- Coordinate, plan, and schedule the installation of or training for new or revised systems, and define business process requirements- Determine operational, technical, and system requirements for the location, installation, operation, and maintenance of data processing, data communication, system software, and server hardware- Analyze, troubleshoot, and resolve system hardware, software, and networking issues; and provide status reports to management- Install, configure, maintain, and administer servers, operating systems, and applications- Research, develop, and document operating procedures for technical support, troubleshooting, maintenance, and innovative systems administration techniques- Define and manages the roles and access privileges of individual network entities users and devices to a variety of applications to prevent unauthorized access- Study existing information processing systems to evaluate effectiveness, and develops new systems to improve production or workflow as required- Configure automation routines using scripting and other programming languages- Complete projects and performs systems software and hardware reviews- Recommend to management systems technology solutions and enterprise-related hardware and software standards- Monitor the interface of systems, subsystems, and software applications- Evaluate and recommend action on testing and certification of system software and hardware upgrades

- Serve as the primary Information Security point of contact between the agency and FDLE/FBI- Identify users of the agency's approved hardware, software, and firmware- Ensure no unauthorized individuals or processes have access to the CSA approved hardware, software, and firmware- Identify and document how the user agency-owned equipment is connected to Criminal Justice Information Systems- Ensure that personnel security screening procedures are being followed, as outlined in FBI CJIS security policy- Ensure the approved and appropriate security measures are in place and working as expectedSupport policy compliance and promptly inform the CSA of all security incidents

- Implement and support a distributed IT environment to remote users- Perform VDI best practices and solutions- Implement and support Citrix software products for remotely accessing desktops, applications, and networks- Implement, monitor, manage network infrastructure including Cisco products and Sonicwall products- Troubleshoot network issues- Implement and manage VMware Vsphere infrastructure- Deploy and manage Microsoft Windows Server, DNS, DHCP, and Linux Operating system environment- Deploy and manage storage area network and network-attached storage system- Implement and manage backup and restore operations in the disaster recovery environment

- Deploy and manage 400+ workstations and servers- Manage Cisco Unified Communications Manager- Manage Unitrends Backup Systems- Manage and maintain VMware vCenter- Support Windows users and troubleshoot network issues- Learn new technology and their applications for the computer systems environment to make recommendations- Manage IT inventory

- Giving advices to personal computers and small business computer systems- Troubleshooting computer technical issues- Training computer users on Microsoft products

In my position, I had to provide the services to computer programming, software and network implementations, network security, and SAP integration.Programming languages: .NET programming languages (mainly C# and Java)

Develop the web application for management system.

Administering the LAN and WAN and internal VOIP Systems