Provide Banking Reporting and Data entry for Morgan Stanley.

To provide specific knowledge to the project, while guiding monitoring and supervising a team of associates.

Updating Monetization and Special projects sites for Yahoo! Hispanic Americas, scheduling original content and features and creating and organizing modules, write, edit, proofread, and copyedit a variety of content and new product user interaction for the whole spectrum of Monetization and Special Projects sites on properties such as News, Lifestyles, Celebrities, Sports, and others.

• Perform linguistic quality assurance tasks in Spanish • Complete assigned tasks in a quality and timely manner • Discover and report defects • Work with production team to implement linguistic solutions • Adhere to documented quality standards, trademarks, style guides and client‐specific checklists • Set up PC‐based test environments • Install and configure various versions of localized operating systems

• Perform linguistic quality assurance tasks in Spanish • Complete assigned tasks in a quality and timely manner • Discover and report defects • Work with production team to implement linguistic solutions • Adhere to documented quality standards, trademarks, style guides and client‐specific checklists • Set up PC‐based test environments • Install and configure various versions of localized operating systems

• Monitor and evaluate email, phone and chat transactions against Yahoo! standards to identify areas of opportunity and success• Fully document findings to help drive Agent and overall improvements• Perform Root Cause Analysis as needed, creating and driving Action Plans to achieve quantifiable improvements• Work with peers, Quality Manager, Quality Analyst, Product Support Management, Operations Management and Vendor Partners to drive and implement strategies to improve the customer experience• Proactively provide Product Support Management and Training with Agent feedback to close gaps within Yahoo!'s training documentation• Build relationships with Vendor Partners via monitoring & evaluating contacts, facilitating phone, chat and email calibration sessions, and driving action plans• Assist Trainers in the development of training material for assigned properties as needed• Assist Content Management with Help Page and Standard Response content for assigned property as needed• Present Quality results and initiatives in Quarterly Business Reviews as needed• Produce property-specific analysis and commentary for Weekly Quality Flash report• Produce property-specific monthly Contact Driver report

• Answer software inquiries from customers via phone an email, both in English and Spanish • Quality Assurance duties, such as performing evaluations and providing feedback to peers• Troubleshoot web design and page layout software (InDesign, Pagemaker, Photoshop, Acrobat, and Dreamweaver).