Rocky Saffioti Email & Phone Number

Knoxfield, Victoria, Australia

• Responsibilities
• Responsible for Account Management of existing customers and tasked with increase in share of wallet
• Cold calling, prospecting & onboarding of new plastering contractors
• Uncovering new business opportunities & interpretation of plans via Estimate 1 & BCI with heavy focus on major builders – ADCO, Hacer, Hutchinson, ICON, John Holland, Kane, Lendlease, Manresa & Multiplex
• Logistics management of small- & large-scale projects to meet agreed DIFOT.
• Face to face, on site & remote technical support, customer problem solving & product solution recommendation based on project specification.

Epping, Victoria, Australia

• Responsibilities
• Responsible for Account Management of existing customers and tasked with increase in share of wallet
• Cold calling, prospecting & onboarding of new plastering contractors
• Uncovering new business opportunities & interpretation of plans via Estimate 1 & BCI with heavy focus on major builders – ADCO, Hacer, Hutchinson, ICON, John Holland, Kane, Lendlease, Manresa & Multiplex
• Logistics management of small- & large-scale projects to meet agreed DIFOT.
• Face to face, on site & remote technical support, customer problem solving & product solution recommendation based on project specification.

Derrimut

• Responsibilities
• Responsible for the development & the building of strong relationships in the commercial & residential building markets focusing on supply of Insulation & external Cladding products with heavy focus on James Hardie.
• Cold calling prospective Plastering, Cladding, Carpentry & Building companies to arrange face to face meeting to present products & discuss projects & pricing.
• Uncovering new business opportunities & interpretation of plans via Estimate 1 & BCI with heavy focus on major builders – ADCO, Brady, Hacer, Hutchinson, ICON, John Holland, Manresa, McCorkell & Multiplex
• Management of small- & large-scale projects to be on time and on budget
• Customer problem solving & product solution recommendation based on deciphering floor plans and or other project documents.

Somerton

• Responsibilities
• Responsible for development & the building of strong relationships of the National Stockist Network through the uncovering & measurement of new sales opportunities focused on the rigid board insulation market with.
• Providing support to the National Stockist Network, External Contractors & major retailers (PlastaMasta, Bunnings, Bowens, Dahlsens, Mitre 10, Reece & Tradelink) covering Sales Order Management, Delivery Timeframes.
• Management of small- & large-scale projects to be on time and on budget
• Customer problem solving & Product solution recommendation based on information provided by Customer / BCI/ Estimate One
• Management of CRM & SAP data

Truganina, Victoria, Australia

• Responsibilities
• Face to face Sales Account / Business Development Management for high revenue customers including BHP, Castrol, Fonterra, Goodman Fielder/GrainCorp, PPG, Riverina Oils & Saputo
• Print & raw materials management associated to production BOMs through weekly customer meetings via face to face & Skype.
• Cold calling & New Business Development – providing customer timelines, arranging sample requests for new & existing customers, management of artwork, quote preparation through Business Development activities.
• Creation of new product specifications linked to Bill of Materials in SAP
• Customer forecast & price structure management in SAP

Truganina

• Responsibilities
• Management of Customer Service Team with 2 x direct reports.
• Responsible for daily operation of customer service team covering: SAP order processing, product delivery & issue resolution within agreed SLA, integrity of CRM data.
• Voice of Customer – leading Customer service team & being the escalation point of contact, revision of SAP sales order entry, stock controls, invoicing, approval of returns & credits raised for all customers including.
• Collaborate with Sales & Marketing teams to on board new customers & manage existing customers with product recommendation, quote preparation, product creation and technical assistance, project management including.
• Management of internal & external communications to manage customer supply & service issues.

Port Melbourne, Victoria, Australia

• Responsibilities:
• Team development & training of 6 Customer Service Representatives
• Escalation point of contact, order entry, reviewing sales orders, backorders, stock availability, invoices, returns & credits raised for customers including major customers – Australian Paper, Cadbury, Greens Foods &.
• Accepting inbound & make outbound calls to existing & new customers to assist with product recommendation, product creation and technical assistance,90% existing / 10% new customers.
• Providing high level sales support for Sales Executives, Accounts & Logistics teams at national & international levels
• Account Management & Project Management including BOM Creation, forecasting, print management, price analysis, product runout & NPD.

Essendon, Victoria, Australia

• Responsibilities:
• Lead Office & Sales teams of 6 to deliver outstanding customer experience through continued system & product training.
• Supervise In store & over the phone sales of Optus Mobile, Fixed Line Telephony, Satellite and DSL – 75% in store / 25% and over phone.
• Management of outbound calls to new and existing client base for acquisition, retention and product recommendation, 85% existing / 15% new
• Managing installation of Fixed Line Telephony, Satellite/ADSL Internet
• Lead problem solving for Mobile, PSTN, VODSL, ADSL, Cable & Satellite products.

Griffith, New South Wales, Australia

• Responsibilities:
• Lead Office & Sales teams of 4 to deliver outstanding customer experience through continued system & product training.
• Supervise In store & over the phone sales of Optus Mobile, Fixed Line Telephony, Satellite and DSL – 80% in store / 20% and over phone.
• outbound calls to new and existing client base for acquisition, retention and product recommendation, 90% existing / 10% new
• Managing installation of Fixed Line Telephony, Satellite/ADSL Internet
• Lead problem solving for Mobile, PSTN, VODSL, ADSL, Cable & Satellite products.