Rocky Chang Email & Phone Number

Seattle, Washington, United States

Product Manager responsible for documentation, design, test, and delivery of configuration management, application deployment automation, middleware, integrated planning and execution systems for marine and intermodal container terminals. Collaborate with multiple internal and external stakeholders to deliver secure, performant, and feature rich enterprise.

Modesto, California

Led Oracle Transportation Management (OTM) process and solutions delivery. Full software development lifecycle management for G3 OTM supporting various transportation modes including LTL, truck, rail, ocean, drayage, and intermodal for finished goods and raw materials. Led high performance team of three Analysts responsible for process automation, mobile.

Modesto, California Area

Led enterprise IT projects focused on streamlining logistics operations. Projects focused on re-engineering business processes, improving consistency across business units, improving documentation of processes, improving visibility of assets, improving data cleanliness, and process automation. Collaborate cross-functionally with stakeholders and senior.

Singapore

• Provided daily oversight for 50 ships, executing fleet support for scheduling, port services, operational reporting, maintenance, training, cargo loading, fuel management, diving and salvage, weather and intelligence..
• Successfully spearheaded a major staff reorganization, realigning two key departments with over 60 civilian and military personnel, which streamlined over 16 processes and greatly increased efficiencies.
• Resolved dynamic and challenging situations between multiple organizations from Australia, Thailand, Philippines, Indonesia, Malaysia, Vietnam, Japan, Korea, and Singapore resulting in increased fleet readiness and.
• Coordinated over 24 staff training events for over 40 personnel to increase staff proficiency and level of knowledge.

Sasebo, Japan

• Led large scale maintenance projects onboard USS ESSEX (LHD-2). Fostered coordination and cooperation amongst a team of over 30 civilians, senior leaders, and Japanese contractors to ensure work was completed safely.
• Planned and led engineering operations to support humanitarian assistance and disaster relief for the 2011 Tohoku earthquake and tsunami(Operation Tomodachi); led a team of 15 Sailors in producing 100,000 gallons per.
• Achieved a dramatic transformation of ship’s material condition in managing four maintenance projects, each with an average budget of over $12 Million.
• Maintained a database of over 300 jobs for each maintenance period including multiple critical path jobs across seven departments to ensure 98% job completion with zero differed jobs due to planning.
• Successfully implemented the use of Microsoft Sharepoint to ten departments and over 40 senior leaders to promote free communication, knowledge sharing, and transparency.
• Led 65 personnel in the maintenance and operation of over 25 complex shipboard engineering auxiliary systems to ensure the ship was 100% capable in primary mission areas.

Greater San Diego Area

• Led 15 personnel in the maintenance and operation of shipboard weapons, ammunition, and deck equipment. Accountable for over $2.4 Million of associated equipment, weapons, and ammunition. Completed two 7-month Central.
• Developed a weapons and ammunition handling training and qualification program that was the guiding example for a squadron of eight ships and achieved a score of 94% in the ship’s first Explosives Safety Inspection.
• Lead a force protection training team of six Sailors to successfully train a crew of 105 personnel to certify 89% proficient in the anti-terrorism mission area.
• Coordinated over 15 training events to include small arms qualification, basic security force training, and advance security force training to ensure at least 90% of the crew were always fully qualified and tactically.

Greater Chicago Area

• Responsible for the design, provisioning, installation/configuration and support coordination for complete IT systems upgrades for a Chicago based law firm. Selected to lead a challenging network upgrade to migrate.
• Designed and rebuilt network from the ground up, to include new server, firewall, workstations, data backup solutions, and software packages. Conducted full network upgrades and data migration seamlessly with zero.
• Coordinated and negotiated long term tech support solutions on all new hardware and software systems saving the law firm over $33,000 per year.

Des Plains, Illinois

• Responsible for the provisioning, installation/configuration, operation, and maintenance of mission critical enterprise hardware and software systems for a Chicago based healthcare provider. Provided daily IT support.
• Implemented Microsoft Sharepoint based trouble ticket solution to document, track, and resolve IT related requests. Streamlined trouble ticketing process and reduced average open ticket time by 166%.
• Planned and executed an extensive network upgrade to include hardware switches, firewalls, VPN appliances, local backup solutions, and workstations. Fully trusted with a budget of over $32,000.

Master Of Business Administration (Mba), Business Analytics

Bachelor Of Business Administration (Bba), Management Information Systems, General