Rocky Ramirez Email & Phone Number

Newport Beach, California, United States

Irvine, California, United States

• Managed and resolved complex support tickets to ensure efficient user support across multiple offices.• Developed and implemented comprehensive policies and procedures for zoho desk support.* Worked with sales, inventory, and technical management of Evolv Weapons Detection system.* Extensive use of NetSuite, Zendesk, and other CRM software.

Signal Hill, California, United States

• DiligentlyreviewedandresolvedITsupporttickets,enhancing system reliability and user experience across multiple office locations.• ActivelycontributedtoamajorfirewallupgradetoPaloAlto Networks, bolstering network security and performance.• Expertly set up and troubleshot iPad & iPhone devices for numerous users, ensuring seamless mobile connectivity and usage.

Azusa, California, United States

• EfficientlymanagedandresolvedITsupportticketsinAzusaandIrvine,CA offices, ensuring optimal user support and system functionality.• Managed software updates, driver installations, security policies, and computer imaging, utilizing Barramundi, Microsoft Software Center, and VMWare. • UpgradedmultiplecomputersystemsfromWindows7/Outlook 2010 to Windows 10/Office 365, ensuring modern and efficient user experiences.

Fullerton

*Technical Account manager for high end clients over $15k-30k per order.*Covered all US sales territories *Recommended changes in products, up selling service, and policy by evaluating results and competitive developments.*40% in UV water filtration sales, 20% of customers were in the F&B space. Such as XO energy drink, waterfiltersonline.com, and Culligan dealerships. Worked with Pentair, Trojan, and other UV system manufacturers. *Builds sustainable relationships of trust through open and interactive communication.*Develop new business with existing clients, cold called to search for new business, and interacted with new clients at trade shows.*Sales quota was $8k per month, my average was $10k-$15k.

Placentia, California, United States

Worked with clients regarding desired results, and helped achieve through massage therapy.Assisted in administrative tasks including filing, member folder maintenance, and data entry of client records and surveys. Recruited therapist/staff for 3x new clinics, managed massage therapist, and front office.

Cerritos, California, United States

• Provide expert advice and product knowledge to customers, answering questions and addressing concerns to ensure an informed purchase decision.• Drum department sales manager: collaborate with team members to achieve sales targets and exceed customer satisfaction goals.• Top salesman in the district. Awarded for selling 17 drum sets in one single business day.

Cerritos, California, United States

• Performed comprehensive customer service associate duties, including initiating, and following up on sales, resolving problems, and responding to queries.• Provide Expert Advice And Product Knowledge To Customers, answering questions and addressing concerns to ensure an informed purchase decision.• Stayuptodateonindustrytrends,productfeatures,and promotions to provide customers with the most relevant and current information.

Brea, California, United States

• Greet and engage customers in a courteous and helpful manner, providing assistance and recommendations based on their sporting goods needs and preferences.• Demonstrate product knowledge and expertise in various sporting categories, including but not limited to, hunting, fishing, camping, hiking, and team sports.

High School Diploma

• Achieved a comprehensive education with a focus on foundational academic skills.

Social Media Management

-Gain indepth knowledge on business social media, marketing tactics, how to set social media goals, and most importantly, how to achieve.

Basic Computer Repair, Computer Repair

I took Basic Computer Repair, CompTia A+ I & II, and Networking.

Education record

• Advanced studies in A+ certification topics, focusing on both basic and advanced IT support skills.

Massage Therapy/Therapeutic Massage

• Trained in various massage therapy techniques and client wellness strategies.

Computer Systems Networking And Telecommunications

• Studied foundational concepts in networking, including configuration and troubleshooting.

Business/Commerce, General

• Completed coursework in business fundamentals, management principles, and marketing strategies.

General Studies

• Undertook a broad curriculum encompassing various academic disciplines.