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🎓 Master's in Sales & Marketing | ESADE Business School/Bocconi 🎓I am a Business Designer specialized in developing innovative strategies, using methodologies such as Design Thinking and Lean Start-up to foster innovation, designing and conducting market experiments to gather feedback and enhance new business concepts.My experience as a Relationship Manager has provided valuable interaction with diverse industries, strengthening my empathy and understanding of their needs and challenges. This perspective has motivated me to actively participate in Customer Experience projects within the banking sector.My business approach is grounded in development, planning, commercial strategy, and marketing. This foundation gives me a comprehensive view of business, enabling me to make informed decisions and leverage innovative methodologies to design experiences, products, and processes that have a significant impact.
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Business DevelopmentNavelabPeru
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Business DesignerNavelab May 2023 - PresentLima, PerúUnderstanding user needs and business objectives using both qualitative and quantitative methods. Applying design methodologies like Design Thinking and Journey Maps, along with business tools such as OKR, KPI & Analytics to create and implement strategies that prioritize user-centered value.
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Relationship Manager- Cash ManagementScotiabank 2020 - 2023Lima, PerúResponsible of the strategies that allow increasing the collection of funds, passive products and transactional services to business clients with an annual billing level up to USD20MM. Gole base is driven by profitability, customer satisfaction, and market share. Fulfillment of the goal by 120%.Customer Focus Projects-Initiatives:-I led the migration of clients to the bank's new digital platform.-Champion of the Pulse in Medium Business Banking program aimed at measuring the bank's NPS rate.- I participated in the project to improve the bank's credit approval times with the objective of providing a better customer experience, reducing the response time from 25 days to 10 days.-I collaborated with the Customer Focus team to prioritize paint points for Medium Business Banking for two years. -
Relationship Manager - LendingScotiabank 2018 - 2020Provincia De Lima, PeruResponsible of a portfolio of clients with profiles in need of loans or financing from different economic sectors with an annual turnover between USD 2MM and USD 10MM per year. Gole base is driven by profitability, customer satisfaction, and market share. Fulfillment of the goal by 110%.
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Product ManagerAmericatel 2013 - 2018Lima, Peru•I led the development and presentation of the strategic planning of the Wholesale Business Unit products.•In charge of more than 20 commercial agreements with international telecommunications providers to provide long-distance calling service in order to ensure quality to end consumers (Wholesale & Retail). Achieve ASR (Answer Seizure Ratio) above 60% for 5 years•Managed the launch of new products with multidisciplinary teams (IT, Networks, Legal, Marketing).•In charge of a team of programmers who develop business models and indicators for decision-making based on data exploitation.
Rocio Pozo Skills
Rocio Pozo Education Details
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Global Executive Master Double Degree, Marketing & Sales -
Specialization In Data Driven Marketing -
Scholarship For The Commercial Management And Marketing Course -
Bachelor Of Business Administration - Bba
Frequently Asked Questions about Rocio Pozo
What company does Rocio Pozo work for?
Rocio Pozo works for Navelab
What is Rocio Pozo's role at the current company?
Rocio Pozo's current role is Business Development.
What is Rocio Pozo's email address?
Rocio Pozo's email address is rp****@****.com.pe
What schools did Rocio Pozo attend?
Rocio Pozo attended Esade, Sda Bocconi, Universidad Del Pacífico (Pe), Universidad Complutense De Madrid, Universidad De Piura.
What are some of Rocio Pozo's interests?
Rocio Pozo has interest in Innovation, Children, Economic Empowerment, Social Media, Data Driven Business, Civil Rights And Social Action, Big Data, Marketing Strategy, Education, Business Analytics.
What skills is Rocio Pozo known for?
Rocio Pozo has skills like Business Analysis, Business Strategy, Analytics, Strategic Planning, Market Analysis, New Business Development, Market Risk, B2b, Interpersonal Skill, Skilled Communicator, Microsoft Office, Microsoft Excel.
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