Energetic, adaptive, passionate hands on leader with 6 years of management experience. Superior communication skills easily interacts with executives, clients, vendors and staff. Committed to promoting the highest standard and company values. System Implementation • Personnel Management • Scheduling & Planning • Proficient in Microsoft ProgramsDeadline Driven • Bilingual (English/Spanish) • Critical Thinking • 5S • Data Analysis • Project ManagementProven success in supervising multiple processes simultaneously, overseeing personnel, controlling financial functions and establishing policies and procedures to increase productivity.Excel in fast-paced food manufacturing / kitting facilitiesExperienced in lean process improvements to reduce inefficiencies and increase bottom line. Experienced in leading organizational change and project management initiatives. Possess a high professional motivation and versatility to learn quickly and adapt to new challenges.Excellent work ethic and interpersonal skills; communicate effectively with staff, clients and management in order to build loyal, long-term professional relationships.Ensure operational efficiency through strategic planning/scheduling.
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Senior Operations ManagerDropps® Sep 2021 - PresentPhiladelphia, Pa, Us -
Scheduling SupervisorGivaudan Mar 2020 - Aug 2021Vernier, Geneva, ChManaged a staff of 13+ employees- salary, hourly and union workforce. Lead the facility order, report performance to shipment, production and inventory.Work in a team environment to develop procedures that assist production improvements.Developed KPI metrics to measure performance in efficiency to the schedule.Developed SOPs and observed employees to ensure compliance with standards.Interviewed, hired, coached and trained employees.Managed the relationships between Planning, Production and Quality.Utilized SAP to manage daily functions. -
Assistant Operations ManagerPlated Oct 2016 - Dec 2019New York, New York, Us• . Managed a staff of 150+ full-time employees, in addition to a temporary workforce. • . Developed, implemented and facilitated processes that focused on achieving measurable improvements to production efficiency, inventory management, quality, fulfillment accuracy and on-time delivery.• . Collected operational data and published metrics/reports- fulfillment error rate, labor hour tracking and hourly ship output.• . Maintained compliance of company sanitation plan and ensured department operated in a clean and sanitary manner while ensuring compliance with all food safety regulations.• . Assisted senior leadership to define, benchmark, and implement best practices within company structure.• . Lead facility openings and start-ups in 3 different fulfillment centers; TX, PA, NJ; coached and trained staff.• . Interviewed, hired, coached and trained employees for multiple departments.• . Implemented production planning, rolled out ERP systems in all six fulfillment centers across the country. -
Operation SupervisorPlated Jul 2015 - Oct 2016New York, New York, Us• Trained and developed team members and leadership• Production Planning/Labor Planning• Provided guidance in food safety and quality• Engaged employees to create a safe, energetic work environment through feedback and recognition• Hands on supervision on day-to-day production• Responsible for processing and auditing weekly payroll using HRIS system• Managed food costs and production control• Participated in all related procurement of raw and packaging materials, from purchasing through delivery.• Insured sufficient supplies were met for daily production• . Maintained procurement records such as materials purchased, cost, deliveries and product quality.
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Quality Assurance Team LeadPlated Oct 2013 - Jul 2015New York, New York, Us• Established the Quality Team • Trained and mentored 15 team members• Ensured quality standards were met by auditing production.• Verify specifications for finished products and incoming ingredients.• Detained production line if product didn’t meet quality standards.• Follow hold protocol for any nonconforming ingredients and finished goods
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Visual MerchandiserJcpenney Oct 2008 - May 2014Plano, Texas, Us• Maintains strong knowledge regarding product, promotions, and special events in order to communicate to customers for more effective selling• Ensure consistent and accurate replenishment of product onto the sales floor• Comply with visual presentation standards• Assist in executing markdowns and floor moves when needed• Promoted online shopping, assists with credit, reward, and gift card programs and engages customers to support the company’s credit application process.
Frequently Asked Questions about Rocio Mendoza
What company does Rocio Mendoza work for?
Rocio Mendoza works for Dropps®
What is Rocio Mendoza's role at the current company?
Rocio Mendoza's current role is Senior Operations Manager at Dropps.
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