Robin Counts Email & Phone Number

Seattle, WA, US

Seattle, US

I research and synthesize DEI patterns among people interested in progressing on their personal and professional journeys with Anti-Oppression. I create educational frameworks, curricula, and assessment tools that support clients in improving collaboration across differences while dismantling systemic barriers and facilitate effective workshops. Most.

• Built a culture of research in an ever-changing startup environment by developing 42 Foundational insights that became Customer Experience Outcomes measures (Jobs to be done + measurements) – the output of 60 hours of.
• Created the infrastructure to scale foundational insights across a team of 50 PMs. Created the customer research panel, growing it from 0 to 750 active customers ready to participate in mixed methods research. Managed.

San Francisco, California, US

• Created and managed research programs that improved customers’ ability to learn to use Salesforce by partnering with a team of 300 content strategists
• Implemented Jobs to be done for 12 different teams of ten or more
• Trained 50 writers and UXers to conduct their own research, with focus on quality
• Integrated research-backed content effectiveness measures into the monthly cadence and standards for Salesforce-wide content creation
• Conducted research across the Salesforce learning ecosystem to recommend the most impactful changes for the product / learning experienceIn addition, I created and facilitated Diversity, Equity and Inclusion activities.

Seattle, WA, US

Managed strategy and research on a 4-person project to re-position a new product in a new category for an international client. Broadened the thinking and insights through generative research practices and holistic communication. Responsibilities included scoping, recruiting and researching 30 hours of User Research and Subject Matter Interviews, assessing.

Mount Vernon, Washington, US

• I combine leadership frameworks, research methods, humility and confidence to improve workplace collaborations and produce results, measured by sentiment analysis and agreed-upon metrics. I create client relationships.
• Engaging teams to ensure articulate desired outcomes, building strategies with clients where Design Thinking is a catalyst for desired organizational change.
• Assessing team dynamics through research and observation to co-create just-right solutions that meet ever-changing needs.
• Incorporating customized systems such as Business Value prioritization, team skill-building such as Leadership AcceleratorHighlight: I created and facilitated an anti-bias class to help engineers surface their biases.

Redmond, Washington, US

In this role, my main projects were:- Conducting research to help the Office organization make sense of modern work-styles and workplaces to make tools that empower real people to do their most effective work. This including conducting primary and secondary quantitative and qualitative research to incorporate insights into to organization's mindset. The.

Redmond, Washington, US

- Created and maintained a rich, motivating and personally relevant environment for a team of 6 wicked-smart researchers, empowered to build kick-ass products by picking the right research to conduct at the right time (matching method to questions), and land the message via storytelling and other agile methods- Partnered with Directors and their teams to.

Redmond, Washington, US

- Through rigorous research, articulated emotional responses to the Metro design language in Windows 8. - Articulated insights about change management as a result of rigorous and generative research - from quant surveys to usability studies - to ensure the Windows organization was aware of the impact of a change from previous versions of Windows to this.

Redmond, Washington, US

- Conducted surveys, heuristic evaluations and lab studies on the most impactful areas of Windows 7's Personalization, Help and Windows Online by partnering with engineering and design to build the most successful user experience.- Partnered with the engineering teams to conduct relevant and actionable user research for Movie Maker, Photo Gallery and.

Redmond, Washington, US

- Created processes that promoted a culture shift within the Windows Live organization to fully reap the benefits of listening and communicating with the Messenger and Mail consumer base of 260 million users. - Determined customer needs throughout Windows Live Communications products and bolstered build those needs into specific product areas. - Built team.

Redmond, Washington, US

- Led the envisioning efforts to create a new Calendar for Family Organizers, in partnership with Design and Research.

Redmond, Washington, US

- Envisioned and designed the version 1 Partner Portal product from conception and requirements-gathering through design and development, in partnership with development and testers.- Managed hundreds of hours of triage in cooperation with development and test leads, met with high profile executives, communicated and inspired the team to finish a product.

Redmond, Washington, US

Championed MSN’s Premier Partner relationships during initial launches of deep broadband partnerships with Verizon and Qwest, a partnership responsible for ~6000 new MSN subscriptions per day. Built sustainable and scalable partner management tools to ensure smooth joint product development, including design, specifications, usability, test plans, and.

Redmond, Washington, US

- Rallied the team to complete the last minute details to get final releases of Internet Explorer (5.01, 5.5) onto the web or into Windows at the right time with the right quality (including "pushing the button" to release 5.5 so that it became available the second Bill Gates stepped onto a stage at a conference).- Conducted beta programs with enthusiastic.

US

- Transformed the volunteer program serving children living with housing insecurity by creating and implementing on-boarding and retention processes that reshaped school culture to be one of inclusion. Shifted the program from 23 inconsistent volunteers to 154 consistent, diverse, connected volunteers including one mentor for every child. - Trained.

- Created and taught individualized, creative curriculum for students ages 3 - 12 to aid in their confidence and skills in speaking, reading, and writing English.- Partnered with native Korean-Language speakers to create a scaffolding for the best possible success.- Leveraged creativity, passion, collaboration and patience to ensure that both adult and.

- Brought together Seattle's Hip Hop community to collaborate to build hip hop showcases at the Folkslife Festival to connect the community to the culture and music that represented Seattle at the time.- Conducted interviews with Hip Hop artists to be published in the magazine, wrote album reviews.

Chicago, IL, US

Facilitated life skill development, support, and assistance for girls in transition from juvenile detention facilities into life beyond a residential facility.

Shoreview, MN, US

- Facilitated mediation between youth-at-risk and their parents to aid co-creation of safe and healthy next steps for each family.- Created and taught life skills to the youth including anger management, job searches, and working together. - Lead other crisis workers in the conflict resolution, skill building and management required to run a residential.