Rocitha .
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Rocitha . Email & Phone Number

Section Head of Prod. Support Department (CONFINS Division) at PT Adicipta Inovasi Teknologi at PT Adicipta Inovasi Teknologi
Location: Jakarta, Jakarta, Indonesia 6 work roles 1 school
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Current company
PT Adicipta Inovasi Teknologi
Role
Section Head of Prod. Support Department (CONFINS Division) at PT Adicipta Inovasi Teknologi
Location
Jakarta, Jakarta, Indonesia
Company size
276 employees

Who is Rocitha .? Overview

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Quick answer

Rocitha . is listed as Section Head of Prod. Support Department (CONFINS Division) at PT Adicipta Inovasi Teknologi at PT Adicipta Inovasi Teknologi, a company with 276 employees, based in Jakarta, Jakarta, Indonesia. AeroLeads shows a matched LinkedIn profile for Rocitha ..

Rocitha . previously worked as Section Head at Pt Adicipta Inovasi Teknologi and Team Leader at Pt Adicipta Inovasi Teknologi. Rocitha . holds Bachelor'S Degree, Teknik Informatika, 3.65 from Universitas Esa Unggul.

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PT Adicipta Inovasi Teknologi

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Profile bio

About Rocitha .

Rocitha . is a Section Head of Prod. Support Department (CONFINS Division) at PT Adicipta Inovasi Teknologi at PT Adicipta Inovasi Teknologi. They is proficient in Bahasa Inggris.

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Rocitha .'s current company

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PT Adicipta Inovasi Teknologi
Pt Adicipta Inovasi Teknologi
Section Head of Prod. Support Department (CONFINS Division) at PT Adicipta Inovasi Teknologi
jakarta, jakarta raya, indonesia
Website
ad-ins.com
Employees
276
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6 roles

Rocitha . work experience

A career timeline built from the work history available for this profile.

Section Head

Current
Pt Adicipta Inovasi Teknologi
  • Oversee the day-to-day operations of the production support team to ensure timely and efficient resolution of issues.
  • Prioritize and manage support requests, incidents, and service requests according to their urgency and impact on the business.
  • Develop and implement strategies to minimize downtime and improve system reliability and performance.
  • Ensure compliance with Service Level Agreements (SLAs) and monitor key performance indicators (KPIs) related to production support.
  • Facilitate root cause analysis for critical incidents and drive the implementation of corrective and preventive measures.
  • Manage the end-to-end process of change requests, including the assessment, approval, scheduling, and implementation of changes.
Jan 2023 - Present

Team Leader

Pt Adicipta Inovasi Teknologi
  • Respond promptly to incidents reported by users or detected through monitoring systems, investigate the root causes, and implement appropriate solutions to restore service within agreed-upon service level agreements.
  • Diagnose and resolve technical issues encountered in production systems, utilizing a systematic approach to identify underlying causes and implement effective solutions to minimize downtime and disruptions.
  • Monitor the performance and availability of production systems using monitoring tools and techniques, proactively identifying potential issues or anomalies and taking corrective actions to prevent service degradation.
  • Analyze recurring incidents and identify underlying problems, working collaboratively with development teams and client to implement permanent fixes and preventive measures to reduce the likelihood of future incidents.
  • Assess the impact of proposed changes to production systems, participate in change review and approval processes, and coordinate with client to ensure smooth and safe implementation of changes with minimal disruption.
  • Coordinate the application of patches, updates, and security fixes to production systems, following established procedures and protocols to ensure system integrity, security, and compliance with regulatory requirements.
Jul 2021 - Dec 2022

Team Leader

Pt Adicipta Inovasi Teknologi
  • Evaluate change requests submitted by Clients, ensuring they are complete, feasible, and align with business objectives.
  • Gather and analyze requirements associated with change requests, ensuring a clear understanding of the requested changes and their impact on existing systems or processes.
  • Assess the potential impact of proposed changes on systems, processes, and data. This includes identifying risks and dependencies that may affect implementation.
  • Analysis to evaluate the feasibility and value of implementing proposed changes, considering factors such as resource requirements, timeframes, and expected outcomes.
  • Evaluate the technical implications of proposed changes, considering factors such as system architecture, integration points, and compatibility with existing technologies.
  • Create documentation of change requests, including gap requirements, timeline, proposal and functional specification document.
Jan 2021 - Jun 2021

