Rocío Vicuña Email & Phone Number

• Coordinate and arrange meetings, prepared agendas, reserved and prepared facilities, records and transcribed minutes of meetings.• Handle confidential information including customer’s information in an ethical manner.• Prepare tables, graphs, fact sheets and written reports summarizing research results.• Provide appropriate contextual information to increase clients understanding of translations.• Screen telephone calls and inquiries and directed as appropriate• Order marketing supplies and office supplies inventory and managed expense reports.

• Achieved individual sales goals and customer service goals• Upheld company standards by ensuring cars are presentable to customers• Supported delivery services business by delivering products between businesses and local customers within assigned geographic area• Evaluated call center statistics to identify areas in need of improvement and devised proactivestrategies to realign results with targets.• Organized and managed sales center hiring, training and employee scheduling • Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.• Trained new hires on relationship building, benefit-oriented sales presentations, sales processesand protocol, product knowledge, customer needs analysis and overcoming objections.• Implemented policies, procedures and process improvement initiatives to improve retention • Collected customer feedback & recommended product changes to enhance future delivery

• Evaluated key productivity indicators and implement process improvement initiatives.• Planned short and long term projects, budgets, expense controls and schedules• Handled calls, incoming & outgoing correspondence, including mail, e-mail and faxes.• Planned and coordinated travel arrangements and logistics for out-of-town functions.• Coordinated monthly budgets, profit and loss and consistently met desired targets.• Created list of signature items to increase overall revenue.• Identified customer needs and delivered relevant product solutions and promotions.• Placed new inventory orders and oversaw correct restocking procedures.

• Conducted legal research and analysis to draft legal opinions, studies and reports.• Interpreted legal instruments, agreements, memoranda of understanding and internal policiesfor governing bodies.• Maintained current knowledge of laws to provide clarification on legal concerns.• Conducted client interviews in / phone to obtain relevant case data • Drafted correspondence to clients, courts, and attorneys; coordinate with clients the assembly of documentation and completion of questionnaires and forms • Performed general duties, including preparing general correspondence, word processing, filing, faxing, copying preparing and reconciling expense reports and ordering supplies

Bachelor'S Degree, Law

English Language And Literature, General