Base Platform

Product Manager providing standard and custom testing services for electronic payment devices. Responsible for the product delivery for 6 software delivery teams across three global locations. Turned a failing relationship with a strategic customer into a success and used as template for other accounts in the portfolio.

• Accountable for the full lifecycle of a portfolio of products including vision, charter, requirements, development, testing, user acceptance, adoption, continuous improvement and end-of-life planning.• Product owner for two new hardware gaming cabinets. Servant-leader and coach of cross-functional teams to ensure cutting-edge design, requirements prioritized, and the timely delivery of milestones.• Managed 5 existing products lines, their content roadmap, pricing and positioning strategy.• Created new business processes for the Product Management Group including MRD’s, Business Cases, product testing program, and KPI tracking of user adoption & market penetration. • Created marketing collateral and training materials to assist Sales in acquiring new opportunities.• Tapped to resolve customer delivery problems where internal processes, order execution and procurement groups were failing customer quality inspections.

Managed cross-functional teams in hardware, software, marketing and compliance for a multibillion dollar gaming company to bring new products to market. Assigned to products requiring the most attention and scrutiny. • Oversaw, guided and mentored a team of product managers for a portfolio of land-based gambling games (CDS, Class II, VLT) that generates over $250 Million annually in sales and recurring revenue.• Strategically managed a 100% increase in budget to drive expansion into two new Class II global markets which included responding to RFP's, presenting to customer groups and regulators, performing in-depth market visits, and facilitating customer acceptance.• Assigned additional responsibility for managing the priorities of the in-house operating system and custom API’s (game infrastructure),• Assumed responsibility for a failing portfolio of core video games, pruned development by 25%, increased user testing and rebalanced the portfolio to increase quality over quantity.• Increased market penetration of new cabinet from 10% to 25% by providing KPIs and USPs to Sales.• Member of the Merger Transition Team that identified overlaps, synergies, and defined new roles/responsibilities for the new company. Organized the first company-wide developers conference to bring together the global development teams.• Facilitated the Agile design (product owner) and software development of 3 strategic, initiatives (SWAT Projects): Stepper Tournaments (Spinferno), Video Tournaments (SpinSplosion) and Banked lighting (SyncSation). SyncSation was an industry-first product and Spinferno launched to industry acclaim and acceptance.• Evaluated new business opportunities, performed market research, determined ROI and presented business cases to senior management.• Evangelize products at trade-shows, webinars, customer advisory boards and industry panels.

Mobile Social Gaming Company• Driving force behind the development of a leading-edge avatar and digital wallet system for mobile and social games. • Trained the software development staff in Agile methodologies; transitioned development from Waterfall to Agile. Scrum Master for development teams facilitating sprint planning, running daily stand-ups and supporting the team by clarifying goals while removing roadblocks,• Actively managed game monetization of an online casino through in-app analytics.• Defined and managed the game developer acquisition process; scoped and prioritized API requirements for the game developer SDK.• Prototyped a social mobile game on twitter utilizing proprietary avatar technology.

Cloud-Computing Management Dashboard (SAAS / PAAS)• Identified underserved cloud-computing use-cases, created example templates and training materials, generated marketing collateral (white paper) and implemented a market awareness campaign.• After identifying gaps from customer interviews, defined a better process for onboarding new customers that required less resources and provided a better experience for the customer. • Organized a successful User Conference by defining the agenda & tracks and lining up the speakers.• Redesigned components of the dashboard/UI to improve the user experience.• After identifying gaps from customer interviews, defined a better process for on-boarding new customers that required less resources and provided a better experience for the customer.

Business and Internet technology advisor to companies in the Los Angeles area.• Analyzed the core capabilities of a start-up, its competitive landscape and market potential to create a business plan submitted for first-round funding.• Reviewed the remote customer access system, analyzed the project archive process, developed requirements and then screened potential technology firms to provide an integrated solution for an advertising firm.

Talented innovator who motivated teams of product managers and developers to create a ground-breaking B2B and B2C backup-as-a-service system.• Defined and designed an online backup-as-a-service (Saas) including customer acquisition. Lead the UI redesign and partnered with an 3rd party UI design firm using wireframes and mock-ups.• Initiated PMO control processes and new work flows to better manage the limited development resources. Standardized PRD and MRD generation.• Hired, managed and mentored product management team.• Demonstrated technical leader driving results in a collaborative, cross-functional environment for secure, fault-tolerant web-services.• Led the architecture design of for a highly-reliable, highly-secure Online Backup (SaaS).• Lead the UI redesign and partnered with an 3rd party UI design firm using wireframes and mock-ups.• Managed OEM partners relationship and language localization requirements.

Business and Internet technology advisor to startup companies in the Los Angeles area.• Analyzed the business practices of a $12 Million firm and improved their cash position from 15 to 90 days by finding them alternative financing.

Highly-available, highly-reliable and massively scalable email technology supplier to service providers.• Directed, managed and participated in the day-to-day operations of the global software development teams through rapidly evolving requirements including multi-dependencies.• As a technical leader, responsible for ensuring programs for software coding standards, new engineer on-boarding, and ongoing technical training.• Hired, developed and directed multi-national teams of professional services and pre-sales engineers to grow company from 6 to 250 employees world-wide.• Designed and coded the first webpage based configuration system.• Relocated (3 to 9 months) to global customer sites to manage the customer integration and service teams during the transition from an internal, legacy email service.• Created customer score-cards to prioritize client requests, optimize resource usage and improve customer satisfaction.• Managed a $5 million contract to provide an email server to Netscape on 9 flavors of Unix.• Designed and implemented a custom web-based tracking system for Account Management and Support to respond to hyper-growth and increasing customer demands.• Built custom load simulators to stress test the highly available email ecosystem including DNS.

• Directed and managed team of 9 developers writing applications for Fixed Income Trading.• Lead the cross-functional SWAT team tasked to translate the firm’s global Accounts database from Oracle to Sybase.• Partnered with Risk Analysis to deliver the first ever daily Value-at-Risk report for the firm and implement new procedures in the Paris office.• Organized the first technology show to showcase internally-developed products to company end-users.

Led team of 6 responsible for a redesign and conversion of large accounts database to Sybase. • Managed a team of developers that created a state-of-the-art database maintenance program written in X-windows/Motif for a global, 24x7 trading database on Sybase.• Created the first innovators showcase to introduce new technologies to entire company.