Assisting MOCO to empower its customers using state of the art technology.

Mastermind Solutions is a small business consultancy that provides HR, Accounting, bookkeeping and consulting.Ready for the Cloud, talk to us about helping you design the best cloud accounting options for you.Support before you need it.Help when you want it.With our unique 100% Satisfaction guarantee.We are Quickbooks, MYOB, Saasu and Xero Partners.

We believe we have the right mix of technical experience and customer service that our customers appreciate. We have an honest and reliable team working together to produce an awesome service.Our aim is to be the highest quality IT service provider in Australia.There is an abundance of new technology suitable for businesses of all sizes, and we know that implementing these technologies can reduce inefficiencies and increase better communication. We work with businesses who are interested in improving their operations and procedures.We are focused on providing quality IT , graphic and web services, to build strong long-term customer relationships.

Supporting the local Brisbane office

Shift Solutions works primarily with business owners in the Ipswich and the South and West areas of Brisbane.If you’re like most business owners, your IT systems and data security is your business and if they fail… then profitability and continued success is in jeopardy!In today’s fast moving climate, you can’t afford to let your defence slide against security breaches, lost of valuable data or costly downtime.Technology is moving at a fast rate of knots. Systems change everyday… hackers, software and viruses are constantly being upgraded.You want to keep your customers and staff happy with world-class technology that is designed and implemented with your business requirements in mind.Most of our clients are normally fast growing businesses with 10–100 employees who don’t need the heavy costs of hiring a full-time IT manager.Making the transition to our Support Program so that you don’t suffer any computer problems is an easy four-step process:1. We assess and audit your current IT system and make recommendations on software updates, security breaches, viruses, back-ups and data protection.2. We take the time to understand your business and offer intelligent business strategies to maximise productivity and profits.3. We implement our remote monitoring 24 hours a day, 7 days a week system, to ensure problems are resolved before they disrupt your business day.4. You receive our guarantee, that should a computer emergency arise; our response time is in one hour or less.Shift Solutions has been working with business owners in the Ipswich, and the South and West areas of Brisbane since 1994.We give business owners peace of mind by supporting their IT systems from spam, viruses, network security, hackers or other technical problems as well as offering valuable information in the areas of computer equipment and other innovative software solutions.We have a solid record of success that proves our approach works. It can work for you as well!

Act as Tier 3 engineer for escalation of complex problems. Assess and implement RMM and PSA systems Management of Customer Systems within defined SLA’s Day to Day Administration and Troubleshooting of Windows based environments. Configuration and Management of Various Routers, Modems and Firewalls. Provide All Levels of Support from Desktop and Application to Server.

A new world of home PC support. Proactive maintenance to avoid problems and downtime.Why repair when you can maintain, plus we inlude free managed award winning anti virus protection.And we can custom design and build a machine to your specifications.

Develop a technical and business strategy based on future technological requirements for business directions. Assist with planning and solutions development for internal applications based on stakeholder requirements.Redbuild Core infrastructure to provide maximum reduncancy and flexability for growth, including data centre based computing and improved teleworker capability.Key Projects:• Designed, installed and managed fully redundant private cloud solution.• Oversaw investigation of new PIM and Project/Financial packages including feasibility studies, stakeholder workshops, business requirement development and all stages through to implementation including project management.• Participates in Nationwide rollouts of multiple new software packages.• Develop and roll out new Windows 7 based SOE for all desktops including testing applications for compatibility.• Introduce multiple service, performance and reliability improvements including new switched LAN, new SAN, new backup solution, Juniper based Firewall and VPN systems.• Designed and implemented new national centralised architecture based on Riverbed caching and a private cloud.

Assist in creating a technical vision for government agencies and commercial clients, providing strategic planning and recommendations for future technological requirements. Assist with planning and solutions development for web facing and internal hostedapplications. Developed project plans and oversee implementation of projects. Consulted with senior management, providing reports on performance and potential areas for improvement.

Local Solutions provider for Small to Medium Enterprise and Government.• Developed and implemented policies and procedures related to network and IT hardware and software acquisition, use, support, security, and backup.• Assisted in creating a technical vision for the company, providing strategic planning and recommendations for future technological requirements.• Oversaw establishment of Projects Division for the company.• Developed project plans and oversaw implementation of large projects for clients.• Provided Quality Assurance and testing for work performed by engineers.• Managed and mentored 13 engineers, including performance evaluations, and developing career plans.• Provided 3rd level technical support, resolving complex problems and ensuring maximum availability of services.• Analysed and evaluated incident reports, preparing and implementing recommendations.• Consulted with management, providing reports on performance and potential areas for improvement.• Built strategic relationships with suppliers, partners and clients.• Created innovative business solutions for clients, facilitating improved business performance.• Responsibility for Financial management of Technical Services Division, including budgets, cost analysis and product pricing.• Liaised and negotiated with internal and external consultants, technical personnel, and vendors for provision of services and products; facilitating completion of tasks.• Evaluated new software and hardware, identifying potential uses and compatibility with existing systems and infrastructure.• Established disaster recovery plans and procedures, administering operation of same.Key Projects:• Designed, planed and project managed complete infrastructure upgrade for medium size Government Agency.• Provided strategic direction consulting for small Government Agency.• Consulted on, designed and implemented FEDLINK connectivity for several agencies

Manage Support and Operations Team at Myco Systems

Managed ISP operations, encompassing supervision of a team of 12 engineers andmanagement of an annual operating budget of $250k.¨ Performed periodic staff evaluations, including creation of staff development programs.¨ Redeveloped ISP operations, incorporating digital lines, Cisco 30 modem AS5300, highspeed fibre link, and new mail and web servers.¨ Evaluated billing software, assessing benefits and recommending implementation.¨ Determined internal pricing strategies, guaranteeing profitability of division.¨ Resolved disputes with internal and external clients, developing innovative solutions.¨ Acted as pre-sales resource for sales department, providing comprehensive technicaladvice and guidance.¨ Designed, developed and implemented major corporate network and server upgrade forRigby Cooke Lawyers, substantially increasing network performance and reliability.

Established current and long range strategic objectives, plans, and policies, creating atechnical vision for the company.¨ Supported all IT operations, maintaining systems and ensuring efficient operation.¨ Performed other key accountabilities similar to most recent role.Key Projects:¨ Successfully integrated Datacraft and Comtech systems following merger, encompassingupgrade of existing servers and migration of users and data.¨ Oversaw implementation of a complete LAN upgrade at the Melbourne office, increasingproductivity and reliability.¨ Implemented a new PABX system, including automatic call distribution for Sales.

Oversaw management of the annual IT budget, minimising costs whilst maintainingnetwork performance.¨ Managed IT operations, worldwide, providing strategic advice to board of directors.¨ Performed other key accountabilities similar to most recent role.Key Projects:¨ Designed, recommended and implemented a substantial Local Area Network upgrade atthe Melbourne office, enhancing performance.¨ Implemented a complete worldwide business communication system, utilising LotusNotes and a new WAN. Installed servers and trained users at each office, worldwide.