Rocio Ruiz Ulloa Email & Phone Number

Mississauga, Ontario, Canada

• Optimizing Cross-Border Customer Service with SAP Integration at FESTO: Enhancing Operations for External Clients and Internal Stakeholders.• SAP-Powered Resolution: Efficiently Managing Escalated Customer Complaints for Enhanced Satisfaction Across Borders.• Streamlining Operations: Timely Execution of Customer Service and Order Management Tasks for Enhanced Efficiency and Accountability.

Toronto, Ontario, Canada

-Worked in a seasonal job from October to December, serving in the computing department.-Assisted customers in selecting the appropriate products within the computing department that met their requirements.-Offered and sold company services: Geek Squad, aiming to enhance the customer experience and support BestBuy's growth objectives.

Colombia

Partner Marketing Manager Andean: Colombia, Perú y Ecuador.• Develop strategies for new revenue with channels: Devised and implemented revenue-generating strategies through diversified channels to enhance business profitability and expansion.• Develop strategies for demand generation with channels: Designed and executed effective demand generation strategies through diverse sales and distribution channels to drive business growth.• ROI monitoring and control through channels: Successfully monitored and controlled ROI (Return on Investment) across various channels, optimizing resource allocation (marketing founds) and maximizing profitability.• Events for channels: develop different types of events for virtual or face-toface channels, to talk about the brand's news.

Bogotá

• Build long-term relationship with customers: Achieved 166% of the quotadespite the challenge in pandemic , accomplishing 100% in all business units for the Southwest Region- Colombia• Go to extra mile: Recognized as Sales Hero ISR FY19.• Build and manage relationship with partners: The indirect vs. Direct sales mix grew 20% year over year for the Southwest Region- Colombia.

Bogotá

•Account Development: Achieved 119 of the quota a month before the end of the fiscal year, accomplishing 100 in all business units for Argentina, Uruguay y Paraguay.•Develop an extensive network: Generated a solid database strategy and updated 400 accounts information for lead generation.•Sales overachievement: Recognition for the most quantity of deals closed inservers sales for MCA FY 15.

Buenos Aires

•Trade marketing Optimized the process of trade marketing, promos and merchandising, from 40 in 2012 to 80 by 2013 in the watch industries, brands Seiko- Orient- Mido -Certina -Alfex- Lorus.•Social Media Built and manage Facebook fan pages Time Square Certina Watches Argentina, increasing the number of followers in more than 80 by 2014•Organized events, exhibitions and promotions watch brands around Argentina, with excellent results and compliments like WRC Rally Cordoba, Argentina, Triathlon Buenos Aires, Joya Baires Buenos Aires, Feria Mar del Plata Mar del Plata

Colombia

•Improve customer experience Streamline the process of preventive maintenance nationwide to more than 400 customers through a tool created in Excel•Build preventive maintenance process I Created and lifted the preventive maintenance process, with which was improved by 70 conducting this activity•ISO 9001 I improved the effectiveness of internal audits by 80 due to the implementation of the recommendations of ISO 9001

Marketing Management, Graduate Certificate Program

Activities and Societies: MAC : Marketing & Advertising Club CMA: Canadian Marketing AssociationThis is a Business graduate certificate.

Ingeniera Industrial, Industrial Engineering

El Programa de Ingeniería Industrial de la Universidad Escuela Colombiana de Ingeniería Julio Garavito forma líderes en el diseño de.

Maestria En Marketing Estratégico

Activities and Societies: Técnicas y conocimientos para mejorar continuamente la gestión de Marketing, el planeamiento y la implementación.