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Ray Roche is listed as Driving Operational improvements and innovation for Product Support People at SAP, a company with 114326 employees, based in Galway, County Galway, Ireland. AeroLeads shows a matched LinkedIn profile for Ray Roche.
Ray Roche previously worked as Global Program Manager at Sap and Support Team Manager at Sap. Ray Roche holds B.Sc. Computer And Software Engineering (Honours Degree) from Athlone Institute Of Technology, Athlone, Co. Westmeath.
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Support Team Manager at SAP SSC (Ireland) for SucessFactors in Cloud Recruiting. I lead a highly successful team of 18 Support Engineers focused on providing technical application support for our cloud based customers using SAP's HR software. Previously worked as a Service Delivery Manager whose core competencies in Project Management, Service Delivery, Technical Support and Customer Relationship Management are gleaned through relevant B.Sc Degree and extensive experience in global support centres. Regularly commended for exceeding expectations and for positivity/poise in the face of complex problems.
Listed skills include Performance Analysis And Reporting, It Service Management, Incident Management, Itil, and 14 others.
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County Galway, Ireland
As part of the Strategy and Operations team, I will focus on defining a Quality Strategy for the organisation and drive further operational efficiencies and improvements through SAP's transformation
Galway
Galway
Key Tasks & ResponsibilitiesCall handling and customer case loggingAnalysis of customer problems and the formulation/implementation of resolutionsUnderstanding of call centre support processes and escalation guidelinesProvision of executive level updates as required
Other employees you can reach at sap.com. View company contacts for 114326 employees →
Bela Varghese
Colleague at Sap
United Arab Emirates, United Arab Emirates
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DS
Dr. Susanne Kilian
Colleague at Sap
Karlsruhe, Baden-Württemberg, Germany, Germany
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NK
Nico Kelly
Colleague at Sap
Pittsburgh, Pennsylvania, United States, United States
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VH
Vanessa Hocker
Colleague at Sap
Vienna, Vienna, Austria, Austria
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KS
Kim Sidda
Colleague at Sap
Mason, Ohio, United States, United States
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JR
Japinder Rajput
Colleague at Sap
Mannheim, Baden-Württemberg, Germany, Germany
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SM
Shubham Mishra
Colleague at Sap
Gurugram, Haryana, India, India
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SN
Shailesh Naik
Colleague at Sap
Bengaluru, Karnataka, India, India
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YV
Yordan Valkov
Colleague at Sap
Bulgaria, Bulgaria
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VV
Vikash Verma
Colleague at Sap
Gurugram, Haryana, India, India
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Modules: Distributed Systems & Internet Technology, Advanced VLSI Design, Communication Networks, Electronics, Software Quality, Digital.
Modules: Knowledge of basic computer hardware and operating systems - Installation, Building, Upgrading, Repairing, Configuring.
Activities and Societies: President of the Students Union: 2003 - 2004 Vice President of the Students Union:2001- 2002
Quick answers generated from the profile data available on this page.
Ray Roche works for SAP.
Ray Roche is listed as Driving Operational improvements and innovation for Product Support People at SAP.
Ray Roche is based in Galway, County Galway, Ireland while working with SAP.
Ray Roche has worked for Sap, Micros Fidelio Ire/Uk, and Micros Fidelio Ire / Uk.
Ray Roche's colleagues at SAP include Bela Varghese, Dr. Susanne Kilian, Nico Kelly, Vanessa Hocker, and Kim Sidda.
You can use AeroLeads to view verified contact signals for Ray Roche at SAP, including work email, phone, and LinkedIn data when available.
Ray Roche holds B.Sc. Computer And Software Engineering (Honours Degree) from Athlone Institute Of Technology, Athlone, Co. Westmeath.
Ray Roche is listed with skills including Performance Analysis And Reporting, It Service Management, Incident Management, Itil, Service Delivery, Customer Relationship Management, Pos, and Data Center.
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