Financial Intelligence Unit, Fraud Alert Investigations Analyzed high-priority cases, determining whether to close cases or file suspicious activity reports with various global regulatory, law enforcement, and financial intelligence units globally. Supported managers and supervisors in conducting advanced level anti-money laundering (AML) and fraud investigations and day-to-day execution of AML, consumer fraud transactions, and fraud programs, ensuring internal and external service level agreements (SLAs) were met and escalating findings to leadership. Reviewed analysts’ cases, adding notes to investigations and approving cases submitted to team queue.

Financial Intelligence Unit – Fraud Alert InvestigationsInvestigated and recommended responses to potential suspicious or fraudulent findings, reporting activity to appropriate regulatory authorities to mitigate company losses. Produced suspicious activity reports (SARs), suggesting appropriate risk mitigation measures.

Financial Intelligence Unit – AML investigationsEvaluated subpoenas and law enforcement requests from other departments and reviewed consumers activity, determining if consumers needed to be blocked or interviewed. Researched money order cases for consumers, forwarding regulatory findings to appropriate departments.

International Gov. reporting teamCompleted reviews of countries assigned within the required time. Supported team members in completing countries in the required period when needed. Committed to timely project outcomes by adjusting work hours to meet project deadlines.

Key member of the transitional team for the reorganization of the compliance department. Assisted Spanish callers and agents with AML compliance requests, allowing consumers and agents to complete compliance courses. Utilized AML software and support systems, enforcing all compliance rules.