Rocio Chao Email & Phone Number

North Vancouver, British Columbia, Canada

As part of the Operational Excellence team, I understand that having lean processes is the key to success. Having a continuous improvement mindset and a fine eye for detail are critical to this role.My responsibilities include:1. Actively lead or participate in process improvement projects, including ideation through to implementation and control of solutions2. Optimize business models and processes to improve operational efficiency and customer service delivery3. Collaborate with various stakeholders to map current state and define future state using a process improvement framework4. Advocate change in the business as it relates to satisfying strategic objectives and enhancing both employee and customer experience5. Utilize change and project management techniques to take the lead or assist in the implementation of sustainable changes6. Actively lead or participate in the collection, research, pull and organization of data to answer specific business questions7. Perform basic to in-depth statistical analyses and compile results8. Conduct or support cost benefit analysis activities9. Propose creative business solutions with respect to the project and make viable recommendations10. Effectively transform and communicate complex concepts, both orally and written, to various stakeholder groups (frontline to executive)11. Support the development of documentation pertaining to process improvement initiatives, including tools, templates, training materials, analyses, etc.12. Train or support others in adopting a continuous improvement mindset and utilizing a process improvement framework

San Jose, Costa Rica

• Performance improvement: as a sourcing lead and analyst, my collaboration and leadership in projects related to sourcing and shared services led to cost savings of over $5MM in industries such as: apparel, automotive, healthcare, etc. I created Requests for Information / Proposal, templates for the analysis and tracking of metrics and process maps using Microsoft Office as well as dashboards for displaying project metrics in Power BI• Project management: collaborated with the team to create a helpdesk for one of the company’s AI tools and performed the role of project manager for the internal team onsite. I currently manage the firm’s internal innovation portfolio by facilitating collaboration across 10+ departments and 6 geographies• I was engaged in projects with different teams where I received positive feedback from all levels and maintained constant communication while consistently delivering high quality results• Team development: I led the Supply Chain practice learning program strategy design and facilitated Strategic Sourcing trainings for 15+ employees• Innovation and culture: I worked in two different initiatives that captured continuous improvement opportunities within the firm and spread knowledge about other cultures from the region• By being flexible and dynamic, I adapted to different situations where information was scarce, and initiative was needed

Heredia, Costa Rica

As part of the Industrial Engineering department I was in charge of Guidewires and Catheters´ manufacturing lines, some of the responsibilities and achievements are:• Co-led in the design and dissemination of the Continuous Improvement, Standard Work and 5S culture in production lines and administrative levels. These initiatives were useful in the preparation for FDA & Stryker audits as well as for Corrective/Preventive actions. • Performed a variability analysis and reduction on process for new Electro-Physiology product (from 12% to 5%)• Redesigned line layouts for new product introduction (200+ sqft) as well as product redesign ($1M+ project, 600+ sqft space release). Additionally, line duplication for new Electro-Physiology products. • Designed and implemented projects for the improvement of productivity (project of $60k+), cycle time (yearly improvement of 5%) and quality (Corrective/Preventive actions and reduction of Non Conforming Events).• Established time standards within production lines (yearly improvement of 7% efficiency) • Performed capacity analyses of production lines using time studies resulting in savings of $30k+ and 200+ sqft in space. This included a 3 year capacity projection.• Designed, led, implemented, and contributed to corporate Continuous Improvement program by facilitatin workshops, team trainings, and Kaizen events for over 100 FTEs in topics related to Lean Manufacturing: 5S, 5Y, VSM, Standard Work, 8 wastes, Kanban, etc.

Boston Scientific

Intern for Industrial Engineering Feb 18th – Oct 21, 2014Boston Scientific Coyol Working on 5S, Standard Work and Continuous Improvement projects for the Guidewires division. Duties included time analysis, capacity of production lines Industrial Engineer Oct 2013 – Sept 2015Boston Scientific HerediaProduction analysis using Lean Principles for manufacturing and office areas, improving efficiency and other metrics by reducing costs and applying quality at the source. Other duties include the guidance and support of the 5S, Standard Work and Continuous Improvement programs with the involvement of administrative and production personnel.

Supply Chain Micromasters, Logistics, Materials, And Supply Chain Management

A comprehensive program that includes: 1. Supply Chain Analytics 2. Supply Chain Fundamentals 3. Supply Chain Design 4. Supply Chain.

Licentiate Degree, Industrial Production Engineering

Activities and Societies: AIESECInstituto Tecnologico de Costa Rica 2008 – 2014 Degree: Licenciatura en Ingenieria en Produccion.