Generation Y, born in Shanghai. This is Rock, well versed sales and service professional, serving a number of leading electric and engineering machinery industries. Experienced at service product management, relationship management, sales and marketing and supply chain management, individual performance management and team member’s coaching. Coupled with vast service delivery experience in Asia Pacific countries and embraced cultural differences to tailor service solutions to fulfill respective customer needs, and create sound impact on driving business results.I am a slash and mooc fan, sparing time @ family, reading and data science learning, and love data manipulation and visualization. Fetching SAP BW data, I designed dynamic visualized service analysis report system and analysis tracking system on customer service performance, which helped business growth faster and set up specific or customized action plan to customers. From some point of views, modern business growth is a kind of multiplying standard structure of database or spreadsheet, on which contains many data types such as string, float, integer, boolean etc. However, the type of the data just like people. The more we know them, the better we use them. 10-years management experience on various roles taught me that we tried to standardize on every process on every position but no person is actually same. Everyone is unique. Taking advantage of one good at and away from the weakness are the philosophies of management, I believe that is one of the most important goals of my job to arouse team passion on work and enhance their productivity.