Oversee a group of knowledgeable developers and administrators in the planning, creation, and upkeep of Salesforce solutions that promote efficiency and creativity in business. Integrate technical know-how with strategic leadership to guarantee Salesforce deployments meet company objectives while upholding industry best practices for performance, security, and scaleability. Collaborate with cross-functional stakeholders, manage the development lifecycle, and mentor team members to convert business requirements into practical technological solutions.

Lead the ongoing development of Salesforce.com for Ochsner Health system. Improve processes and adoption using the Force.com platform throughout the organization. Work closely with functional leaders, organizational units, and subject matter experts to identify develop and deploy new business processes. Responsible for the executing on the day-to-day configuration, support, maintenance and improvement of Salesforce.com.

Manage a complex salesforce.com org supporting 65 users. Develop and manage project plan, including project scope, development/delivery schedule, resource requirements, integration efforts and budgets ensuring successful product implementation. *Identify and analyze existing processes and key areas of the business that can be improved with the use of technology and provide a clear vision for all users. *Ensure all technology financials and accruals are within budget and meet established financial metrics. Ensure appropriate resources are assigned to project tasks and that all defined milestones are met. *Facilitate meetings with varying levels of reporting status to project teams, steering committees, operations groups, and executives. *Create and update company required monthly goals as they relate to technology related projects.

Collaborated with 16 different global engineering groups to determine their software and hardware needs. Managed CAD software upgrades and deployments for 8 engineering departments. Implemented PDM system for multiple system vaults. Maintained more than 20 different software license servers using FlexLM and NetHasp technologies.Maintained and supported global network connectivity across 18 sites. Configured and deployed virtual servers at multiple sites for various ITS projects. Provided on call 24/7 network support.Achieved the highest levels of productivity, resolving complex issues while handling over 150 calls per week while assisting 1,500 end users worldwide and providing on-call 24/7 support. Configured more than 2,000 personal computers at multiple locations worldwide. Deployed complex CAD software packages, such as Solidworks and Autodesk Inventor, on more than 300 workstations in New Orleans, China, Amsterdam, and Brazil. Implemented a print server configuration at 18 different sites. Lead a migration from Windows XP to Windows 7 for more than 2,000 computers. Enhanced and maintained an automated operating system deployment at multiple sites using Microsoft System Center.