Rocio Borghini, Sphr, Shrm-Cp Email & Phone Number

Hendersonville, Nc, Us

Asheville, North Carolina, United States

Develops strategies to improve employee engagement and communication, and to manage programs designed to foster it, such as rewards and recognition programs, wellness programs, and any other programs or activities that result in healthy workplace culture.

Hendersonville, Nc

Brevard, Nc

• Responsible for all HR functions for over 100 employees including payroll processing, employee onboarding, classification and compensation, employee relations, benefits administration, performance management, talent management and recruitment including outreach, safety program, workers’ compensation administration, employee engagement and outplacement services.• Designed workflows, implemented and trained staff on features available in ADP’s WorkforceNow, DocuSign and any other HR-related technology.• Designed job aids and recorded video tutorials for all ADP WorkforceNow features such as electronic onboarding, electronic company organizational chart, self-service, reporting, applicant tracking system, time and attendance and benefits modules.• Published and communicated electronic newsletter titled, HR’s Top 3 Topics, every other month for distribution to all staff.• Served as company liaison with ADP, insurance brokers and third-party vendors to establish interfaces and/or processes for benefits, HRIS, background check services and online onboarding.• Provided technical support for company users of all HR technology such as ADP WorkforceNow, DocuSign, Adobe, Gatehouse Security, Jonas Club Management System and Wufoo Forms.• Used DocuSign and Wufoo forms to create online HR forms in our initiative to create a paperless environment for Human Resources.• Responsible for development and administration of company policies to ensure enforcement and compliance with all state, federal and local laws.• Served as coach/advisor on all labor law topics and company policies for management and non-management staff.• Handled the reporting, investigation and logging of workers’ compensation claims.• Designed company-wide safety program that incorporates electronic SDS access and online reporting of workers’ compensation claims and incident reporting.

Asheville, North Carolina Area

Fort Lauderdale, Florida

•Responsible for administration of applicant tracking system, NeoGov, which includes report writing, development of manuals, creation of process maps, testing, grant user access, and providing technical support for over 700 users.•Coordinate the ADA reassignment process to place referred County employees into vacancies that meet their restrictions and skillset with a success rate of over 90%.•Establish guidelines for the County’s Veterans’ Preference program and serve as the County’s liaison and respond to inquiries and complaints received by the Florida Department of Veterans’ Affairs.•Consult with supervisors on interviewing, rating candidates, and selection of new hires.•Conduct Positive Start training for new County supervisors on topics covering interviewing skills, legal ramifications of interviewing, use of HR related forms, developing behavior-based interview questions, overview of application lifecycle, applicant tracking system use and overall recruitment process.•Train HR Generalists, Hiring Managers, HR Liaisons and Subject Matter Experts on the use of the applicant tracking system, NeoGov.•Coordinate and attend outreach and recruitment events such as career expos, internship fairs, semi-annual open house and employer spotlights at various venues.•Mentor Summer Youth Program participants and HR Division interns.•Manage the County’s Onboarding process including the E-Verify process, orientation provided by agencies and stay interviews. •Oversight of public records requests to ensure compliance with Florida Statutes and proper release of records.•Serve as liaison and contract manager of third-party vendors used for background checks, employment verifications, and temporary staffing services.•Assist with development of strategic recruitment plan for identifying both management level positions and all hourly positions.•Review and report performance metrics such as time to fill, applications received and requisitions filled on a monthly basis.

Miami, Florida

•Directly responsible for the overall administration, coordination and evaluation of the human resource function.•Developed and administered various human resources plan and procedures for all company personnel, consisting of over 80 employees and interns.•Developed, implemented and recruiter for the Dream Big internship program.•Planned, organized and controlled all activities of the Human Resources department, inclusive of developing department goals, objectives and systems.•Implemented and updated the compensation program; rewrote job descriptions as necessary; conducted annual salary surveys, analyzed compensation and annual re-evaluation of policies for cost-effectiveness and total rewards strategy.•Developed, recommended and implemented personnel policies and procedures; prepared and maintained handbook on policies and procedures.•Performed benefits administration to include open enrollment, claims resolution, change reporting, approved invoices for payment. •Conducted recruitment effort for all exempt, nonexempt and temporary workers; wrote and placed advertisements; worked with supervisors to screen and interview candidates; conducted reference checking; extended job offers; conducted new-employee orientations.•Established and maintained department records and reports. •Maintained organizational charts and employee directory.•Participated in administrative staff meetings and attended other meetings, such as seminars. •Evaluated reports, decisions and results of department initiatives in relation to established goals.•Recommended new approaches, policies and procedures to effect continual improvements in efficiency of department and services performed. •Ensured compliance with all federal, state and local employment laws.

