Jennifer (Rockie) Bates Email & Phone Number

Riverton, UT, US

Utah, United States

• Assist the FRELO Manager with recovering FRELO costs
• Manage QuickBase applications
• Assist with FRELO reporting as needed to provide in-depth analysis of the program's status, where the success points are, and areas of improvement for PRG to drive revenue better.
• Work directly with the FRELO Manager to create a FRELO reference library and compile all necessary data for internal use within the database tool.
• Assist with other departmental administrative functions as needed.
• Weekly reporting to the FRELO Manager associated with all FRELO field activity and recovery statistics.

Utah, United States

Project Management of Fiber to the Home (FTTH) projects. Completed forecast dates for the engineers, CAD and permitting. Ensure all documentation was accounted for internally and externally and for billing. Update and management of QuickBase to ensure accuracy and tracking in the Engineering process.Ensure the project is moving forward and identify any.

Salt Lake City, Utah, United States

Project Management of Fiber to the Home (FTTH) projects. Completed forecast dates for the engineers, CAD and permitting. Ensure all documentation was accounted for internally and externally and for billing. Update and management of QuickBase to ensure accuracy and tracking in the Engineering process.Ensure the project is moving forward and identify any.

Salt Lake City, Utah

• Assist in daily coordination of projects including preparing and maintaining project plans, project schedules and staffing requirements.
• Tracks progress and identifies/resolves daily obstacles.
• Provide utility coordination for all power and telco required facilities, including completing and submitting all utility orders, tracking and setting time lines for completion.
• Administers and maintains project management software and tools, particularly SiteTraker, Fulcrum and Project Wise as well as other client reporting tools.
• Coordinate and host meetings, developing agendas, taking meeting minutes and preparing progress reports.
• Organizes, updates and maintains requirement documentation per current format standards including post implementation clean-up work.

Salt Lake City, Utah

• Manage projects at all levels within the organization for all Unified Communication Cloud Voice solutions. Manage the detailed planning, organizing, and implementation of large organizational and technical projects.
• Establishes and defines the project objective, defines project scope through detailed planning, and team responsibilities.
• Identifiy project dependencies, assesses potential project risks, develops risk management plan, and develops the project schedule.
• Establish and maintain clear communication with the project team, including vendors, contractors and customers.
• Provide a clear plan for implementation that optimizes resource utilization, time required for completion and assures internal clients operations needs are being met.
• Ensure projects remain on schedule and within budget, and team members are focused on the most critical aspects of project completion

Draper, Utah

• Retain and grow our business with existing large business clients. Partner with Enterprise Account Executives to support clients by assisting with issues, coordinating QBRs, processing account moves, discovering sales.
• Resolve any billing issues by confirming promotions and rebates are processed correctly, assist with buyback facilitation of devices.
• Assist customers with in-building and coverage issues for signal boosters and or network enhancements, and coordinating with cross-functional engineering teams.
• Assist customers with processing upgrades, renewals and add a lines through the order portal or via SFDC.
• Outbound calling into customers to help uncover sales opportunities within existing clients. Draft marketing blast emails to existing customers on new promotions or other T-Mobile news.
• Assist Enterprise Account Executive with setting up corporate order portal, iBilling, MCSA requests.

West Jordan, Utah

• Responsible for project managing cell site project implementations for modifications, new builds, and upgrades in Utah. Ordered any and all equipment for network projects, specifically modifications and upgrades..
• Work with RF (Radio Frequency) Design, Real Estate, Construction, Operations and System Performance to ensure modifications and upgrades were coordinated for implantation and activation in compliance with corporate.
• Work closely with Equipment and Construction management to support all aspects of all modifications and troubleshooting when necessary
• Manage all modifications projects, scopes, schedules and cost for all sites in Utah
• Identify and assemble resources from all disciplines, Real Estate, Site Acquisition, Engineering, RF, Operations, System Performance, and all other departments.
• Work closely to the General Contractors who are receiving the equipment, ensure they get what they need

West Valley City, UT

• Responsible for leading all In-Building projects and efforts for Wireless Business Group customers and partnering with the Verizon network team and multiple internal teams such as Offer Development, HQ Finance, Network.
• Project manage multiple high level WBG customer’s In-Building solutions ranging from a full neutral host DAS solution to as small as a 4G Network Extender solution.
• Implementations of turnkey solutions, manage approximately 170 projects in 2016, completed 112 with 40 scheduled to be completed in 2017
• Create and maintain custom trackers for high level customers with multiple sites and multiple solutions.
• Ensure projects are delivered on time, within scope and within budget
• Successfully managed $5.6 million dollars in company assets through the In-Building process for 2016

West Valley City, UT

• Weekly, monthly, and quarterly reporting and analysis for all Client Partners, Managing Partners, and Directors for Quarterly Business Reviews, Operations Reviews, and weekly status reports.
• Manage and completed In-Building solution projects for a number of locations and provided bi weekly updates directly to the customers while partnering with Verizon network and 3rd party vendors
• MyBiz portal assistance and training to high level customers. Supported and trained customers in the M2M database within Mybiz.
• Complete BYOD (Bring Your Own Device) campaigns, including Moxie site builds, and Email / Silver Pop campaigns and White Glove support. Partnering with the customers to effectively roll out an internal process.
• Complete successful bulk device recycle quotes and projects for business customers
• Discovered potential leads for new and upgrade opportunities, 3G to 4G and Basic to Smart devices.

West Valley City, UT

• Sign new business and create new overarching contracts, while building positive and professional relationships with Single Point of Contacts ( SPOC)
• Successfully support three Major Account Managers and achieved over 113% year over year gross gains to quota on a consistent basis
• Weekly prospect and cold calling to new and existing business customers
• Assist and train other Business Sales Reps and Business Sales Associates in new strategies in selling data and accessories
• Host data and sales meetings with high level customers to discuss opportunities, areas or improvement, data and In Building Solutions
• Coordinate multiple and on-going phone fairs for employee liable customers for over 25 national and strategic accounts

West Valley City, UT

• Provide support, reporting and analysis for small, medium, strategic and national accounts
• Attend and assist the Business Account Executives ( BAE) on customer appointments and deployments
• Maintained high volume GPO – National Purchasing Partners while managing and obtaining my BSA goals and metrics
• Schedule and facilitate Verizon Enterprise Center ( VEC ) and My Business training on a monthly basis to increase online utilization

West Valley City, UT

• Provide multi-function customer sales and service in an inbound customer care call center
• Responsible with assisting customers with price plans, and devices that fit their needs
• Perform tier one trouble shooting and education for customers on all data products
• Assist with billing questions, process payments, and up-sold packages and accessories
• Member of the centers loyalty team. Monitor multiple team stats and reviewing individual performance
• Obtain first call resolution on 98% of my calls while maintaining all other status

Midvale, UT

• Spoke with potential customers about acquiring Verizon Wireless
• Contact existing customers to upgrade their current account and renew service
• Follow up with existing customers who were eligible for upgrade to educate them on all options
• Explain and correct bills, help customers with payments
• Managed merchandising and inventory for the store

Greater Salt Lake City Area

Associate'S Degree, Business, Management, Marketing, And Related Support Services

Associate Of Applied Science, Drafting And Design

1St Degree Black Belt, Shalion Kempo

Completed 2 years of USSD Instructors Collage to be a Karate Instructor. Taught in my dojo for 2 years while still going to school