Kelly Cooper Email & Phone Number

New York, Ny, Us

New York, New York, United States

All Over The Globe, Based In Nyc

General Manager/Booking Agent at Rock Star Karaoke, Inc.October 2005 - present• Booking live music for corporate events, private parties, weddings, and VIP appearances specializing in live band karaoke• Working with top entertainment, media and financial companies such as SNL, Netflix, HBO, NBC, Forbes, Ted Talks, Linked In, We Work, and Northwell Health• Issuing payroll and producing required tax and payroll documents• Create weekly schedules considering each band member's unique skills• Negotiating, writing, and executing all contracts for events• Maintaining consistency and accuracy in the band's musical inventory• Staffing and arranging all travel and schedules for events• Managing all social media • Creating and implementing COVID-19 options for future events

New York, United States

New York, United States

Manager of Guest Experience & OperationsFotografiska Museum, NYC November 2019 - March 2020/COVID-19• Built an exemplary experience for every guest in a friendly, branded, efficient and proactive way at the largest photography museum (85,000 sq. ft.)• Prepared the museum for the Grand Opening and developed goals and tools to improve growth and the overall experience• Streamlined FOH/BOH responsibilities including safe and competent opening/closing procedures• Created weekly schedules considering each team member's unique skills• Jumped into any role to assist staff and/or a superior • Produced training communications and trained new team members in ticketing, floor management, opening/closing procedures, customer service issues that may arise, and all other guest interactions• Resolved each issue that occurred by staying calm, listening, obtaining the facts, following protocol, finding a solution with appropriate documentation and follow up• Actively worked to maintain an environment with the team that adheres to the brand, safety standards, protocol, equanimity, and encouragement to seek opportunities to improve and promote advancement from within

New York, United States

Pilates Director/Pilates Instructor Equinox Gym/Pure Yoga, NYCFebruary 2010 - 2019• Programmed private and duet Pilates sessions using the Mindbody booking software, email correspondence and in person customer service • Acquired new clients each month while hitting my sales goal and sessions redemption goal• Produced weekly reports on progress and overall department• Cultivated new and creative classes to add to the Pilates schedule• Maintained all correspondence with clients in an efficient, timely and enthusiastic manner• Trained private clients on the Reformer, Cadillac, Wunda Chair and Mat

New York City Metropolitan Area

General Manager/Box Office Manager Art Meets Commerce/PsychoClanSeptember 2005 - 2019• Oversaw all operations related to each exclusive event • Managed ticketing for seasonal events attracting more than 1000 guests per performance• Processed daily ticket sales via online, phone, email and in person• Assessed customer needs for refunds, conflicts or cancellations • Trained new staff in various roles that coincide to each event• Maintained all office and event supplies while archiving and coordinating appropriately for future use or sale• Programmed ticketing systems for each event and space: EventBrite, Ticketmaster, Smartix, Resova, Showare and Ovation Tix

High School Diploma

Bachelor Of Arts