Rocío Díaz Email and Phone Number

- Responsible for lead and prepare weekly Sales & Operation planning meeting with head office in Korea, regarding LG Mobile phones development, production and delivery plan to central warehouse in Panama.- Using ERP system to check periodically the stock levels of Mobile Phones for the South and Central America, Caribbean market and Miami, and input forecast demand to ensure immediate supply.- End to End logistics operation management with logistics partner (warehouse in & out, Inventory control and delivery plan of products) to the customers.- Focused to provide support to Sales and Marketing teams, finding and solving daily operations issues in order to achieve the sales operation plan of the month.- Back office support for Marketing team regarding: Inventory control of promotional material, Hotel and flight bookings, internal and external events organization.- Prepare and analyse monthly KPI's reports ( Sales Forecast Accuracy, Safety Stock, Slow rotation product list, Long term Inventory, On time delivery, Lead time.- Customer support on topics such as Packing, Delivery Time and Transportation, using interpersonal skills and competences.- Management of relations with suppliers, to strengthen the distribution chain and guarantee product quality.- Effective and proactive collaboration with colleagues and superiors, working in full synergy with the team to achieve the set objectives.

- Management of purchase order activities, in the monthly rotating forecast of future mobile phones for the Venezuelan market.- Management of the weekly S&OP meeting and preparation of sales results reports, KPI monitoring and analysis (SFA, Safety Stock, OTD, LTI).- Back office support to Sales and Marketing teams, regarding: hotel and flight bookings, execution of internal and external marketings events, inventory control and distribution of promotional materials, retail store visit report.- Focused to provide solutions to the customer giving an excellent service in order to convert the experience satisfactory in loyalty.- High operational autonomy, efficient organisation and effective understanding of my role in compliance with deadlines, quantitive and qualitative requirements.

A unique and dynamic role that is based around the core responsibility of servicing SGS’s clients and work within the broader account management group to ensure delivery of the highest level of service to clients.- Management of pre - shipment inspection certificate issuance, activities conducted in the SGS's office according to established procedures and times, with high level of precision.- Checking the effective validity of the documentation and the purchase and shipping details declared by the customers, ensuring that any discrepancies were managed and reported in a professional way , thanks to the careful, methodical and concrete approach to carrying out of the tasks.- Collaboration with the rate assessment and classification department which conducts technical, documentary and cross - checking analyses.- Achievement of SGS's objectives 99% of the Correct Editions and 1% of the Certificates Reprints in the period 2003 - 2005, thanks to the strategic use of analysis and evaluations techniques.