Rocio Hernandez Email & Phone Number

Chandler, AZ

Insurance Servicing Supervisor(Bank of America/Balboa Insurance/QBE Americas) Accomplish production and quality staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures. Maintain staff by.

Handle escalated insurance related requests submitted through the Office of the President. Examples: issue executive checks or overnight payments to avoid insurance policy cancellation, cancel lender-placed insurance issued on HELOC accounts that were paid down instead of paid off, approve short payoffs, process zero coupons for insurance payments issued.

Respond to correspondence received from borrowers regarding hazard, flood, wind and/or earthquake insurance.Update accounts with policy information received and if applicable, cancel lender-placed coverage and issue refund.Keep track of correspondence received daily to comply with the Real Estate Settlement Procedures Act (RESPA).Assist customer service.

Call County and Title companies to procure documents that were not received or were missing from the loan files sold to investors.Maintain assigned queue by prioritizing the documents needed.Update accounts in the system of record with codes corresponding to the actions taken.

I was hired as a permanent employee for the same position held as a contractor, with a higher grade.

Work on exception reports to correct deficiencies found on loans that had been submitted to investors for review.Handle special research projects for senior management. Responsible for ensuring cash pool documents were delivered to the bank.File and keep record of cash pool certificates.Bond Administration Department: Responsibilities:Assist with pooling.