Rocio Ingar, Bba Email & Phone Number

Mississauga, Ontario, Canada

• Scheduled orders for locations across Ontario with a strategic approach to minimize cost and maximize efficiency and service levels.
• Provided support to cross-functional teams and external stakeholders across Ontario and performed at a high level during ambiguous scenarios with limited resources with multiple competing priorities.
• Utilized different software applications to plan and manage routings.

Milton, Ontario, Canada

Oversaw ocean import shipments for VIP and other accounts based on customers' purchase orders, managing the full cycle of operations until file completion. Provided personalized service, and daily reports, and ensured data accuracy for customer satisfaction while collaborating with sales for profitability.

Toronto, Canada Area

Reviewed and updated internal systems, maintaining accuracy, and coordinating with global offices. Facilitated bookings predominantly with Asian offices, while also monitoring responses for key accounts. Ensured timely availability of customs paperwork for efficient border crossings

Mississauga, Ontario, Canada

Managed operations and customer service for the largest client, consolidating cross-departmental data for all transport modes across multiple overseas offices. Oversaw statistical reports, ensured accurate customer data, and updated internal systems. Prioritized prompt resolution of inquiries and issues, to foster trust and retention. Produced reports on a.

Toronto, Canada Area

Receive & validate customer orders (Green light, quotation, and handling instructions)Arrange for pickup of cargo from carrier location, as well as arrange transportation of freight to consignee destinationAnswer all customer inquiries following the Customer Service Policy standardsServe as a liaison between Document Processing, Billing, Customs Clearance.

Mississauga, Ontario

Freight and third party payment approval and related inquiries, auditing carrier invoices for accuracy including additional charges, fuel surcharges, etc.Assisted with resolution of billing discrepancies and solve payment processing issues.Maintained carrier performance KPI, service reviews and cost evaluationActed as a liaison between internal and.

Mississauga, ON

Compiled and analyzed historical shipping information to monitor trendsProvided customer service to the largest account of the department involving coordination of flow information from overseas origins up to successful receipt of EDI transmissionsPerformed data analysis to sustain logistics recommendations, researched detailed root cause analysis of.

Mississauga, Canada

Received and answered customers inquiries over the telephoneCorresponded daily by e-mail, phone and fax to overseas offices as well as to steamship lines, terminals, customs brokers and truckers to ensure that all import orders are followed up thoroughlyProcessed high volume documentation in order to release and deliver shipments to clients, involving.

Structured initial supply chain activities to support project development and execution, including sourcing and evaluating suppliers, analyzing alternative materials, and negotiating contracts with global vendors and freight forwarders.

Lima, Peru

I played a key role in transitioning from a cargo-focused operation to a passenger airline, managing 12 direct reports and HR functions. My responsibilities included securing bonded warehouse approval, sourcing aircraft components, obtaining airport use authorizations and recruiting crew members and office personnel. Additionally, I collaborated on.

Streamlined procedures in purchasing processAnalyzed freight prices with service suppliers to maintain competitive ratesFollowed up on all purchase orders to ensure material availability, identify, research and resolve problems whenever needed.

Certificate In International Freight Forwarding, Logistics

Bachelor Of Business Administration - Bba