Rocio Pantoja Email & Phone Number

Chicago, Il, Us

Windy City Harvest

United States

* Conducted thorough HR investigations, gathering detailed evidence, interviewed witnesses, and presented substantiated findings, resulting in actionable recommendations for addressing communication and work performance issues.* Mentored and trained seven Generalists and partnered with hiring managers to staff and implemented recruiting strategies.* Led a diverse Employee Relations team across five states, overseeing HR compliance, ethics investigations, and the implementation of HR programs and policies for 5,000+ employees across 21 locations.* Transformed employee relations process, reducing close-out time from 60+ to 15 days. Implemented monthly ethics report for Midwest Region (75 locations) with case summaries and categorization, including substantiated, unsubstantiated, and inconclusive cases.* Achieved 69% retention rate in three out of 19 locations, leading focus groups to identify retention goals.

Chicago

* Administrated key responsibilities in store relocations, managing I-9 processing, coordinating Team Member of the Year nominations, and handling offer letters for leadership training participants. Hosted monthly training courses to develop Assistant Store Team Leaders.* Addressed concerns during transition to Shared Service model, conducting meetings to explain the benefits and direction of the new structure, including the title change to Business Partners. Presented quarterly recruitment and retention reports to executive leaders.* Oversaw HR functions for a 120-person team, handling PIPs, disciplinary actions, and harassment prevention training. Efficiently managed onboarding and bi-weekly payroll processes.

* Conducted investigations up to five weekly employee relations issues, fostering effective communication and resolution.* Achieved successful community outreach and collaboration by partnering with CARA Collective Org and MOPD, resulting in the hiring of three team members from MOPD and two from Cara, strengthening our commitment to inclusivity and diversity.