Coordinar proyectos de externalización de servicios de la línea de negocio “Social” - Región Barcelona Cataluña.Planificar, gestionar y supervisar al personal para los distintos proyectos asociados. Mejorar los procesos internos con el fin de trabajar de manera eficiente y coordinados con todos los equipos.Supervisión y resolución de incidencias de todo tipo.Colaborar en los procesos de selección-criba, contratación y formación del personal y adecuarlo a las necesidades del cliente.Identificar áreas de mejora y proponer soluciones para optimizar los recursos.Logros: "Lideré equipos para optimizar procesos internos, alcanzando una mejora del 20% en la gestión de recursos y asegurando una tasa del 0% de incidencias.”

Apoyo en atención al cliente, gestión de inventario y organización de la tienda durante un período de transición.

Market development and business model activation in Barcelona & Madrid.Responsible for the integral sales process, from prospecting (B2B-B2C), contract closing, and customer follow-up.Create and maintain a close and trusting relationship with customers.Constantly follow-up on leads to negotiate contracts and close deals to maximize profits.Generate alliances with event centers, wedding planners, ticket holders, etc.

Manage & expand the portfolio of key clients, building loyalty to guarantee the shortest possible sales cycle.Build, develop & generate long-term relationships with key decision-makers.Develop targeted client strategies to increase the Business unit's marketshare by selling, upselling & retaining products and customers.Deliver an efficient and performing acquisition strategy thru inbound & outbound marketing.Work cross-functionally with Marketing, Trade, Supply & Medical.Track performance against KPIs in order to consistently understand the contribution to the team and deliver possible improvements.Negotiate prices and close sales F2F and online.

Be the primary point of contact for direct clients, distributors, and institutions in all work processes.Monitor the status of imports, stock analysis, and generation of missing orders, in conjunction with the Supply team.Sales closing planning reporting directly to BU management.Work cross-functionally with Marketing, Supply, Comex y Field Inventory.

Monitoring, and analysis of certificates & purchase order control.B2B & B2C engagement.Generation of action plans for work deviations.

- Monthly billing of services provided- Telephone collection management in direct contact with all intermediaries- Control, monitoring and reconciliation of the client portfolio.- Posting of supplier invoices and reconciliation of accounts- Reports generation.