Fulfilled a variety of roles as a vendor partner for a Big Tech company.Producer (April 2019 - Present)• Served as a Product Owner and Scrum Master for an internal, modular design application that builds interactive content for direct marketing emails• As PO, I formulated user stories, met with stakeholders and end-users to identify and prioritize new feature requests, created a roadmap, maintained the backlog, and planned product releases• As SM, I conducted scrum ceremonies, identified and resolved roadblocks, continuously kept track of all of the stories and bugs on our sprint board, collaborated with our QA Testers to establish the feature and regression testing process, and helped with onboarding new team members• As Producer, I participated in regular process discussions with key stakeholders and end-users, produced monthly demos to showcase the latest product features, conducted training sessions, socialized the product amongst the organization, created release notes in multiple formats, contributed to user guide and process documentation, compiled design specs, managed our Help Slack channel, and facilitated the creation of a production support system• Led a team of 3-5 Developers, 2 QA Testers, 1 Delivery Manager, and 1 Designer; collaborated with a parallel team to identify technical dependencies between our products• Co-managed the integration of two email platforms within our product• Supported the implementation of specific features required by our GEO usersDelivery Manager (October 2018 - March 2019)• Managed the delivery of direct marketing emails to consumers• Assessed production handoff of designs to the development team to identify pending requirements• Tracked numerous, post-handoff changes within the ticketing system• Escalated blockers and kept Producers aware of any major risks to timelines• Collaborated with multiple teams and disciplines to ensure email projects were executed successfully from design handoff to blast

• Served as a Scrum Master on the maintenance projects for our client partner by facilitating Sprint Planning, Backlog Grooming, Sprint Review and Retrospective meetings• Analyzed client requests and asset deliveries to author technical requirements and formulate project estimates, timelines, resourcing and project plans• Managed design, development, testing, deployment and delivery efforts amongst various project participants, including technical staff (Creative Design, UI Development, Software Development, Quality Assurance, Release, IT) and third-party vendors• Performed initial QA testing and bug reporting of completed requests to ensure that the basic design and development requirements were implemented as expected• Authored Gherkin scripts against Omniture tagging specs to assist with the creation of an internal automation test suite• Created and presented production decks containing design comps for a responsive site• Managed the Toyota USA and Operations Map web site maintenance sprints and deployments• Managed the design, development and twice-weekly deployments of Scion.com and M.Scion web sites• Managed the model year change over (MYCO) for the Lexus Product Handbook App• Managed outgoing email campaigns and email distribution lists to thousands of users and compiled email blast reports using Vertical Response• Led internal and client-facing project, maintenance and process improvement meetings• Provided orientation and training for new hires in areas such as overview of project processes and web site updates utilizing content management systems• Participated in resource allocation and hiring activities

• Developed web pages with a high-degree of cross-platform and cross-browser fidelity from visual designs for desktop and mobile devices• Maintained website content and developed templates through TeamSite, including DCT creation, TPL development, and DCR population• Developed high fidelity web application prototype in iRise• Developed HTML for cross-client compatible email campaigns from visual designs• Produced technical documentation for various projects to facilitate training and knowledge transfer to team members• Participated in process improvement discussions to work towards achieving effective and optimized internal processes

• Developed templates and web pages from Photoshop files through the implementation of HTML, CSS, Javascript and server-side includes• Maintained website consistency across browsers and platforms while keeping to the highest standards for file size and download time• Performed regular maintenance of various websites• Migrated static websites into content management systems• Collaborated with engineers to implement dynamic/back-end technologies• Managed projects and communicated with clients• Worked internally with the production team to establish and integrate coding standards, file naming conventions and website directory structures• Improved and implemented production processes• Conducted job interviews, trained new production staff, calculated time estimates for web projects, compiled web usage statistics and wrote technical documentation for web processes

• Provided graphic and web design support for the Planning Department• Designed and produced reports, flyers, pamphlets, boards, CD-ROMs, PowerPoint presentations, and websites• Created and coordinated production schedules for graphics projects• Communicated with DTIS and Reproduction Services staff to coordinate web page postings and reproduction of project designs• Created land use maps and land use color palettes for different media

• Developed and maintained high-traffic websites• Created, modified, and optimized web graphics and animations• Created storyboards for animations and screensavers