* Grow a territory by researching and engaging with new prospects, conducting 60+ cold calls per day, sending emails with the agreements and follow up calls.* Collaborate and apply time management, communication, and persuasion skills to exceed high-volume sales goals* Maintain market knowledge by gathering feedback, monitoring competition, and assessing new business opportunities

* Manage and guide a specialized team that serves 4,800 properties in Cuba with an average of 32,000 reservations per month, ensuring compliance with international law is maintained* Maintained team productivity by coordinating and facilitating morning meetings to set daily plans and meet daily goals* Optimized workflows by implementing communication procedures to minimize the need for follow up, effectively reducing time spent per booking and use of customer service resources* Managed the approval and auditing of additional costs incurred through customer requests to ensure profit is preserved* Established stakeholder relationships within the company to aide in the operations of the team at large* Negotiated with several hotel chains to stop approximately 500-2,000 cancelations from occurring due to the political embargo in Cuba, preventing a loss of over $95K and up in commission and leading to a recommendation from the manager on site* Led team to address complaints stemming from the United States Department of Treasury’s Cuban Political Embargo; approximately 6,000 complainants affected, resulting in recuperating $80K worth of payouts based on reservations

* Served as the liaison between guests and booking partners to resolve customer complaints for various travel needs; responsible for resolving customer inquiries or escalating them to management as needed* Trained groups of 25-30 new hires on the full scope of customer service agent responsibilities, providing effective training and leadership to develop productive, engaged staff members prepared to assist customers* Consistently met and exceeded KPIs for quarterly performance reviews; recognized as a top customer service agent for 2 consecutive years for ‘high performance and outstanding customer service.

* Selected to support other representatives as needed to ensure 200-300 quotas per week were met* Exceeded customer's post-sales needs through effective follow-up while balancing daily tasks, managing 50-60 calls per day. and handling challenging customer demands* Maintained customer satisfaction by training clients on how to login to the website, transfer prescriptions, and receive benefits

* Communicate information to clients daily regarding 401K fund management and transfers with a goal of helping clients grow their accounts, using clear communication to ensure information was easily understood * Provide benefits calculations, pension management, and record keeping services support to clients, ensuring clients receive high quality service while focusing on meeting goal to call 50+ people daily.

* Achieved the company's profit and growth goals by promoting their services. Talking through the vision from the company to helps the leader vocalize where they want to go.* Performed budgets based on specific targets provided monthly.* Established a business planning for a new generation transition or any conflict might arise for the P&L. * Developed operation plans based/combined with the company strategics.

* Providing home language tutorial assistance in basic subject areas as defined in6A-6.0904. FAC.* Functioning as a liaison between classroom teacher and student.* Assisting in communication between school and parents.* Preparing strategies and constructing materials for vocabulary learning andregular lesson reinforcement under the teacher's direction.* Assisting with record keeping tasks and data collection.* Participating in program in service activities.* Assisting in required student screenings and assessments.* Performing other duties as assigned.

* Prepared detail business planning for the purpose of attaining identified sales goals and quotas.* Collaborated with the Marketing Division on the design of collateral, execution of campaigns and identification of buyers’ profiles* Promoted new devices and IT products, presides over sales presentations to prospective client promoting all the services. * Organized and scheduled appointment &, meetings with new prospects* Developed new projects & presentations for new prospect and their employees.* Composing correspondence, managing databases to support assigned executives internally.* Created internal documents for new products.* Organized and maintained records and data management for the assigned to executives.

* Collaborated closely among designers, art directors and customer experience architects by organizing drafts of different initial alternatives for the creative director.* Implemented email through advertising campaigns, included copywriting, schedule management and prioritizing client-side and internal materials to hit deadlines. * Elaborated work for customers, creatively and effectively, in numerous media types including, but not limited to, radio, print, outdoor, television, digital, and collateral.* Wrote advertising copy material for the broadcast media and publication for the endorsement of the company* Communicated among production photographers, companies, designers and typographers* Assisted the agency win new business through innovative work, bold, and successful presentations* Conceived, promoted and produced effective advertising campaigns* Worked with account executives and internal staff to determine client needs and budget with the ability to work under pressure with a conflict resolution* Created an idea, present, modify and implement thoughts for included campaigns counting in-store, radio, event, print, TV, environmental, guerilla and wireframe, concept, prototype and launch web, social projects and mobile. Developed unique, new concepts* Oversee campaigns from production to completion, working with media planner/buyers and production department to fully develop the advertising campaign* Cast actors for TV and radio work, including voice overs.