Responsible for managing and leading the NOC team.Coordinate the duty shift table for the NOC operations and carefully allocates staff members (NOC engineers) on different shift duties for ensuring the whole NOC shift works in an efficient and effective manner.Responsible for following personal and team performance during their shifts.

Mi tasks included monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications.Document all actions in accordance with standard company policies and procedures.Notify customer and third-party service providers of issues, outages and remediation status.

Supervisor in charge of follow personal performance per agent and as a team.Achieve monthly and quarter goals.Make the team schedule and follow up assistance.

Encargada de dar soporte en el sistema interno de la empresa a los agentes del area de cobranzas.Manejo completo del sistema para poder dar solución a las consultas de los agentes y así ellos puedan realizar su labor.