Fort Lauderdale, Fl

•Process payroll on a weekly basis for over 100 exempt and non-exempt employees with no errors or wage & hour complaints to date. •Evaluate group benefit plans on an annual basis resulting in savings and high participation rates of over 80%. Administered benefits and conducted benefits orientation and open enrollment sessions.•Handle all unemployment claims and appeals resulting in over 90% less charges to the company’s account than previous years. •Developed a company-wide Pawsport to Success internal training program consisting of two citizenships, Humane Education and IT resulting in increased employee engagement. •Designed and established training programs covering topics such as Organizational Culture, Management & Supervisory Training, MS Office 2010, Customer Service Skills and Emotional Intelligence saving the organization over $5k a year in outside trainers and seminars. •Conduct job evaluation/analysis, resulting in well-developed compliant job descriptions. •Design all marketing pieces for HR-related events saving the organization over $5k on an annual basis. •Host wellness initiatives such as an annual Biggest Loser Challenge with the collaboration of local businesses to donate prizes and services towards challenge and health fairs. •Created supervisor manuals and trained management on topics such as labor laws, workers compensation claims, employee disciplinary techniques and effective management practices resulting in zero employee lawsuits and decreased turn-over by over 40%. •Handle all HR functions including employee relations for over 100 employees and over 5 departments •Conduct pre-screening of job applications including employment verifications, criminal background checks, and drug-screening. •Develop company policies and processes pertaining to employee practices, employee relations, employee incentives, employee performance evaluations, employee training and development, and compliance with federal and state labor laws.

Tri County (Miami, Broward, Palm Beach)

Served on SFCB Board2010 - 2012 Director of Programs2013 VP of Communications

Human Resources Specialists, Inc., provides insurance organizations with a wide variety of human resources services. Some organizations select our services to supplement an existing human resource department while others find it advantageous to utilize our services in place of a formal human resource function. Human Resources Specialists, Inc.’s primary role is to assist the client to identify needs, develop an action plan and facilitate change to enhance the success of your organization. We perform a comprehensive HR audit to ensure compliance with state and federal labor laws.Our management, human resource and training services are designed to improve productivity, efficiency, communication and employee morale. We specialize in bringing Human Resources solutions to our clients in the Insurance and Financial Services Industry. Although we specialize in the Insurance and Financial Services' industries, we service all industries.

•Established a Human Resources department. •Formulated and documented policies, managed daily operations, and planned the use of human resources. •Assisted and advised company managers on Human Resources labor laws and compliance issues. •Performed all HR functions including screening, recruiting, training, evaluating, payroll, benefit administration and development of staff. •Originated and lead Human Resources practices and objectives that provide an employee-oriented, high performance culture that emphasized teamwork, empowerment, quality, productivity and standards. •Documented all IT processes and developed multiple manuals for all departments to assist with disaster recovery and state audits. •Served as liaison between company and policy administration service provider and the Florida Department of Financial Services. •Worked with third party administrators to ensure data integrity, quality assurance, adherence to company standards and compliance with contract regulations. •Improved the operational systems, processes and policies in support of organizations mission, specifically, better management reporting, information flow and management, business process and organizational planning. •Supervised and coached staff of five (5); administrative support, operations and IT personnel (in-house and outsourced). •Reduced IT expenses by 40% by applying more cost effective methods.•Processed payroll of over $800,000, verified and submitted W2 and W3s.

IT Manager/Trainer Feb. 04 – Dec 05 •Conducted training of office personnel on computer applications including MS Office Suite, policy administration systems, phone system and marketing quoting software. •Oversight of 7 servers, 2 MS Sequel databases, over 30 PCs, over 30 different marketing quoting software programs and the company’s phone system. •Managed the development of the new employee orientation program.•Created a process to calculate marketer’s commissions and report them on a timely manner.•Maintained website and designed all electronic marketing pieces for blast e-mail. •Directed the computer conversion of agency management systems and facilitated in upgrading all servers and PCs with a budget of over $100,000.•Maintained a paperless environment by establishing a more efficient imaging process.Operations Manager/HR Manager Oct. 99 – Feb. 04•Reorganized HR department.•Performed all HR functions (screening, hiring, interviewing, training, administrating benefits, workers compensation reporting, tracking attendance, employee relations, employee separations, unemployment hearings.) •Implemented training/orientation program for new hires and tracked progress.•Managed Operations department for Managing General Agency that represented over 30 insurance carriers. •Developed and implemented company-wide procedures contributing to the efficiency of all departments. •Introduced electronic manuals and implemented imaging of company documents and forms in order to create a paperless environment. •Worked with IT Manager in developing analytical reports for management use. •Oversight of financial reporting and all accounting functions. •Problem solved and participated in testing for policy administration system provider in essence contributed to the enhancement of the policy administration system.•Created commission accounting process to reduce errors and mainstream the commission breakdown process, which improved accuracy by over 50%.

Bachelors, Business Mgmt And Personnel Mgmt

Obtained Bachelor's degree in Business Management and Personnel Management. Achieved Dean's List status for several semesters.

Raw Vegan Chef Certification

Certificate, Human Resources Management (Hrm)

Obtained Certification in Human Resources Management.

Certification, Business, Management, Marketing, And Related Support Services

Activities and Societies: Created business plan for HR consulting services company. Resulted in the start of my own HR consulting.