Senior .Net Developer

Pt Adicipta Inovasi Teknologi
  • PROFIND
  • Develop Customer Profiling System - e KYC (PROFIND) from initial design until implementation to Client with team.CONFINS:
  • Develops and maintains applications and databases by evaluating client needs;
  • Examine and evaluate current systems
  • Identify system requirements
  • Document interfaces between new and legacy systems
Apr 2019 - Dec 2020

.Net Developer

Pt Adicipta Inovasi Teknologi
  • CONFINS Cloud & INMATICS Developer
  • Develops and maintains applications and databases by evaluating client needs;
  • Assists user in implementing and supporting systems including answering technical and procedural questions for user, training, debugging and troubleshooting;
  • Develop and distribute support documentation for applications and software patches created;
  • Create video user manual using Camtasia;
  • In special case, assist user in identifying root cause of the problem when journal is not balanced.
May 2017 - Mar 2019

It Solutions Developer

Tower Bersama Group
  • Analyse a detailed program specification;
  • Breaking down program specification into its simplest elements and translating this logic into a programming language;
  • Devising possible solutions to anticipated problems;
  • Working as part of a team, which may be established purely for a particular project to rite a specific section of the program;
  • Testing sample data-sets to check that output from the program works as intended;
  • Updating, repairing, modifying and developing existing software and generic applications.
Mar 2015 - Apr 2017
Team & coworkers

Colleagues at PT Adicipta Inovasi Teknologi

Other employees you can reach at ad-ins.com. View company contacts for 276 employees →

SK Shisyllia Kartika Shisyllia Kartika Colleague at Pt Adicipta Inovasi TeknologiJakarta, Jakarta, Indonesia, Indonesia View → DA Densi Anin Densi Anin Colleague at Pt Adicipta Inovasi TeknologiIndonesia, Indonesia View → VW Victor Wahyu Agustian Victor Wahyu Agustian Colleague at Pt Adicipta Inovasi TeknologiEast Java, Indonesia, Indonesia View → FW Ferrozio Wijaya Ferrozio Wijaya Colleague at Pt Adicipta Inovasi TeknologiGambir, Jakarta, Indonesia, Indonesia View → KT Kristy Tiffani Kristy Tiffani Colleague at Pt Adicipta Inovasi TeknologiKota Tangerang, Banten, Indonesia, Indonesia View → FC Frederik Cahyadi Frederik Cahyadi Colleague at Pt Adicipta Inovasi TeknologiJakarta, Indonesia, Indonesia View → VF Vini Feronika Vini Feronika Colleague at Pt Adicipta Inovasi TeknologiIndonesia, Indonesia View → SA Sheila Anindita Nurfadhila Sheila Anindita Nurfadhila Colleague at Pt Adicipta Inovasi TeknologiJakarta, Jakarta, Indonesia, Indonesia View → AH Agus Hendrah Roni Agus Hendrah Roni Colleague at Pt Adicipta Inovasi TeknologiJakarta, Jakarta, Indonesia, Indonesia View → DD Denny Darmawan Diredja Denny Darmawan Diredja Colleague at Pt Adicipta Inovasi TeknologiJakarta Metropolitan Area, Indonesia View →
1 education record

Rocitha . education

  • Universitas Esa Unggul
    Universitas Esa Unggul
    3.65
FAQ

Frequently asked questions about Rocitha .

Quick answers generated from the profile data available on this page.

What company does Rocitha . work for?

Rocitha . works for PT Adicipta Inovasi Teknologi.

What is Rocitha .'s role at PT Adicipta Inovasi Teknologi?

Rocitha . is listed as Section Head of Prod. Support Department (CONFINS Division) at PT Adicipta Inovasi Teknologi at PT Adicipta Inovasi Teknologi.

Where is Rocitha . based?

Rocitha . is based in Jakarta, Jakarta, Indonesia while working with PT Adicipta Inovasi Teknologi.

What companies has Rocitha . worked for?

Rocitha . has worked for Pt Adicipta Inovasi Teknologi and Tower Bersama Group.

Who are Rocitha .'s colleagues at PT Adicipta Inovasi Teknologi?

Rocitha .'s colleagues at PT Adicipta Inovasi Teknologi include Shisyllia Kartika, Densi Anin, Victor Wahyu Agustian, Ferrozio Wijaya, and Kristy Tiffani.

How can I contact Rocitha .?

You can use AeroLeads to view verified contact signals for Rocitha . at PT Adicipta Inovasi Teknologi, including work email, phone, and LinkedIn data when available.

What schools did Rocitha . attend?

Rocitha . holds Bachelor'S Degree, Teknik Informatika, 3.65 from Universitas Esa Unggul.

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