-RECO (Real Estate Council of Ontario) licensed Real Estate Sales Representative with a focus on the downtown Toronto housing market.-CREA (Canadian Real Estate Association) member in good standing meeting the requirements to use the REALTOR® trade name.-TRREB (Toronto Regional Real Estate Board) member in good standing.-OREA (Ontario Real Estate Association) member in good standing.

• Utilized innovative recruitment techniques including social media recruitment (Facebook, LinkedIn, and Twitter) and university/college recruitment with McMaster University and Mohawk College. The outcome of these initiatives attracted and retained top talent for the company.• Rewrote and took the lead in implementing innovative Orientation and On-boarding procedures for new hires which resulted in getting new employees to begin work faster, as well as lessening their learning curve.• Introduction of updated and modern strategic human resources planning initiatives. Results included enhanced day to day operation.• Developed team building initiatives through volunteering and community service programs.• Recognized for ability to quickly establish rapport with vendors, up-sell products and build a loyal clientele.• Operated online marketing initiatives including Google Business, Facebook Business, Instagram and Twitter.• Supervised and trained small teams of sales staff.• Creation of the business website, and e-commerce platform.

• Successfully opened a new Urban Planet retail store at a large multi-level location managing approximately 25 employees.• Increased in store sales by 17% as compared to another Urban Planet location with a similar amount of inventory and customer volume.• Reduced inventory shrink from a company average of 3.9% to 0.93%.• Conducted monthly staff performance evaluations ensuring all sales associates were meeting or exceeding sales targets and other key performance indicators for customer service.• Maintained the store’s appearance and visual merchandising with ongoing marketing campaigns.• Trained, developed and coached Sales Associates to improve performance on customer service, communication, and company policies including an emphasis on loss prevention.• Opening and closing of the store, processed daily reports for the District Manager, produced weekly staffing schedules, balanced cashier drawers and prepared the delivery of daily bank deposits.• Counted inventory, ordered clothing and merchandise based on inventory assessments, received and processed daily delivery of inventory to be stocked in the store meeting visual merchandising objectives.• Recognized as a knowledgeable manager who is up to date on current fashion trends, and frequently complimented on being a reliable team leader.

• Analyze, evaluate, design, implement and administer benefit programs that support various total rewards initiatives supporting employees in Canada and the United States.• Consult with internal and external stakeholders regarding pay structures and benefit plans ensuring that they are competitive, and designed to attract and retain a high performing workforce.• Develop and maintain benefits communication material within the intranet site, and to coordinate the spread of information informing frontline employees of their total rewards package.• Generated various reports that analyzed total rewards usage which allowed for comprehensive auditing using SAP Business Intelligence and advanced spreadsheets.• Examined benefits and pay data to develop metrics, and understand total rewards usage.• Utilized proficiency in Microsoft Excel for various initiatives (VLOOKUPS, Pivot Tables, Dashboards and Accounting Functions).• Liaised between various insurance carriers and our employees to resolve claim related inquires in a professional and timely manner. • Maintained an excellent professional relationship with various customer support and account support members at Sunlife Financial who is our main insurance carrier servicing the vast majority of our employees.

• Responsible for all aspects of employee benefit administration across eastern Canada including enrollments, terminations and changes to employees health and life insurances.• Deliver benefit presentations to various sites educating new hires about their total rewards package.• Facilitation of the Evidence of Insurability (EOI) medical review process in coordination with Great West Life.• Courteous and professional interactions with all employees inquiring on benefit related matters.• Liaise with insurance carriers on behalf of employees to resolve various claim inquiries.• Process monthly carrier billing payments for ten insurance carriers, including unionized benefit carriers.• Administration of employee benefits continuation process for employees who are on leave of absence.• Process employee life claim payments for beneficiaries, and establish their survivor benefits.• Communicate with Labour Relations teams regarding plan changes due to collective bargaining.• Monitor legislative changes and determine correct actions to implement for RAMQ.• Provide information on Employee Assistance Programs and Corporate Discount Programs provided by Life Works from Ceridian and Work Perks from Venngo.

• Prepare and mail benefit and retirement portfolio’s to new employees.• Enter information into HRIS, Benefit, and Payroll systems for new hires, transfers, and terminations.• Manage electronic forms related to employee status and compensation changes.• Attention to detail through data entry into ADP Payroll.• Coordinate the flow of information between payroll, total rewards, and human resources teams.• Assist team members with special events, and projects.• Manage shared email addresses and fax accounts delegating tasks amongst teammates.• Created an electronic .PDF Employee Change Form which streamlined a frequent paper based process.

• Responsible for providing exceptional service to the HR Team and Canadian organization in a broad range of administrative and tactical services that support various HR initiatives.• Administration of the Onboarding program for New Hires at the head office and throughout Canada. • Utilized as a reliable resource to handle the workload associated with Baxter’s acquisition of the medical technology company named Gambro, and divestiture of Baxter’s BioScience division.• Accessibility for Ontarians with Disabilities Act (AODA) policy formulation with focus on creating and implementing multi-year accessibility plans.• Use of corporate applications: PeopleSoft 9.0, BAX Talent, SharePoint, ISO Train, and Ariba software.• Maintain HR records by ensuring all employee files are kept up to date, accurate and in agreement with Health Canada auditing requirements.• Support for the Talent Acquisition team: screening resumes, phone call interviews, and reference checking.• HR Intranet support through editing employee announcements, and updating the SharePoint site.• Recipient of numerous Power Up recognition awards given by coworker nominations.• Compensation supervision in accordance with Sarbanes Oxley compliance.• Created a new Business Operating Procedure (BOP) for Baxter’s Performance Review and Career Planning.

• Administrative functions: pre-screening, interviewing, reference checking, and criminal record checking.• Weekly travel required throughout UPS’s various Ontario locations.• Time and attendance management through the use of HRIS software PeopleSoft, Taleo, and Kronos.• Successfully aligned Human Resources strategy with business strategy through participation in weekly conference calls with Management Director’s.• Managed business functions pertaining to recruitment of qualified candidates, training of employees, safety initiatives throughout the warehouses, and maintaining proper labour relations with union stewards.• Liaise with provincial agencies including Labour Canada, WSIB, and the Ministry of Transportation.• Formulated a Driver Orientation Questionnaire which is used throughout all Canadian UPS locations.

• Columnist working within two major sections of the newspaper.• Researched and wrote about topics directly involving student life.• Successfully researched and pitched numerous top rated story ideas to various editors.• Received outstanding positive comments from fellow journalists, as well as exceptional feedback from students and professors.