Rockisha Wright Email & Phone Number

Lexington, Ky, Us

Burton, Michigan, United States

Burton, Michigan, United States

· Operates prototype-level Autonomous vehicles on both defined and undefined routes, including a variety of geographic and environmental conditions· Operates in-vehicle data recording computers, including start/stop recording, data marking and minor debugging when issues arise· Provide clear, accurate and useful subjective feedback to the engineering teams on the vehicle behavior · Ensure the safe operation of our test vehicles on public roads · Operates vehicles using Lidar, digital imagery systems and GPS instruments to collect raw data for map production system· Project preplanning and logistics· Responsible for the full cycle operation of ground-based survey equipment including GPS and other hardware as directed by the Lidar system tech lead· Assist in the review and documentation of processes and procedures with Acquisitions SupervisorSupported Project: Dynamic Map Platform (USHR)100% Travel

London, Kentucky, United States

*Answered customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client-specific instruction*Documented each customer’s inquiry information into a database*Verified customer’s information, making corrections and updates as needed*Actively listened to recognize opportunities to offer additional information to callers ensuring the caller and client have received the best customer service experience possible*Follow-up with callers as necessary*Use statistical contact center data to make improvements to performance*Outbound calling for surveying to obtain client specific information*Shift and schedule adherence

Gorgetown, Ky

· Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications· Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability· Led daily meetings with staff members to identify areas of focus, cover policy changes and facilitate positive communication· Motivated employee performance and satisfaction through fair evaluation, process review and mentoring· Directed team members to provide exceptional service to all guests and vendors, maintaining professional relationship of established business· Ensured employees met all contractual SLA and KPI targets· Developed, implemented and updated departmental policies and procedures to meet business objectives and goals· Recruited, selected, oriented, trained, assigned, coached, counseled and disciplined employees· Prepared technicians performance reports by collecting, analyzing, summarizing data and trend for the clientSupported Company: Toyota Manufacturing Plant

United States

· Planned and coordinated mapping missions with effective routes· Managed a team of mapping vehicles and 20 or more employees· Monitored mapping progress to ensure successful completion of the task· Planned and led training programs for staff development to enhance employee knowledge, engagement, satisfaction, and performance· Managed training calendar for new hires· Analyzed operational performance and implemented plans of the clientSupported Project: Apple Maps

Greater Atlanta Area

· Worked side by side with the Apple Field Coordinator to ensure collection is executed in accordance with client's request· Responsible for ensuring that Operators are collecting in the correct manner and following all SOP's while appropriately tracked and transferred systems system equipment· Performed scouting for storage facilities, hotels, and FedEx locations· Responsible for all Human Resources field issues: Including roommate pairings, driver/operator pairing· Performed daily briefings, disseminated project information and changes in real time· Maintained and installed MacPro, SanLink, system controller, network switch, lidar, IMU, DMI, storage media, PCS box, inverter, (8) cameras and fuse box· Conducted research on logistics operations, including literature reviews, interviews, and site visits· Developed strong rapport through effective client needs assessment and commitment to top satisfaction levelsSupported Project: Apple Maps

Louisville, Kentucky Area

*Working within IT security to review and install x509 certificates*Provided guidance and manage certificates in particular x509*Managing Active Directory accounts and trust certificates*Reviewed and updated change tickets in Humana's ticket management system

Lexington, Kentucky, United States

*Supported the day to day operation of Central Kentucky Management Services through application support, process examination, consulting with management, analyzing and continuous improvement of processes and IT systems to help facilitate higher margins, lower costs, and increased productivity while ensuring federal and state laws are adhered*Supported collection systems, employee record management, report design creation, analysis and automation*Performed database maintenance. Managing Active Directory user names and accounts*Created documentation to support application and training documentation

Frankfort, Ky

*Performed Windows upgrades*Updated software and encryption on desktops plus laptops*Provided hardware and software troubleshooting*Utilized Active Directory tools and protocols*Supported Office 365 and Active Directory for users *Performed administrative duties. Updated change ticket and incident ticket information*Updated information in the procurement, payables and asset tracking system

Lexington, Kentucky Area

*Developed testing programs that address areas such as database impacts, software scenarios, error or bug retests and usability*Tracking document software defects and reporting defects to software developers*Identified and analyzed document problems with program function*Showed output, online screen, content, monitor bug resolution efforts and track successes*Documented test procedures to ensure reliability and compliance with standards*Developed to specify standards, methods and procedures to determine product quality in release readiness*Investigated customer problems referred by technical support*Provided feedback, recommendations to developers for software usability and functionality*Monitored program performance to ensure efficient and problem-free operations*Conducted software compatibility tests with programs, hardware, operating systems and network environments*Uploaded to maintain government records, controlled documents and vendor documents in the Documentum database*Generated progress reports and updated procedures overdue list*Provided task and technical leadership, to maintain the project plan*Trained site employees in using Documentum software for a consumer profile

Dublin, Virginia

*Conducted research. Prepared memos and letters*Handled information requests*Prepared correspondence*Arranged conference calls*Scheduled meetings and attended meetings to record minutes*Greeted visitors and determined whether they should be given access to specific individuals*Ordered supplies, routed calls, and took messagesMy accomplishments included: Scroll of Appreciation and United States Veteran

Bachelor Of Science, Information Technology, 3.0

Associate, Computer Information Systems

Associate, Information Technology