Raquel (Rock) Guardado Guzman, M. Sc. Email & Phone Number

Dallas, Tx, Us

New York, Ny, Us

• Facilitated employee onboarding and orientation for 100+ software engineer new hires, ensuring seamless integration and positive first impressions, driving retention and productivity.• Part of team that delivered EPIC learning within the flow of work to the Chief Technology Organization across 50k employees in 6 months.• Served as the point of contact for Dallas client on cloud migration training for 1,000 new employees, leading to heightened awareness and increased certification, supporting workforce alignment with strategic goals.• Enhanced training effectiveness for 50,000 technologists by incorporating learner feedback into training design and delivery, resulting in improved skill acquisition and application.• Led collaboration with strategic stakeholders and program leads to support firm-wide initiatives for Cloud migration, resulting in an increase in employee upskilling.

Dallas, Tx, Us

• Pivoted from leader-led courses to virtual, reducing delivery costs by 90% within 3 quarters.• Led development of customized Return on Investment training for 170+ TU employees resulting in greater understanding of ROI concepts.• Led creation of videos, lunch and learns focused on leadership, mentoring, and business acumen to 100+ managers.• Client contact for AT&T Business clients responsible for needs analysis, partnering with chiefs of staff, and business units to identify training gaps and improve performance.• Informed client decisions with Power BI reports to analyze trends and extract training results to influence learner behaviors.

Dallas, Tx, Us

• Collaborated daily with legal and external vendors on non-compete active/retiree executive requests; streamlined paper process to virtual, reducing routing from 2 weeks to 3 days.• Mentored consultants in new process methods resulting in time savings and efficiency.• Redesigned promotion toolkits for executives, reducing information from 200+ pages to <10.• Managed executive compensation budget while maintaining operational goals.• Single point of contact for executive officers providing compensation and benefit support.• Managed offboarding of executive employees through final exit interviews, calculated and submitted final paychecks ensuring accurate time off, taxes, and vacation through the payroll system.• Developed internal/external communications resulting in 2,000 executives accessing their benefits online.• Governance contact for Exec Comp, responsible for centralizing and documenting vendor SPI data environments to ensure department compliance.

Dallas, Tx, Us

• Led training design and development of client acceptance testing plans for corporate benefits portal ensuring accurate content and pricing annually for 200,000 employees during Annual Enrollment.• Managed and reduced YHM budget from approximately 12M TO 6.5M over 24 months while maintaining operational goals.• Collected and analyzed competitive information for RFP process of new wellness vendor for 280k employees.• Collaborated with legal and procurement on contract for new life logging vendor for corporate challenge 2014 resulting in 25K/5K completions from Bargained/management employees.• Renegotiated contract with wellness vendor, reducing costs and increasing HQ completions by 10% during Annual Enrollment 2016.• Vendor Manager for health and wellness vendors.• Developed and delivered training on incentives and surcharges for call center operations for vendor partner in the wellness space.• Developed and delivered internal/external communications with PR Firm for benefit management and bargained employees promoting benefit programs and encouraging behavior change.

Dallas, Tx, Us

project management development web client requirements writingorder tracking and dispatch, problem resolutionoperations managementpost launch client managementmetrics analytics

Dallas, Tx, Us

Online Web marketing, Web content development, Client coordination, IT Project Development, Carrier to carrier operations support, Consultant-contractor coordination, Credit and collections, Call center operations support, Call center management, Sales agent training, Broadband repair support, IVR team management, Managed transition across wiki platforms, Participation in merger/acquistion teams

Master Of Science, Telecommunications

Bba, Marketing

Master Of Business Administration - Mba