Intune/Autopilot Experience:- Pull hardware hashes from devices to be enrolled into Autopilot.- Upload hashes into Intune Windows Autopilot Enrollment- Wipe devices and install Windows 11; verify Autopilot Out of Box Experience (OOBE) works.New Hire Laptop Setup:- Prepare laptop for deployment, completing OOBE as the new user.- Run Windows Update; run Microsoft Store Library updates.- Update the laptop's drivers and firmware with Dell Command Update.- Verify M365 apps are installed and updated.- Verify TeamViewer, SentinelOne, web browsers, Global Protect VPN and Box Drive are installed and updated.- If user is remote or in a different office, ship laptop to their Day 1 location.Onboarding New Hires:- Reach out to new user(s) via phone or in-person on their Day 1.- Walk them through initial sign-in and M365 account setup.- Introduce the new user to password changing process; setup Windows Hello.- Sign them into all apps (VPN, M365, etc.).Helpdesk:- Utilize JIRA to manage ticket queues.- Assist users with application/OS error messages, troubleshooting.- Setup printers, docking stations, in-office technology.- Support users and offices nationally - in-person or remote: New York, Boston, Chicago, Dallas, Carlsbad.- Utilize Teams (New), TeamViewer to support users remotely.Collaboration:- Join weekly meetings with IT Department leads.- Discuss updates regarding new hires and separations, actives cases/tickets, and IT projects.- Offer suggestions, ask for guidance on any pending tasks; build repertoire with the team.- Collaborate with teammates on Teams channels and chats to further company mission.- Cross-collaborate with external IT teams to assist users Administration Tools Utilized:- Intune Endpoint Manager- Autopilot- Powershell- Command Prompt- Entra ID- SentinelOne- JIRA- TeamViewerOther resources utilized:- Microsoft 365 Suite; OneNote, Word, Excel- Global Protect VPN- Box Drive- Bitwarden Password Manager

Domain Controller Admin Experience:- Azure AD Connect was generating errors. Reviewed logs and discovered recently off-boarded user objects were inwrong OU.- Users were getting file path errors when opening DFS links from Outlook. Added a GPO (site-to-zone) to whitelist the DFS to resolve.Entra ID Admin Experience:- Gave user admin rights to Intune-managed Windows device in cloud tenant. Went to Manage Additional Local Admins and added user as one. Had them sign out/in on device to sync changes.- Received case to setup Otter.ai, which uses info from user's M365 tenant. Integrated app by allowing users to request access to apps and approved/setup with admin account.Intune/Azure Management Portal Experience:- Helped a teammate get an iPhone setup for a client that utilizes Apple Business Manager in conjunction with Intune.- AVD was frozen for a user. Went into Azure Management Portal and restarted it to resolve.Exchange/Purview Admin Experience:- Specific alert emails from 3rd party were not being received by client. Built message trace report to verify that alerts were never sent.- Users had OneDrive sync errors. Generated a Purview Audit which revealed changes to permissions on SharePoint from an admin account weeks before.Other Systems Managed/Utilized:- Bomgar Remote Support- VMware vSphere- Citrix Studio- Duo Mobile Authenticator- Proofpoint Essentials- iboss cloud- CSP Microsoft 365- Powershell- Printers/CopiersApplications Supported:- Outlook- Excel; S&P Cap IQ and Macabacus Plug-ins- OneDrive and SharePoint- Bloomberg- QuickBooks- Company Portal- Cisco AnyConnect VPN- GlobalProtect VPN- Adobe Creative Cloud- Remote Desktop/Remote Desktop Connection- Windows 365 app

IT-related experience:- Resolve various Apple macOS and iPadOS requests/issues from internet connectivity, AV-based setups, MDM administration (JAMF and Mosyle) and application troubleshooting.- Resolve various Windows 10 requests/issues from internet connectivity, AV-based setups, SCCM and Intune administration and application/driver troubleshooting.- Utilize ticketing systems (Zendesk and Freshservice) to document work done and to escalate issues to management or engineer teams as necessary.- Develop relationships with key users and vendors at campuses/sites to provide speedy tech services and assist in various projects.Project Management experience:- Establish objectives, deadlines, resources available, and other criteria for various projects.- Communicate extensively to all stakeholders in a project; sending emails, having meetings with administrators, managers, and teams, making time for one-on-one discussions with other stakeholders.- Draw up designs and schedules for how to reach objectives and efficiently utilize all resources available.- Work closely with engineers, maintenance, and other specialty groups to ensure crucial but specialized elements of the project are addressed and accounted for.- Lead teammates and other stakeholders through the execution of the project, supporting teammates when they have questions or uncover unexpected challenges/opportunities.- Analyze data/results of the project and make notes of opportunities to improve and things that were done very well for the next project.Applications Supported:- Outlook (Windows/macOS)- Excel (Windows/macOS)- Google Suite- Raptor Technologies- Adobe Creative Cloud