• Directed workforce comprised of 9 mid-level managers and 80+ customer service, facilities, and loss prevention hourly employees• Responsible for $3.1 million operating budget, achieved 7% savings in FY19• Managed $500k in capital expenditure projects, including budgeting, timelines, vendor quotes, purchase approvals, and project execution• Built labor and wage structures, hiring strategies, and career paths for operations division• Implemented continuous improvement strategic plan to improve operational efficiencies, determine task-specific productivity metrics, and establish department KPIs

• Oversaw operations of mixed retail & office locations in 7 major U.S. markets• Implemented company-wide customer experience standards & measurement process• Analyzed labor spend for operational processes to create measurable productivity metrics• Administered numerous process rollouts, trainings, and employee policy updates to increase overall department efficiency• Coordinated supply management and procurement to ensure cost-savings • Planned staffing, inventory, and operational capacity for current and new locations• Facilitated new inventory system integration by creating training and tracking for entire operations department

• Scaled operations workforce from 2 to 200+ employees while growing from a 5k sq. ft. space to a 100k sq. ft. warehouse facility in 3 years• Oversaw fulfillment, inventory, receiving and customer returns departments• Created employee handbook, dress code, and attendance policy• Responsible for employee scheduling, performance reviews, and timekeeping• Conducted bi-annual inventory counts to increase inventory accuracy and integrity

• Coordinated promotional campaigns for 20+ branded retail and dining locations• Directed graphic design team on all promotional and directional visuals and copy• Built framework for complete redesign of retail division’s e-commerce site www.shopaztecs.com • Analyzed performance of advertising campaigns, e-commerce web analytics, and customer feedback surveys to make informed decisions on future marketing strategies• Collaborated with cross-functional teams to achieve company initiatives and sales goals