Rocky Chang Email & Phone Number

Seattle, Washington, United States

Product Manager responsible for documentation, design, test, and delivery of configuration management, application deployment automation, middleware, integrated planning and execution systems for marine and intermodal container terminals. Collaborate with multiple internal and external stakeholders to deliver secure, performant, and feature rich enterprise applications used by some of the world’s largest terminal operators. -Manage a product that streamlines application deployment and configuration management, resulting in improved application deployment processes that now only take hours as opposed to days (Automation, Ansible, Linux). -Lead planning and delivery activities to support enterprise software implementation including business requirements documentation, systems design, UI design, testing, and go live support (XML, JSON, ActiveMQ, Kafka). -Owned and managed a product backlog of over 50 highly complex enhancements and defects (Zendesk, Atlassian Suite). -Lead Scrum ceremonies, coordinating workflow for eight Developers, and collaborated with eight other product teams.

Modesto, California

Led Oracle Transportation Management (OTM) process and solutions delivery. Full software development lifecycle management for G3 OTM supporting various transportation modes including LTL, truck, rail, ocean, drayage, and intermodal for finished goods and raw materials. Led high performance team of three Analysts responsible for process automation, mobile application support, troubleshooting, master data management, rate management, UX, change management, training, business intelligence, and testing/QA.-Integrated transportation management solution with new ERP implementation. Responsible for over 300K shipments per year worldwide. The largest IT project in the history of the company (OTM, SQL, SAP, Mulesoft). -Led the digital transformation of the enterprise. Transitioned from paper driven processes to fully digital/paper free (OTM, Oracle BI Publisher, MicroStrategy).-Solutions presenter at The OTM Special Interest Group (SIG) Conference 2018.

Modesto, California Area

Led enterprise IT projects focused on streamlining logistics operations. Projects focused on re-engineering business processes, improving consistency across business units, improving documentation of processes, improving visibility of assets, improving data cleanliness, and process automation. Collaborate cross-functionally with stakeholders and senior leaders to analyze business processes, gather business, functional, and technical requirements, design, document, and implement cloud software solutions that impact the company.-Implemented integrated cloud based Oracle Transportation Management (OTM); reengineered business processes to deliver 4% improvement to asset velocity, 1 FTE reduction, increased automation and visibility to 99% of all shipments (OTM, BI Publisher, FTI, SQL).-Design, build, visualize insights from operational and financial data to support decisions impacting bulk wine transportation for the world's largest winery (SQL, Tableau, Oracle BI Publisher). -Design, build, test, support solution to capture geospatial data to automate detention billing for 49 over the road bulk wine transportation assets (ESRI GIS, OTM, JDE, IoT).

Singapore

Provided daily oversight for 50 ships, executing fleet support for scheduling, port services, operational reporting, maintenance, training, cargo loading, fuel management, diving and salvage, weather and intelligence. Led a highly efficient team of two Sailors to execute logistics operations across seven subordinate field offices in an area of responsibility of over 48 million square miles. • Successfully spearheaded a major staff reorganization, realigning two key departments with over 60 civilian and military personnel, which streamlined over 16 processes and greatly increased efficiencies. • Resolved dynamic and challenging situations between multiple organizations from Australia, Thailand, Philippines, Indonesia, Malaysia, Vietnam, Japan, Korea, and Singapore resulting in increased fleet readiness and strengthened bonds between partner nations. • Coordinated over 24 staff training events for over 40 personnel to increase staff proficiency and level of knowledge.

Sasebo, Japan

Led large scale maintenance projects onboard USS ESSEX (LHD-2). Fostered coordination and cooperation amongst a team of over 30 civilians, senior leaders, and Japanese contractors to ensure work was completed safely, on time, and within budget. • Planned and led engineering operations to support humanitarian assistance and disaster relief for the 2011 Tohoku earthquake and tsunami(Operation Tomodachi); led a team of 15 Sailors in producing 100,000 gallons per day of drinking water for relief efforts; led Auxiliaries Division in providing around the clock support of 31st Marine Expeditionary Unit to restore electricity to the island of Oshima, Japan.• Achieved a dramatic transformation of ship’s material condition in managing four maintenance projects, each with an average budget of over $12 Million.• Maintained a database of over 300 jobs for each maintenance period including multiple critical path jobs across seven departments to ensure 98% job completion with zero differed jobs due to planning. • Successfully implemented the use of Microsoft Sharepoint to ten departments and over 40 senior leaders to promote free communication, knowledge sharing, and transparency. • Led 65 personnel in the maintenance and operation of over 25 complex shipboard engineering auxiliary systems to ensure the ship was 100% capable in primary mission areas. • Mentored 3 junior officers, leading to the achievement of advance career milestone qualifications.

Greater San Diego Area

Led 15 personnel in the maintenance and operation of shipboard weapons, ammunition, and deck equipment. Accountable for over $2.4 Million of associated equipment, weapons, and ammunition. Completed two 7-month Central Command (Manama, Bahrain) deployments. • Developed a weapons and ammunition handling training and qualification program that was the guiding example for a squadron of eight ships and achieved a score of 94% in the ship’s first Explosives Safety Inspection.• Lead a force protection training team of six Sailors to successfully train a crew of 105 personnel to certify 89% proficient in the anti-terrorism mission area.• Coordinated over 15 training events to include small arms qualification, basic security force training, and advance security force training to ensure at least 90% of the crew were always fully qualified and tactically proficient.

Greater Chicago Area

Responsible for the design, provisioning, installation/configuration and support coordination for complete IT systems upgrades for a Chicago based law firm. Selected to lead a challenging network upgrade to migrate several legacy systems to Windows Server 2003.• Designed and rebuilt network from the ground up, to include new server, firewall, workstations, data backup solutions, and software packages. Conducted full network upgrades and data migration seamlessly with zero impact to daily operations. • Coordinated and negotiated long term tech support solutions on all new hardware and software systems saving the law firm over $33,000 per year.

Des Plains, Illinois

Responsible for the provisioning, installation/configuration, operation, and maintenance of mission critical enterprise hardware and software systems for a Chicago based healthcare provider. Provided daily IT support for over 130 users across 90 workstations.• Implemented Microsoft Sharepoint based trouble ticket solution to document, track, and resolve IT related requests. Streamlined trouble ticketing process and reduced average open ticket time by 166%. • Planned and executed an extensive network upgrade to include hardware switches, firewalls, VPN appliances, local backup solutions, and workstations. Fully trusted with a budget of over $32,000.

Master Of Business Administration (Mba), Business Analytics

Bachelor Of Business Administration (Bba), Management Information Systems, General