Rocio Zambrano Email & Phone Number

United States

Daily pipeline management with an emphasis on meeting rate lock expirations, mortgage commitment dates, and department turn times. Obtain and analyze information necessary to process mortgage applications, including credit reports, income documentation, assets, title work, appraisals, re-pricing of loans and any other pertinent information for FHA, VA and.

United States

Reviewed asset reserve values and current occupancy status and make disposition recommendations, negotiated offers presented from bidders to maximize sellers net, issued the closing package to the buyers preferred Title Company and act as liaison for the seller, reviewed Deeds and balanced Closing Statements prior to final approval, collected final closing.

United States

Manage a team of 10 REO, Short Sale and Title Coordinators, while consistently meeting forecasted goals and exceeding 95% of the time. Co-lead initiative with Business Analytics team to develop roll up reports by rep and department that easily provides all with snapshot of daily performance and pending actions. Performed sessions with offshore team to.

United States

Managed team of 8 and consistently achieved top performance metrics for unit. Conducted in-depth root cause analysis and problem solving for vendor performance. As a result, reduced the “Vacant to List” from 25 days to 19 by creating and implementing a follow up process, worked closely with the field services vendors and listing agents to influence timely.

United States

• Managed team of 7 and consistently achieved top performance metrics for unit, set team’s monthly goals and monitor daily and weekly goal accomplishments, verified investor and MI requirements were meet prior to.
• Improved department policies and procedures by continually reviewing and refining processes to ensure efficiency and accuracy
• Developed Short Sale Onboarding process for new clients, including discovery, reporting, escalations and Go-Forward plans.

United States

• Analyzed and managed GSE, MHA, DOJ, NMS, OCC and CFPB Servicing Guidelines for Short Sale and DIL
• Designed test scripts for compliance and risk verification and reviewed, edit and publish updated test scripts
• Conducted data analysis to find redundancies, errors, deficiencies in policy and procedures, reporting data and managed the implementation of changes with the quality control teams to reduce findings

Southern Methodist University, Data Science Program

Activities and Societies: Advanced Excel, Python, JavaScript (D3.js, Leaflet.js), HTML5/CSS, API Interactions, Social Media Mining, SQL.

Diploma, Business Administration Technology

General Studies