WHAT I DO: I give claims leadership objective measurement of adjuster performance for the purpose of eliminating bottlenecks leading to lower claim costs and improved claim outcomes.HOW I DO IT: We refine adjuster narrative documentation into Milestones, Measurements, and Metrics according to the specific needs of claims leadership.WHO I SERVE: I partner with claims leadership, risk managers, reinsurance executives, and claims administrators.MY STORY: From seeing the industry through multiple perspectives over 35+ years, I have come to respect that while things (new systems, technologies, processes) come and go PEOPLE are the lifeblood of success. The faster and better companies become at identifying performance gaps by people, the greater success they’ll have as a company.WHY IT WORKS: When you partner with me, you get SDRefinery AI powerful technology and 350+ years of risk and insurance knowledge from the people that I am privileged to call my team.HOW IS IT DIFFERENT: We use technology to help Claims Leadership focus on people and process. The success of a claims team is most heavily influenced by people addressing the right issue, using the right tool, and making the right decision.WHAT OTHERS SAY:“… the quality of results from SDRefinery AI exceeded our expectations”“… their technology enabled me to spot a problem in 2 minutes that otherwise would have taken me days or weeks to identify”“SDRefinery AI has been great to work with …”READY TO TALK: Reach out to me directly on LinkedIn or email me at rschindler@sdrefinery.com. And, be sure to see SDRefinery AI’s website at sdrefinery.com.