County Galway, Ireland
As part of the Strategy and Operations team, I will focus on defining a Quality Strategy for the organisation and drive further operational efficiencies and improvements through SAP's transformation
Galway
Leader of a team of eight Service Delivery Managers and seven Service Delivery Executives. (Also continue to perform the role of a Service Delivery Manager).Responsible for:• Coordination of Tasks between management teams – liaising with clients, managers, stakeholders and third party support teams • Training and Mentoring – facilitate training and up-skilling of the Service Delivery team to company standards.• Service Improvement Plans - creation and implementation of quality measures. Identification of service risks and improvement in the quality of service.• Service Delivery Team Management – delegation and supervision of customer accounts. Implementation of standardised reporting procedures.
Key Tasks & Responsibilities• Customer Relationship Management during installation, upgrade and issue resolution• Manage all communication between customer and MICROS-Fidelio teams• Ensure compliance with all installation and upgrade processes• Ensure that correct documentation is created and maintained• Update Customer Sharepoint with installation diary, versions and specific documentation• Participate in customer and internal meetings as required• Participate in monthly Service Review meetings with customers• Coordinate projects with Professional Services and Datacentre Team
Galway
Key Tasks & ResponsibilitiesCall handling and customer case loggingAnalysis of customer problems and the formulation/implementation of resolutionsUnderstanding of call centre support processes and escalation guidelinesProvision of executive level updates as required
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Harish Kintali
Colleague at SapDubai, United Arab Emirates
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Lívia Dinnebier
Colleague at SapPorto Alegre, Rio Grande Do Sul, Brazil
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Peter Nyongesa
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Romanjit Kaur
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Alessandro Paolini
Colleague at SapSchwetzingen, Baden-Württemberg, Germany
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Petar Apostolov
Colleague at SapLozenets, Sofia City, Bulgaria
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Omsi Krishna Bathala
Colleague at SapWalldorf, Baden-Württemberg, Germany
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Sreelakshmi Vg
Colleague at SapPattambi, Kerala, India
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Jaqueline Paz
Colleague at SapCachoeirinha, Rio Grande Do Sul, Brazil
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Modules: Distributed Systems & Internet Technology, Advanced VLSI Design, Communication Networks, Electronics, Software Quality, Digital.
Modules: Knowledge of basic computer hardware and operating systems - Installation, Building, Upgrading, Repairing, Configuring.
Activities and Societies: President of the Students Union: 2003 - 2004 Vice President of the Students Union:2001- 2002
Quick answers generated from the profile data available on this page.
Ray Roche works for SAP.
Ray Roche is listed as Global Program Manager at SAP.
Ray Roche is based in Galway, County Galway, Ireland while working with SAP.
Ray Roche has worked for Sap, Micros Fidelio Ire/Uk, and Micros Fidelio Ire / Uk.
Ray Roche's colleagues at SAP include Nicole Gomes, Harish Kintali, Lívia Dinnebier, Peter Nyongesa, and Romanjit Kaur.
You can use AeroLeads to view verified contact signals for Ray Roche at SAP, including work email, phone, and LinkedIn data when available.
Ray Roche holds B.Sc. Computer And Software Engineering (Honours Degree) from Athlone Institute Of Technology, Athlone, Co. Westmeath.
Ray Roche is listed with skills including Performance Analysis And Reporting, It Service Management, Incident Management, Itil, Service Delivery, Customer Relationship Management, Pos, and Data Center.
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