Responsible for providing a high level of service and support to IBO / ICS during the selection process, onboarding, certification, service, contract renewals, and billing. Identified and solved in the most appropriate way the problems that may arise during the selection process and afterwards; always maintaining a high level of professional relationships with the people involved inside and outside the company.

Assist people through the process of buying, selling and renting single family homes, land, condos, businesses and other properties. Be able to understand the customer, solve problems, manage territory and work according to legal compliance, negotiation.

Manager on duty. Ensured floor and stock areas consistent with store standards. Delivered exceptional customer service and proactively interactive with clients concerning merchandise features, quality, and fashion sensibility. Managed guest inquiries and maintained a positive shopping experience for customers. Continually achieved top sales and increased store profitability. Opened and closed the store including processing bank deposits and paperwork, create weekly cash reports for accounting supervisor, Trained, motivated and supervised staff members.

Improved the presentation of merchandise with great attention to details that lead the customer through the entire store. Produced windows displays, signs, interior displays, floor plans, and special promotion displays. Enhanced the customer service experience, giving personalized advice to clients and increasing sales as a result. Analyzed sales merchandising reports and survey results.

Assist clients through the process of buying, selling their homes. Prepared properties for sale, determined optimal marketing strategies and conducted needs analysis. Prepared offers, negotiated and drafted contracts for clients and maintained confidentiality to suit the best interest of the client. Be able to understand the customer, solve problems, manage territory and work according to legal compliance.

Reached the company's business goals and sales objectives as a result the implementation of suitable marketing and financial strategies. Formulated pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends. Prepared an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.Maintained store staff job results by coaching, and counseling employees, planning, monitoring, and appraising job results. Developed Vendor coordination to avoid being out of stock. Maintained receipts, records, and withdrawals of the stockroom.

Increased the supplying time for different company sales points by a constant coordination between production areas and commercial areas.Enhanced the quality control by checking quality standards required for commercialization. Optimized the cost, and sales price determination. Accomplished the goals and sales objectives by motivated management of store personnel.Supervise invoice processing purchase orders expense reports credit memos and payment transactions.

Improved the on-time supplying of the hand craft items and Alpaca's products to different company sales points.Assured the product quality checking it from raw material, manufacturing process, until final product.Performed warehouse management and administration, taking into account the nature of the products and its special needs.Planned, organized, and controlled the payable process flow to our vendors. Participated in the design, development and constant evaluation of new products to meet client preferences.

Implemented better management methods for administrative, logistic, financial and accounting functions.Reduce time and costs and increase efficiency by introducing new accounting procedures.Supervision of our operation at the main store located in Jorge Chavez International Airport (Duty Free) and in other sales points of the company to achieve and outstanding level of customer service.Improved the domestic and international sales by a continuous communication with all our clients.Coordinated and evaluated our products according to market trends, to keep them at the highest level of quality.