Team Management for Sourcing, Referral and Internal candidates for US & CAN. Intel Ops project implementation. SLAs and KPIs ownership. Performance Process Lead-Location Lead for NA recruiting team based in Argentina ensuring efficient recruitment delivery aligned with global strategies and meeting diversity, quality, and timeline goals.-Implement and manage the global TA strategy for NA on Argentina team, optimizing recruitment processes and ensuring candidate experience.-Serve as the primary point of contact between global TA teams and local operations, ensuring alignment between local talent strategies and global initiatives.-Work closely with TA leaders to anticipate hiring needs, manage teams, and allocate resources effectively to cover critical vacancies.-Managed and optimized the use of ATS platforms (Workday, LinkedIn Recruiter, etc.) to ensure a flow of candidates and an efficient hiring process.- Mentor & Guidance of team members to develop soft & hard skills for Recruiting Services - Focus on SLA & KPIs are accomplished

.Team Coordination, Management, and Development: Responsible for coordinating, managing, and fostering the development of team members, ensuring their continuous growth and alignment with organizational goals..Continuous Improvement Analysis: Conducted ongoing analysis to identify areas for process improvement, implementing action plans aimed at enhancing service quality..Strategy Development for Key Metrics: Developed and reviewed strategies to meet established performance metrics and KPIs, ensuring alignment with business objectives..Internal Transfers Process (POC): Point of contact for managing the Internal Transfers process for Accenture, ensuring smooth transitions and compliance with internal policies..Performance Management & Goal Setting: Actively involved in performance management processes, including performance evaluations, feedback delivery, and goal setting to drive team success..Participation in Cross-HR Initiatives: Contributed to various Cross-HR initiatives at Accenture, collaborating across teams to drive organizational development and talent strategies..Market Trend Analysis: Analyzed market trends to stay ahead of industry changes, providing actionable insights to optimize recruitment and talent management strategies

Key Responsibilities:*Team Coordination, Management, and Development: Responsible for coordinating, managing, and developing team members to ensure high performance and alignment with organizational objectives.*Continuous Improvement Analysis: Conducted continuous improvement analysis of processes, implementing action plans aimed at enhancing service quality and efficiency.*Financial Management: Oversaw financial management, including budgeting, cost control, and resource allocation to ensure profitability and alignment with business goals.*Client Negotiation and Task Definition: Led client negotiations and defined new tasks and initiatives to be implemented, ensuring alignment with client needs and expectations.*Performance Management & Goal Setting: Actively participated in the performance management process, including conducting performance evaluations, providing feedback, and setting clear objectives for team development.*Participation in Global Innovation Initiatives: Contributed to global innovation initiatives aligned with the company’s digital strategy, driving forward-thinking solutions and new technologies.*Market Trend Analysis: Analyzed market trends and industry developments to provide actionable insights for strategy adaptation and competitive advantage.*Coaching and Feedback: Provided coaching and constructive feedback to team members, fostering professional growth and continuous improvement.

Talent Acquisition Strategy: Developed and executed strategies for Talent Acquisition teams, addressing key industry challenges such as Candidate Experience, Hiring Manager Satisfaction, Time-to-Fill Targets, and Stakeholder Expectations.Continuous Process Improvement: Managed continuous improvement initiatives for recruiting operational processes, ensuring efficiency and quality at every stage.Project Management for Technology Implementation: Led project management efforts for the implementation of new technologies and continuous improvement initiatives aimed at optimizing recruitment processes.Global Process Assessment: Conducted comprehensive assessments of global recruitment processes to ensure alignment with best practices and industry standards.Communication Initiatives Management: Oversaw communication initiatives, ensuring alignment with organizational goals and enhancing the visibility of recruitment efforts.Lean Six Sigma Implementation: Led the implementation of Lean Six Sigma methodologies to streamline and optimize Talent Acquisition processes, improving operational efficiency and reducing waste.Forecast vs. Actuals Review: Monitored and reviewed forecast vs. actual performance for the Buenos Aires Operations Center, ensuring targets were met and resources were effectively allocated.

Key Responsibilities:Coordination of the Continuous Improvement Team: Led and coordinated the Continuous Improvement team, providing services to various contracts within Accenture Operations.Business Excellence Methodology and Project Management: Applied Business Excellence methodologies to manage and track progress across multiple projects and client accounts (>15).Metrics Analysis and Monitoring: Conducted detailed analysis and ongoing monitoring of key performance metrics for the Buenos Aires operations center.POC (Point of Contact) for Innovation & Engagement Tools: Acted as the main point of contact for managing and implementing innovation and engagement tools across teams.Internal Campaign Organization: Designed and executed internal campaigns to foster communication, engagement, and alignment with business objectives.Daily Communication with Other Centers: Maintained regular communication via email and calls with other operational centers to ensure collaboration and knowledge sharing.Automation Identification & Implementation: Identified opportunities for automation to drive greater value and efficiency in operations.Innovation Idea Generation: Led the identification and development of innovative ideas to optimize processes and improve service delivery.Continuous Improvement Assessment: Conducted continuous improvement assessments through metrics analysis and process evaluations to identify areas for optimization.

Key Responsibilities:Team Management: Managed team performance by setting clear objectives, conducting performance evaluations, and providing ongoing feedback to team members.Interviews and Open Position Management: Conducted line interviews and oversaw the management of open positions, ensuring alignment with business needs.Client Interaction: Liaised with external clients in both the Finance and Training areas, fostering strong relationships and ensuring service excellence.Client Presentations: Delivered presentations to clients, proposing operational improvements and the implementation of new technologies to enhance efficiency.Continuous Improvement Methodology: Implemented continuous improvement methodologies to optimize processes and drive operational excellence.Metrics & Reporting: Generated comprehensive reports on key metrics and client targets, ensuring alignment with business objectives and performance expectations.Client Satisfaction Analysis: Analyzed Client Satisfaction surveys to identify areas of improvement and ensure high service quality.New Process and Client Transitions: Managed the transition of new processes and clients, ensuring smooth onboarding and integration into the operations.Headcount Negotiation: Negotiated headcount requirements with clients and key stakeholders to ensure resource alignment with project demands and business goals.

Vendor Account Management: Managed communication with vendors regarding account status and updates with external clients, ensuring clarity and transparency.Escalation Management: Handled escalations effectively, ensuring timely resolution of issues and maintaining strong client relationships.Operation and Team Coordination: Coordinated daily operations and managed team activities, ensuring alignment with client expectations and business goals.Client Meetings Management: Led meetings with clients, facilitating discussions on performance, addressing concerns, and presenting solutions to enhance service delivery.

▪ Atención Telefónica de dudas, quejas o sugerencias de clientes de la empresa▪ Realización de llamados a clientes▪ Actualizacion de base de datos Resolucion de problemas para mejorar el servicio al cliente

Recepcion de Clientes del HotelSeleccion de Personal para el RestaurantControl de Stock/ Realizacion de pedidos- Trato con proovedoresResponsable de CajaOrganizacion de Horarios

RecepcionManejo de AgendaAsistencia a Encargada de AdministracionCobranzas