On Site Field Engineer for Ikano Bank UK (Contracted by NSC Global and Cap Gemini Respectively) Main Focus on Advanced Triage that Service Desk cannot remedy remotely, Setting up new Hardware, Stock Management and Implementing solutions to fix Problems. Part of my role is to Document fixes for Service Desk to remotely fix and to keep them updated with latest Information regarding the UK Branch's Set up so that they can provide the SD Management and anything that cannot be done by them will get assigned to myself to resolve.Skills Including:• SCCM• Active Directory• Customer Contact• Windows 10 Migration• Knowledge Management• Software and Hardware Troubleshooting• Windows 7• Client installations

Working primariliy 1st & 2nd Line Support dealing with Incidents, queries and requests for Client Assigned to POD (Security Cleared & Counter Terroism Checked and Passed for Govermental Contract Role)Skills Used:• Software and Hardware Troubleshooting• Microsoft Azure User Creation.• Microsoft Azure User Deletion.• Microsoft Azure Shared Email/Groups Creation.• Microsoft Azure Advanced Configuration for Users, Groups and Emails.• Fluent in Logmein Support, Teamviewer and VNC.• Mentored and helped fellow Pod members where Neccessary.• Comfortable with Email, Live Chat and Phone Requests.

• Software and Hardware Troubleshooting• Office 365 Shared Email/Groups Creation.• Office 365 Portal Advanced Configuration for Users, Groups and Emails.• Mentored Apprentice for 9 Months covering Maternity Leave.• Comfortable with Email, Phone Requests and Face to Face Interactions.• Hardware and Software Provision• Managing Business Workflows in Zoho CRM• Liasing with 3rd Party IT Support to Fix Wider issues. • Service Development Including Ordering of Equipment, Phone Lines, Cable Connection and Broadband for new Services.• Knowledge Documentation• Zoho People, Zoho CRM• Office 365 and Licensing• Sage Line 200 & Line 50• Alcumus Information Exchange• Wordpress Development (Intranet)• Project Experience - Implementing SSO for Intranet Logons, Web Filtering Software for the whole company via DNS based PAC Files

Working in a small team supporting over 120 IT users across multiple sites across the UK.Dealing with all IT Issues including bespoke software like Tranman.Provisioning and set up of all hardware and software.Liaison between Essential Fleet/Go Plant Fleet Services and GCI the IT infrastructure Vendor who supported us. Reporting and logging tickets that could not be fixed on site or via remote solutions.Experience using Remote solutions to fix issues on satellite sites.Communicated technical ideas into practical solutions for users.

Helping Software customers with issues with iSalon including installs, remote support, and being the first point of contact for issues when they contacted us for help

Dealing with day to day IT Enquiries from multiple sources, Manning a Helpdesk and providing Audio Visual help to students and staff of Bishop Grosseteste University.

During my time at BT I worked on the Broadband Technical support desk helping Business customers with Broadband issues. Dealing with issues from no connections to setting up static IP addresses in routers and general support questions. I dealt with calls within time limit agreements set by managers. During my time I learned how to handle difficult calls and how to handle distressed customers and how to manage them all while making sure I was professional and making sure the customer was happy with the Resolution.

Working in a team of three people I provided support for staff members across the three UK sites of this international company. The role extended from the ordering of software and hardware all the way through installation to end user. I am highly flexible and adapt quickly and easily to new situations and being logically minded I can calmly fix issues even when faced with pressing deadlines. I am a very quick learner and a team player but if the need arises I am self motivated enough to be able to work on my own confidently.*Supporting over seventy users with IT Issues ranging from basic administration to configuring and repairing and maintaining *computers, Apple computer and Printers.*Workload prioritising and self management*Experience with configuring VOIP Lines and patching ports into servers*Extensive and varied use in supporting Microsoft applications and bespoke applications.

I have worked in a 1st Line Support environment within the NHS for nearly a year dealing with calls from GP's, dental surgeries, Health centres and Hospitals, ranging from basic admin to raising calls and determining if any of the calls should be escalated to 2nd and 3rd Line support. Dealing with stress has become normal due to the amount of work that was done daily and being part of a team who took the calls for all of Lincolnshire NHS LPCT and LPFT helped build confidence in tackling any situation.*Troubleshooting users issues via email, phone and voicemail.*Logging of calls for NHS Staff all over the county (8000 people approx).*Extensive dealings with people via telephone

I worked as part of the IT service desk team Liverpool Hope University. Dealing with enquiries from customers ranging from account and password issues to maintenance of equipment. Enquires were via phone, email and face to face. I also maintained the database used by my colleagues to track *Microsoft Windows Operating System Support (Windows XP, Vista and 7)*Microsoft Office 2003, 2007 and 2010 Support (Including Outlook)*Apple Computer Support.*Audio/Video Support*Desktop Computer Support*Laptop Computer Support*Escalation of enquiries to second and third line support technicians.*Computer maintenance.*Hardware maintenance (Including printers & scanners)*Data Recovery*Troubleshooting queries regarding Custom made software*Help using Remote Desktop Protocol